Back

Audi Devon - Service Center

Devon, PA

4.8
1,670 Reviews

1,670 Reviews of Audi Devon - Service Center

Sort by
August 31, 2022

It was an easy experience dropping off and picking up after service was completed. I have continued to come in from Philadelphia, because they have the best customer service! More

by ALISONSCHWARTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Aug 31, 2022 -

Audi Devon responded

We are delighted that our team made the experience easy! Thank you for choosing Audi Devon and for sharing your feedback. Drive safely until we see you next!

August 30, 2022

Easy. Nice service person. This counter is ridiculous. Please do not send feedback surveys again. More

by LARISABEVAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna
Aug 30, 2022 -

Audi Devon responded

Thank you for leaving Audi Devon a review. We use customer feedback to help our team improve, but we do apologize if this was received the wrong way. Our team looks forward to assisting you again down the road.

August 26, 2022

always top service from Audi Devon and a great experience. And I was given a ride home while waiting for the service. Thank you! More

by JKFORCINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donavan in service was great
Aug 26, 2022 -

Audi Devon responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Audi Devon team. Drive safely, and we hope to see you back again down the road!

August 23, 2022

Pleasant staff, bright and comfortable facility. Easy scheduling for service. Very satisfied with service. Service advisor Andre Barnett always makes the Audi Devon experience worth the trip! More

by Msklopt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Barnett
Aug 24, 2022 -

Audi Devon responded

This is the kind of feedback we strive for at Audi Devon! Thanks for supporting us with a fantastic review and giving Andre a shout-out. We look forward to working with you again next time!

Aug 24, 2022 -

Msklopt responded

Thank YOU!

August 23, 2022

They did a nice job diagnosing and fixing my engine problems. Thanks so very much. More

by Lanzalotto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Aug 23, 2022 -

Audi Devon responded

Thanks for putting your trust in the Audi Devon team. We're always happy to help!

August 23, 2022

Audi Devon is a class act. They are very thorough in their review and repair of their customers' cars. I also appreciate the tech video review of the car during the service app More

by MPSHAH247
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Sam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Audi Devon responded

Thank you for this kind acknowledgment of the hard work Joe and the team do here at Audi Devon! Until next time, safe driving!

August 21, 2022

Pleasant personnel and efficient, thorough work. Good, good, good, good, good, good, good, good experience. More

by KPDERM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo J. Sam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Audi Devon responded

Thank you for this lovely review of Audi Devon! We are grateful for your business and look forward to seeing you again!

August 20, 2022

I feel vibration in my car even after diagnostic. I was charged for looking for backup camera issue but we didn't agree the price before. More

by ARTYOM GOSPODARSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donovan
Aug 30, 2022 -

Audi Devon responded

Artyon, I am very sorry for any mix-ups on your final bill. I would like to speak with you directly to address these mistakes as well as further discuss the vibration you are feeling with your vehicle. Please give me a call when you have a moment. Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

August 20, 2022

My first ever negative experience at Audi Devon in 4 years. Customer service was not the same from someone not identifying the parameters of the recall with me at the time of scheduling the appointment, More

by LISASNYDER10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Positions of negative interaction listed above
Aug 31, 2022 -

Audi Devon responded

I am sorry that we let you down. We aim for best-in-class customer care, but it's clear we missed the mark. I apologize for the frustration and inconvenience, and I will discuss this feedback with the team to improve moving forward. Let us know if there is anything further we can do to assist. Thanks, Service Manager & Fixed Operations Director

August 18, 2022

My service advisor was very rude and ignorant and my problem with my car was not fixed so I had to take it to a different dealership. My car is a brand new car with brake issues and they kept trying to More

by rmajor1273
Friendliness
Recommend Dealer
No
Employees Worked With
Karl Vonder Shmalz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demery Hanna
Aug 30, 2022 -

Audi Devon responded

We pride ourselves on top-of-the-line customer service and care, so this is hard to hear. I will share your feedback with my team in our continuous pursuit of excellence, but if you'd be willing to discuss this, feel free to get in touch. Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

...
8
...