Audi Des Moines - Service Center

Have always been happy with service at the dealership. Polite friendly and helpful. Prompt at getting work done. Polite friendly and helpful. Prompt at getting work done. More

Service is exceptional but need to be closer in time that will be waiting when you decide to wait for vehicle. Also, would be nice if someone went over all that was done as I had my tires rotated and no one will be waiting when you decide to wait for vehicle. Also, would be nice if someone went over all that was done as I had my tires rotated and no one said if they were good or not. Everyone is very pleasant. More

The service department was helpful, courteous, and friendly. Communication was excellent! My questions were answered quickly and professionally. friendly. Communication was excellent! My questions were answered quickly and professionally. More

Chris was an amazing salesman and very helpful. I will recommend Volkswagen to all my friends and family! I will recommend Volkswagen to all my friends and family! More

Two days after my service I was called to say my recall was not done correctly and I needed to come back in. The advisor was unable to tell me what was wrong and what needed finished. I was also told he ch was not done correctly and I needed to come back in. The advisor was unable to tell me what was wrong and what needed finished. I was also told he charged me wrong and I owed an additional $317. His reasoning was I approved the service. The “approval” was telling me what needed fixed and asking if I wanted that completed and asking me to type start on my text message I received. At check out? I was given a total which was paid in full. I’m now being told it was the wrong total. I am waiting for a return call from the service manager. Apparently there is zero responsibility for Lithia for not completing the work correctly or charging me correctly, rather solely my responsibility to have to go back in and pay more. More

Did great with being transparent about what needed to be done with my car. Quotes for parts were pretty high but worked with my insurance to get them down. done with my car. Quotes for parts were pretty high but worked with my insurance to get them down. More

Our sales person Riley was awesome. The GM was also a great person to work with. We had issues with a previous vehicle and they worked hard to remedy the issues. I would recommend if yo The GM was also a great person to work with. We had issues with a previous vehicle and they worked hard to remedy the issues. I would recommend if you are looking to buy a car come down to the VW/Audi dealership and get treated right More

They were very personable and helped to find just the right car and had it ready when they said it would be right car and had it ready when they said it would be More

Very efficient for regular maintenance, knowledgeable staff. I’m usually in and out within a few hours. staff. I’m usually in and out within a few hours. More

It took 4 hours for them to investigate 3 issues: brakes, squeaky belt , and radio issue. The service advisor told me they started my car at 10:30, that was two hours after my 8:30 appointment and I was wait squeaky belt , and radio issue. The service advisor told me they started my car at 10:30, that was two hours after my 8:30 appointment and I was waiting because I didn’t think it would take very long. One issue I asked them to look at they completely forgot to do. Every time I go there it takes too long. Appointments mean nothing, I’m not even sure why you all bother. I love my car but probably won’t buy another VW again. More