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Audi Devon - Service Center

Devon, PA

4.8
1,669 Reviews

1,669 Reviews of Audi Devon - Service Center

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November 18, 2022

As always, the service people, including those who answer the phone and direct calls and messages, are courteous, friendly and helpful. More

by TROISCHIENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan McLean, others who answer the phone and direct messages
Nov 18, 2022 -

Audi Devon responded

Thank you for the 5-star review of Audi Devon! We are grateful to have your continued confidence in our team.

November 12, 2022

The service department respects and understands that their customers have busy schedules. They have always managed to complete my repairs or required service on time, and stay in touch via text during More

by JCLARK40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill and others at the service desk
Nov 14, 2022 -

Audi Devon responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Audi Devon team. Drive safely, and we hope to see you back again down the road!

November 10, 2022

As my car continues to age, I would appreciate any automotive service agent to go beyond what is immediately required but engage me in what I should be thinking about in the near future. Engagement r More

by davidkeenan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Himsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Audi Devon responded

David, it's disappointing to see that we did not earn your 5-stars during your recent experience. Our goal is to deliver top-tier customer service that goes above and beyond what's expected, and I'm sorry to see that we missed the mark here. We will be sure to take your feedback into consideration so that we may improve going forward. If there is anything else, you would like to add, please don't hesitate to get in touch. Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

November 09, 2022

I like the dealership, but there has been such a change since 2018. Now you can't get an appointment for weeks, they keep your car for 2 days instead of one, and sometimes you don't get a call back from se More

by laurajanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Loughpham
Nov 17, 2022 -

Audi Devon responded

Laura, I apologize for any trouble you have encountered scheduling an appointment and for the lack of communication on behalf of my team. We strive to deliver a seamless and professional service experience, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you to see what more I can do to improve your time working with us. If you are willing to discuss this further, please feel free to reach out. Best, Service Manager & Fixed Operations Director

November 09, 2022

Five weeks to get a service appointment is a joke and Kathy has an attitude. More

by BANDBPROF1
Recommend Dealer
No
Employees Worked With
Tom Himsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Audi Devon responded

I am very sorry that you didn't receive the efficient and friendly service we want for our guests. We would be grateful for another opportunity to assist you in the future, so please don't hesitate to reach out to me directly. Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

November 09, 2022

Service is Good prefect People are very nice if I will buy next car i choice audi More

by luffyzhu666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Good
Nov 10, 2022 -

Audi Devon responded

Thank you for this flattering review of Audi Devon! We can't wait to assist you again in the future!

November 07, 2022

Very prepared, knowledgeable, and professional! Excellent communications. Kept me up to date during the entire process. More

by DANJSCHMIDT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
Nov 08, 2022 -

Audi Devon responded

Thank you for this review! We are so glad that you had a good experience with our Audi Devon team and hope you'll think of us for any future needs!

October 31, 2022

As always, I was treated with total respect. Everything went very smoothly and in a timely manner. More

by kbarn61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nuala Schoeniger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Himsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Audi Devon responded

This feedback makes our day! Thank you for choosing Audi Devon and for sharing your experience with our team. Drive safely until we see you again!

October 31, 2022

Very focused on solving the issues and communicating with the customer. Friendly and accommodating to the customer. More

by PAJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John L in service, 5 stars!
Oct 31, 2022 -

Audi Devon responded

This feedback means a lot to us! Thank you for choosing Audi Devon and for sharing your kind words about our team. Drive safely!

October 24, 2022

Fantastic service. Micha better than my GMC dealer. The communication is fantastic and the facility is amazing. More

by James J Lawson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 24, 2022 -

Audi Devon responded

James, thank you for the great review! We are so glad to hear that Micha delivered a successful service experience. Drive safely, and we hope to see you back at Audi Devon!

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