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Audi Des Moines - Service Center

Johnston, IA

4.5
750 Reviews
Call Service Center (515) 446-3583

750 Reviews of Audi Des Moines - Service Center

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October 09, 2023

There are screws missing from the undercarriage shroud under after oil change causing it to flap at freeway speeds. It is important to have checklists! Imagine if someone forgot the oil More

by JasonC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Jason, feel free to contact us at your convenience. Best Regards, Brett Schettler General Manager

October 08, 2023

Car was in for recall work. Advisor was very responsive to questions was a pleasure to work with. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

October 06, 2023

I had wonderful service from everyone from the beginning to the end! Thanks for thr video of the inspection of the car. More

by ROB2225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Cross
Report | Print
Oct 09, 2023 -

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

October 04, 2023

Excellent customer experience. We're also fast to respond when I had a question. Having a loaner available is also a plus More

by rustyl0
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Oct 04, 2023 -

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

September 26, 2023

Elvis was so responsive and helpful! There is a reason we keep going back to Lithia when we need cars! More

by screg84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Audi Des Moines responded

We are very happy to hear that Elvis provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 23, 2023

Very good communication. Fast and good technical service. Very good customer service. Good loaner car provided for the time my car was being serviced. More

by VZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with Wesley and our team. We're glad to hear Wesley delivered such a great experience!

September 22, 2023

Took care of my issues quickly! The process was very painless. Overall the experience was great. More

by STEFANIESBAIER
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
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Sep 24, 2023 -

Audi Des Moines responded

Stefanie, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 22, 2023

This is a great place, clean and organized. It was my first time there and it was a great experience. More

by TE_CLEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan met your expectations. Thank you again for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come!

September 21, 2023

Great service. On time and easy to schedule appointments. Like the video overviews from the mechanic. No issues. More

by schetzsle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Olson
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Sep 21, 2023 -

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 14, 2023

Knowledge great customer service. Answers questions. Knows his business in to what he is doing More

by JSCIMAGLIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Audi Des Moines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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