Audi Downtown Nashville

I had one of the worst car buying experiences here. I was ready to purchase a 2022 BMW M440i xDrive – loan secured, price agreed, and I even flew from Illinois to Nashville and took a day off to finali I was ready to purchase a 2022 BMW M440i xDrive – loan secured, price agreed, and I even flew from Illinois to Nashville and took a day off to finalize the deal. When I arrived, the driver’s door was making a loud clunking/popping sound. After doing my own research, I learned this is not a common BMW issue. To make matters worse, I went back and re-watched the walkaround video the salesman sent me a week prior, and the noise was already there. That means they knew about the problem and never disclosed it. I asked to have the car inspected at a nearby BMW service center. The technician confirmed the issue, and when he tried to tighten the hinge, the bolt head snapped off, leaving it stuck in the door. The repair would take days, which wasn’t an option since I live out of state. I then offered a fair solution: fix the problem and ship the car to me. The GM admitted shipping would cost $700 but insisted I pay half, even though I had been lied to and inconvenienced. The GM was condescending, dismissive, and kept pressuring me to just take the car as-is, claiming it would be covered under warranty (which it wouldn’t, since the repair had been tampered with and not completed). Their attitude was essentially “you flew here, so you’re leaving with the car.” In the end, I walked away without the car after wasting over $600 on flights and an entire day of my time. This dealership is not honest, not transparent, and certainly not customer-focused. I would strongly caution anyone considering buying a car here. More