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Audi Des Moines - Service Center

Johnston, IA

4.5
750 Reviews
Call Service Center (515) 446-3583

750 Reviews of Audi Des Moines - Service Center

Sort by
August 15, 2023

Wesley is on top of his job. Great service! Very happy with the service staff. More

by MIKESENNEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Audi Des Moines responded

Mike, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Wesley met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

August 08, 2023

The problem I had required a tow to the service Dept with no advance appt. The team worked my vehicle in quickly and solved my issue. More

by DAVE.LEMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
Report | Print
Aug 10, 2023 -

Audi Des Moines responded

Thank you, Dave! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Des Moines!

August 01, 2023

Did a good job. was timely and nice area to wait. I will be back. More

by TIMGRANDON4336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
Report | Print
Aug 02, 2023 -

Audi Des Moines responded

Tim, Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 28, 2023

Great service! Very friendly! Everything was on time and went as expected. Thank you Audi service! More

by BAUMANNTERESA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Olson
Report | Print
Jul 29, 2023 -

Audi Des Moines responded

Thank you, Teresa! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

July 27, 2023

Car was serviced on time as promised. Loved quick video provided and notified by text. More

by ARUNSAATCHIKALRA
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon!

July 27, 2023

I was disappointed that the issue wasn't diagnosed correctly the first time and lead to a labor charge that led to no improvement in my situation and this charge wasn't refunded. I was frustrated that More

by burggraafm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Adams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

Audi Des Moines responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

July 18, 2023

The customer service and the repairs exceeded my expectations. I will definitely recommend Audi of Des Moines to my friends. More

by CBDRANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
Report | Print
Jul 18, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

July 18, 2023

Car was there for 4 weeks to get a cluster fixed along with other things. Speedometer on my new cluster is still inaccurate. More

by Terrible experience
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
Report | Print
July 17, 2023

I’ve had ongoing issues with this dealership. Frankly I often find any alternative pathway for work including traveling to two different dealerships in neighboring states. This is arrived at of 1 More

by JSMITHDMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brady Fleischacker
Report | Print
July 13, 2023

Our Audi was serviced in late June. We were provided with a curtesy vehicle which met our needs. The service was provided timely, and we were kept updated with the progress of our servi More

by JAN2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2023 -

Audi Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines.

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