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Audi Des Moines - Service Center

Johnston, IA

4.5
750 Reviews
Call Service Center (515) 446-3583

750 Reviews of Audi Des Moines - Service Center

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June 09, 2023

Dealership always does a good job. Loaner A4 was good. I always get service on time… I would recommend this dealership. More

by chuck83
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2023 -

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, Chuck, we look forward to having you as a valued customer for many years to come!

June 08, 2023

They were able to fit me in when I got a nail in my tire, and they fixed the problem quickly and professionally. The service manager was great to work with—I can’t remember her name, unfortunately. More

by LAURA_OSTRANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever the service manager was was great—can’t recall her name, unfortunately
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Jun 09, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Laura, and we look forward to working with you again.

June 08, 2023

Friendly, helpful people. Clean and organized facilities. Good customer service. Efficient use of time and resources. More

by WNG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Cross
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Jun 09, 2023 -

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines!

June 07, 2023

Everything was seamless. The scheduling to pick up was like clockwork. I have no issues. More

by TOM@INTELLIGENTICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Audi Des Moines responded

Tom, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

June 07, 2023

Brian is the best. Explains everything up front and keeps me informed about anything that changes during the repair. More

by william_fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Audi Des Moines responded

William, Thank you for your very kind review. Bryan and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines.

June 07, 2023

Been there a few times for services, Service Tech is very through in his explanations on what he sees and resolution to the problem. Very professional and appreciate their work help customers like myself. More

by JUSTIN.WHEELER91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Blair
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Jun 08, 2023 -

Audi Des Moines responded

Justin, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 30, 2023

Wesley is very service oriented, and I appreciate being provided a service vehicle to drive. More

by HOLTIWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Wesley met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

May 30, 2023

Great customer service, Amar was very knowledgeable and attentive to our needs. I would highly recommend this dealership. More

by VONZUBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amar
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May 31, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with Amar and our team. We're glad to hear we delivered such a great experience!

May 30, 2023

Rude and inconsiderate Service advisors every time we meet. Looking for an alternative option and waiting. Both advisors pretend they own the Audi dealership, unbelievable More

by WWW.NONE
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Adams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2023 -

Audi Des Moines responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 22, 2023

Had a scheduling misunderstanding, but the Audi team stepped up and quickly found a solution. First time experience and I was very grateful. More

by ANGELAHOLTORF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Angela, and don't hesitate to let us know if we can be of further assistance.

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