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Audi Des Moines - Service Center

Johnston, IA

4.5
750 Reviews

750 Reviews of Audi Des Moines - Service Center

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October 13, 2024

Wonderful service. and work done properly. Robyn always does a great job taking care of us. More

by DRBTT05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Robyn here at Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

October 12, 2024

Audi Des Moines stepped right in to help us fix our car and squeezed us in without much notice. Got us back on the road - much appreciated! More

by SIMPSON.TAMMY.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Audi Des Moines responded

Tammy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

October 05, 2024

I've been buying Audis for at least 20 years. I have lost track of how many I have owned. The service and sales at Lithia is exceptional. Alway pleased. More

by josephrosenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Meza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Audi Des Moines responded

Joseph, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

September 29, 2024

Brian and Audi of Des Moines are the best. They always take care of me and go above and beyond to ensure I am fully satisfied. More

by bpeach65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan and the team met your expectations. Thank you again for choosing Audi Des Moines. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Brett Schettler General Manager

September 29, 2024

The initial purchase was a great experience, but when we took it in for a repair and to let them know, the roof racks were incorrect, it wasn’t as favorable. The manager let us know there was nothing they c More

by joshmanning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Audi Des Moines responded

Thank you for your very kind review, Josh. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

September 29, 2024

Very professional and personable. Total trust in what they say. They have a great reputation that is earned every interaction. More

by GORDONCAPEWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Watters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Meyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Audi Des Moines responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

September 25, 2024

Absolutely will not be coming back. They are not professional and do not respond back. More

by kyousse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Meza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elvis Felic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ady Serdarevic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Audi Des Moines responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly or let us know the best way to contact you and we will reach out. Best Regards, Brett Schettler General Manager

September 23, 2024

Robyn was absolutely fantastic . This was the best customer service I’ve received at this dealership! More

by Kent G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Audi Des Moines responded

It's great to hear that Robyn was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

September 21, 2024

I’ve always been very satisfied! !!! Wish it didn’t take so long but I appreciate what they do More

by suedahl17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Mills
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Corey and our team, and we look forward to working with you again. Best Regards, Brett Schettler General Manager

September 17, 2024

We have purchased 3 cars from Audi, Elvis is top notch! We trust him & he's honest! Our last car we purchased a warranty, Alwx was Awesome! All around excellent experience at Audi....everything! I tell eve More

by GRNDSTFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Elvis, Aleksandr, and our team, and we look forward to working with you again. Best Regards, Brett Schettler General Manager

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