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Audi Des Moines - Service Center

Johnston, IA

4.5
750 Reviews
Call Service Center (515) 446-3583

750 Reviews of Audi Des Moines - Service Center

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December 01, 2022

Did a great job and got me taken care of in a timely manner, thanks. More

by Craigahunt89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
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Dec 02, 2022 -

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

November 29, 2022

My car came out having more / different problems than I arrived with, after getting my car back within a week I have more electrical problems and sensor problems. The problem I originally came in for was e More

by ELOU32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Adams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2022 -

Audi Des Moines responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 22, 2022

Working with Jeremy has been great! Everyone made the process go well and they were extremely helpful! More

by MELISSAANN_NORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Nov 23, 2022 -

Audi Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines.

November 17, 2022

I called before service started to let them know to put reg air in tires and never did.. I called after service with question about bill and have yet to have some call me back..don't need called back any l More

by FEBRUARY_2_8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
By crucify u7d7ftix5uf
Report | Print
Nov 17, 2022 -

Audi Des Moines responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 17, 2022

Emrah was great with communication! ! However the people that actully worked on my car messed up my leds in the cab and almost cut some wires by accident… I’m guessing More

by SIMON.ZUFFA
Recommend Dealer
Yes
Employees Worked With
Emrah
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Nov 20, 2022 -

Audi Des Moines responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

November 16, 2022

Mayo was super helpful and stayed in contact with me about the vehicle! This is an absolutely amazing place to get a vehicle! More

by PERRYTAYLOR7182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayo
Report | Print
Nov 17, 2022 -

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 15, 2022

Front staff was professional. Technician repaired the primary issue. I liked the text motivation for approval to proceed with repairs. More

by DALEOTT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
Report | Print
Nov 15, 2022 -

Audi Des Moines responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come!

November 15, 2022

I actually went to the Volkswagen dealership, so this Is a bit confusing, but in any event, I had a great experience and wou recommend your services to others any day. More

by ASELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2022 -

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

November 11, 2022

Incredible service, clear communication, and friendly team members make every interaction enjoyable. Best dealership I’ve ever worked with! More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin H
Report | Print
Nov 13, 2022 -

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

November 09, 2022

I worked with Alex at Lithia VW and he was awesome! Love my new Atlas! Alex made the whole process a breeze, got all the accessories I wanted, and was just an overall fun person. Ferris did a great job More

by AMY53
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alex Henson, Ferris
Report | Print
Nov 09, 2022 -

Audi Des Moines responded

Congratulations on the purchase of your new Atlas, Amy! Thank you for sharing your thoughts about your experience with Audi Des Moines. Thanks for the five-star rating. We're thrilled to hear that you found your experience with both Ferris and Alex to be a positive one. We appreciate your business, Amy. We hope to see you again soon.

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