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Audi Des Moines - Service Center

Johnston, IA

4.5
750 Reviews

750 Reviews of Audi Des Moines - Service Center

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November 07, 2021

They installed the Audi remote start and spent time explaining how to use it. The service tech was helpful and knowledgeable More

by Dave Lyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank in service dept
Nov 08, 2021 -

Audi Des Moines responded

Thank you! We appreciate your business, Dave, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

November 03, 2021

Just unfriendly. I lost a car after a engine service 3 weeks prior. 2014 sport A4 80k with known engine problems. They acted as if I was a pain to them. Reluctantly help me put on a towing vehicle. not o More

by Joel
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Adams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2021 -

Audi Des Moines responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 02, 2021

Overpriced service. Also would not honor coupon after payment was made (less than 6 hours later). More

by Jad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Audi Des Moines responded

Thank you for your review. We're sorry we didn't meet your expectations, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 22, 2021

Kind, prompt and professional communications, service and handling of the work performed on my vehicle. More

by kylecoleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Audi Des Moines responded

Thank you so much for your kind words, Kyle, and for taking the time to leave us this wonderful feedback!

October 19, 2021

TJ Bahner provided us such a detailed video of the Audi my husband and I were interested in that we choose to drive from Omaha, NE to Des Moines to meet TJ and drive the vehicle. After meeting TJ we were More

by vossgeraldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Bahner
October 17, 2021

My service person took great care of my vehicles repair and making sure I got a loaner to use! More

by HOLYCRAIGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2021

Dropped car off before vacation and was ready when I returned washed and ready to go. More

by Dan Lienemann
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2021

I found the service department to be accurate and very professional. They did a thorough inspection in addition to the oil change. More

by boxsterneil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2021

I appreciated the attention to detail and catching hard to find issues before they became problems More

by ADRIANNE.WALKER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2021

Bryan and his team made my service appointment a seamless experience. Scheduling was easy and they provided me with vehicle while my car was being serviced. More

by saragaskell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
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