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Audi Des Moines - Service Center

Johnston, IA

4.5
750 Reviews
Call Service Center (515) 446-3583

750 Reviews of Audi Des Moines - Service Center

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July 09, 2023

The service department needs to communicate better with customers. Maybe management needs to be involved More

by UPDATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley Prudencio
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2023 -

Audi Des Moines responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 08, 2023

Very Good Service as always. Great Communication, Always look out for my best interests and take care of me. More

by bpeach65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Audi Des Moines responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 04, 2023

I was getting my car's oil changed and inspected. Everyone was very helpful. Will do More

by WWW.NONE
Recommend Dealer
Yes
Employees Worked With
I believe her name was Nicole not sure about the gentleman at the parts counter.
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Jul 05, 2023 -

Audi Des Moines responded

Thanks for sharing your experience with Audi Des Moines. Nicole and our team appreciate your business and hope to see you again soon!

June 30, 2023

Dealer should consider fixed pricing instead of negotiations. When you up charge and increase the price of the vehicle the dealer comes across as dishonest. It took me 3.5 hours to purchase the veh More

by JIL0
Workmanship
Recommend Dealer
No
Employees Worked With
Marco
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Jul 03, 2023 -

Audi Des Moines responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 23, 2023

The knowledge and class of Audi Des Moines, Iowa is second to none! I would highly recommend, and plan to buy from them again in the future! 5 stars! More

by annette74
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Watters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy, Brady Fleischacker, Sue Hannam, Katie Cross
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Jun 24, 2023 -

Audi Des Moines responded

Annette, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

June 21, 2023

Great service and great people will always get work done at this dealership. We take all of our cars here. More

by Jjschug
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
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Jun 22, 2023 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 20, 2023

Top notch expertise and no pressure. Elvis Felix was extraordinary in his leek of service and knowledge More

by GERRYN0
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2023 -

Audi Des Moines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Gerry, please let us know.

June 16, 2023

You guys did good liked to have alittle better communication with me but under sercumstan I understand More

by WWW.NONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names
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Jun 16, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 13, 2023

Always great service and the service department does a great job. Bryan does a tremendous job! More

by JeffQ5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Audi Des Moines responded

Jeff, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines!

June 11, 2023

A pleasant car dealership to visit. Friendly people and atmosphere. Location is not the best. More

by WWW.NONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
Report | Print
Jun 13, 2023 -

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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