Audi Dublin

Avoid. I’ve been a long time customer of Audi and have a car with less then the original miles warranty as only expired for being over the years. Audi has a I’ve been a long time customer of Audi and have a car with less then the original miles warranty as only expired for being over the years. Audi has a huge lawsuit over water pump issues and has been determined my water pump needs to be replaced. I asked dealer and Audi of America to assist with the cost of repairs. I was told that will not happen. Service manager Rude and acted bothered by my call. Look elsewhere as Audi finds reasons not to stand behind their product. Meanwhile I see Hyundai/kia/Genesis replacing engines at 100,000, 200,000 plus miles for premature wear and tear. $2000 repair on a faulty cheap part being used in their engines. More

I worked with Josh and Corryne in dealing with a very concerning oil consumption issue with my ‘17 Q7. They were very helpful and professional thought out the process, working with Audi USA to get the wo concerning oil consumption issue with my ‘17 Q7. They were very helpful and professional thought out the process, working with Audi USA to get the work approved and successfully completed. I greatly appreciate all their time and effort. Excellent customer service is hard to find in this day and time. A refreshing change to the status quo. More

Went in for 30 K maintenance. Very disappointing. Paid extra for tire balancing and rotation. I will assume the oil change and filters went OK. However, there was a major problem Very disappointing. Paid extra for tire balancing and rotation. I will assume the oil change and filters went OK. However, there was a major problem with the tires. Driving on I270 the tire noise was unbearable. It sounded like my truck with snow tires. The tire pressure monitor came on telling me there was a problem with the inflation. Could not check until I got home. Front tires were four psi over, rear tires were six psi under. I took the car to a local tire shop the next day to have the wheels rebalanced and rotated back to their original position. Problem solved. Car is as smooth and quiet as it was before Dublin Audi service. The service report claimed that the pressure was restored to factory spec, it was not. I hope the other values on the report are accurate. I will give one star because Brian was very pleasant to work with. More

I will start by saying like others, if I could give "0" stars I would. On 4/15/23 I brought my Audi S5 in for an Oil change. When it was finished I went to check out at the service counter and was told w stars I would. On 4/15/23 I brought my Audi S5 in for an Oil change. When it was finished I went to check out at the service counter and was told what I owed. I responded that I purchased the Audi care package when I bought my car through MAG. They advised that according to their computer records I was incorrect. So I was kind enough to pay for the oil change and told them that I would email them a copy of my contact showing proof that I did in fact purchase the Audi Care package. After communications back and forth there was an error in their computer database and they had checked their hard copy of my contract to verify my purchase of the Audi Care package. I was then told my credit card would be refunded. Time goes by and there is no refund. I call the service dept. and speak with Josh Gutmore the sales manager. He says there was a communication error with their financial dept and that I would be sent the refund via mail. Months go by and I have yet to receive the refund check. Over the course of several more months trying to communicate with Josh Gutmore and other excuses why I have not received my refund, because Audi Corporate was holding up the process since they are responsible for the Audi care. The last time I contacted them was December of 23' and they said that there was an error on my contract that said my S5 VIN# was incorrect and that was another reason why I have not received my refund. As you can see by now the frustration I have experienced. The constant excuses, communication failures and time wasted on my end following up on this issue are unacceptable. I expected better from MAG (especially the sales manager Josh Gutmore since he was aware of my issue from the beginning. This is my 3rd car I have purchased from MAG and it will be my last. More

Worked with Gabby in the service Writing to mention the excellent (5 star) service provided by Gabby in the Service Department. Always consistent. the excellent (5 star) service provided by Gabby in the Service Department. Always consistent. More

I'll give a rating of "1" but it should be "zero". Not one person looked my way or spoke to me while I was browsing new vehicles on the showroom floor. I currently own a Q7 - which I parked in front o Not one person looked my way or spoke to me while I was browsing new vehicles on the showroom floor. I currently own a Q7 - which I parked in front of the showroon - and I'm interested in going fully electric. I've been considering moving back to a BMW model and at this point I believe that's the right choice. Just a note: Black people CAN afford Audis - just sayin'. More