Audi Des Moines - Service Center

Bryan did a great job scheduling and keeping in touch with us. Prices are high for repairs but I understand how costly it is to hire and keep quality employees. with us. Prices are high for repairs but I understand how costly it is to hire and keep quality employees. More

Good details on inspection video. Wait time this time is shorter than usual. Clean lobby waiting area. Free car wash after is a plus. Good service overall. shorter than usual. Clean lobby waiting area. Free car wash after is a plus. Good service overall. More

Service dept. was great. Wait time was good considering the amount of work that was done. Service manager kept me well informed about the work progress. The inspection video was very good. the amount of work that was done. Service manager kept me well informed about the work progress. The inspection video was very good. More

Service request was for oil change and check on air conditioning system. My appointment was set a week in advance and it was noted that there were no loaner vehicles and courtesy shuttle was no longer conditioning system. My appointment was set a week in advance and it was noted that there were no loaner vehicles and courtesy shuttle was no longer available. Disappointed with this decision, but agreed to ask a couple of friends for support. Bryan was courteous and professional. I noted that I would be engaged in an activity for awhile and unable to be reached. Video text message was sent upon further analysis of my air-conditioning issue, the video was poor quality and not understandable. Bryan did note this as well and left me a voicemail to call when available. Upon review of the recommended repair sent, I advise Bryan I did not authorize the repair, due to the significant expense and I was going to check with another technician. Following my engagement (2+hrs later), I arrived at the dealership and Bryan noted that he was working on the paperwork. After a 10 minute wait, we processed the invoice and the car was being washed. Approximately another 10 minutes and the car was delivered. The next day, I went to open the trunk and discovered that parts were laid out and had not been reassembled. I promptly called Bryan, who explained that a couple of their technicians went home early, due to the hot weather (mine being one of them) and he arranged to retrieve the vehicle. Approximately 40 minutes later, the car was returned assembled. I have no concern with Bryan and his service level, I am concerned with the expense of the estimate, the quality of the technician who would walk away from incomplete work and leave parts in the trunk, potential damage without the parts assembled and the lack of customer transportation with the appointment. More

Video of the inspection is appreciated, honesty and feedback of the service department was very beneficial. Feel that we over paid for the lifetime oil change package at the time of purchase based on o feedback of the service department was very beneficial. Feel that we over paid for the lifetime oil change package at the time of purchase based on oil changes are only ever 10,000 miles More

Diagnosed and took some corrective action to fix sporadic rear light problem. No charge! Awesome! Thank you. (Did advise of potential problem at some later date. Nice to have a heads-up,) rear light problem. No charge! Awesome! Thank you. (Did advise of potential problem at some later date. Nice to have a heads-up,) More

transparent about the time it might take-no surprises. And Katie was very helpful considering this was my 1st visit. Thx for loaner as well And Katie was very helpful considering this was my 1st visit. Thx for loaner as well More

We were in Des Moines from out of state. The service did an amazing job at getting us back on the road and back home. an amazing job at getting us back on the road and back home. More

Nice friendly place. Waited and got my 2 year service..pleased with it all except it is very expensive. Will have my next service in a year. service..pleased with it all except it is very expensive. Will have my next service in a year. More

My service advisor, Brian, was extremely helpful and helped to get a portions of the repairs covered under warranty, and helped ensure repairs were done on time. helped to get a portions of the repairs covered under warranty, and helped ensure repairs were done on time. More