Audi Des Moines - Service Center

I always get excellent service. I was able to schedule quickly. When I arrived I received immediate attention. I was informed via video regarding the current condition of my car. The work that was perfor quickly. When I arrived I received immediate attention. I was informed via video regarding the current condition of my car. The work that was performed was great and cost for the services was well explained and payment was efficient. Additionally the customer lounge area was very welcoming and felt very COVID safe. More

Excellent experience! Setting up the appointment was a breeze. Dropping off the vehicle was easy. Staff was pleasant and greeted me by name. Loved getting the video of the underside of my Jeep as they poi breeze. Dropping off the vehicle was easy. Staff was pleasant and greeted me by name. Loved getting the video of the underside of my Jeep as they pointed out the individual areas all of which were in good condition. Great experience! More

I've been receiving oil change service from Audi Auto since 2016. Customer service has been great up until my last visit on November 24th of 2020. Usually oil change service time takes no longer than 4 since 2016. Customer service has been great up until my last visit on November 24th of 2020. Usually oil change service time takes no longer than 45 min. This last time I was there for about 2 hours. Also, usually I get a "service video" of my car within halfway of service time. I finally received the video about 30 minutes after my visit at Audi. Unfortunately the video was an unclear black and white image with indistinct voices in the background (length of video: 10 seconds). One good thing happened out of this slightly stressful situation...the left burnt out taillight was replaced free of charge. The customer service associate was also very apologetic for the unusual long wait time and poor communication during my visit at Audi. More

The service team did a great job taking care of my 2018 Audi S7. The tire exchange was quick and well done! Really appreciate all your help! Audi S7. The tire exchange was quick and well done! Really appreciate all your help! More

As always service was perfect. Booked at a convenient time. They were expecting me. Kept me informed of progress. Sent a video inspection (which is great). Car was ready in a reasonable amount of time. M time. They were expecting me. Kept me informed of progress. Sent a video inspection (which is great). Car was ready in a reasonable amount of time. My experience with Audi Service here in Des Moines has ALWAYS been this way. More

Professional and met all expectations. Had some challenges that dealership worked around in order to get my car completed in a timely manner. Appreciate the efforts challenges that dealership worked around in order to get my car completed in a timely manner. Appreciate the efforts More

I always enjoy working with Bryan my advisor. He had a loaner vehicle ready to go for me at the time of my arrival. Very convenient. loaner vehicle ready to go for me at the time of my arrival. Very convenient. More

It was a great experience as always. They do a great job and keep me well informed about the state of my car. They also get me on my way quickly. and keep me well informed about the state of my car. They also get me on my way quickly. More

I was very pleased with the service and communication for our repairs. Bryan was exceptional to work with. I would recommend Audi service to everyone. our repairs. Bryan was exceptional to work with. I would recommend Audi service to everyone. More

I took my car in for an oil change and to have the winter tires put on. As I left the dealership, I was greeted with a tire pressure warning. Turns out, they didn't check the tire pressures and update the tires put on. As I left the dealership, I was greeted with a tire pressure warning. Turns out, they didn't check the tire pressures and update the pressure monitor. After a week at home, I noticed a large pool of oil on my garage floor. I had to take the car back in to have the oil drain plug tightened. This took over an hour. As I left the dealership again, I noticed the oil level on the MMI showed it was barely above minimum. They didn't even top off the oil after all of this. The icing on the cake is that I now get to go home and mop up the oil on my garage floor. More