Audi Des Moines - Service Center

Great service provided by the whole staff including Elvis and everyone else that have worked has been awesome and everyone else that have worked has been awesome More

I was very happy with the service I received. I will absolutely be a return customer and would recommend to friends and family! I will absolutely be a return customer and would recommend to friends and family! More

The worst customer service I have experienced in a long time. Been a customer since 2010, and usually easy going. What happened over the last 6 months with my Tiguan could be the screen write for a comedy. time. Been a customer since 2010, and usually easy going. What happened over the last 6 months with my Tiguan could be the screen write for a comedy. If it wouldn’t have been so expensive. Repair costs summed up to over $6000. Still the engine light keep coming on. The new estimate was $5800. I just picked up my car last week and traded it for a Jeep. Thursday I get a text if I have made a decision about my car repair. Time to get your house in order Lithia VW of Des Moines. More

I have tried to contact the service manager with no luck. I called 5 times with no one answering the phone, then called the “for all other calls “extension and the person said they would have the service man I called 5 times with no one answering the phone, then called the “for all other calls “extension and the person said they would have the service manager call me back. I have not been contacted after 2 days. I had my Touareg worked on to fix an oil leak and replace the catalytic converter. I requested from the original service representative (who is no longer there) that they give me the broken catalytic converter. He said he thought it was sent to somewhere to find out why it broke. I know the scrap catalytic converters sell for between $100-$400 and feel I should have gotten that. I spent over $4000 on the repair. I can’t believe no one answers the phone or returns calls More

Service needs to pay attention to detail. I had leaves on my passenger seat from when they did the inspection. I don’t expect a vacuum for my mess but, I don’t expect more of a mess when I ge I had leaves on my passenger seat from when they did the inspection. I don’t expect a vacuum for my mess but, I don’t expect more of a mess when I get in my car, along with having all the air vents closed and squeaking(made me think there was a problem until I opened the vent that made the noise). I would also recommend letting the customer know up front how long things will take. I don’t know if space allows, but Peoria Volkswagen brings the car back through the garage and let’s the customer leave from the garage, rather than have the customer walk to the lot. It was also raining that day.. but I don’t know if there is enough space at your facility for that. More

Horrible communication had my truck for 3 months and didn’t fix anything. My truck is still not fixed didn’t fix anything. My truck is still not fixed More

People were awesome. Service to my vehicle was great. My only issue is that if a problem comes up you aren't updated on why it is taking longer than expected Service to my vehicle was great. My only issue is that if a problem comes up you aren't updated on why it is taking longer than expected More

Linda was super friendly helpful and was able to get all my issues on my jetta fixed and taken care of. my issues on my jetta fixed and taken care of. More

Friendly very knowledgeable about cars. Always willing to any doubts you have. Clean and bright. Coffee, soda and snacks if you please. What a nice personal touch thank you any doubts you have. Clean and bright. Coffee, soda and snacks if you please. What a nice personal touch thank you More

When I called looking for a part for my audi the guy treated me like I was stupid when I knew very well what I was talking about. It was just unnecessary for him to be so unprofessional when I was givi treated me like I was stupid when I knew very well what I was talking about. It was just unnecessary for him to be so unprofessional when I was giving them my business! More