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Audi Des Moines - Service Center

Johnston, IA

4.5
750 Reviews
Call Service Center (515) 446-3583

750 Reviews of Audi Des Moines - Service Center

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October 28, 2023

I have never been treated so poorly by an auto dealer in my lifetime. I will never recommend Des Moines Audi. I’m done with this dealership. I will speak to Audi Corporate to ensure they’re aware of how th More

by DOUGRICKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George
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Nov 01, 2023 -

Audi Des Moines responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Brett Schettler General Manager

October 27, 2023

Everything was handled great! I was very satisfied! Everyone was very friendly and very helpful. More

by TAZACDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2023 -

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

October 27, 2023

Pleasant staff, know the Q5 , what to do to maintain it. It will last a long time ! More

by NORMAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
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Oct 29, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Brett Schettler General Manager

October 25, 2023

Shop did a great job on an extensive repair. Excellent communication from Bryan in service. More

by BRAD68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

October 25, 2023

Received great service from Bryan and the entire team. Very much appreciated the clean car as well! More

by CARL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2023 -

Audi Des Moines responded

Thank you, Carl, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

October 24, 2023

I purchased a used vehicle with undetermined issues. I was very frustrated and disappointed until Wesley stepped in to assist. Hehas been most helpful. Issues are not fully resolved but Wesley is kind More

by shr_lcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Audi Des Moines responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address your concerns. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Brett Schettler General Manager

October 24, 2023

Very efficient, friendly, explained services well. Highly recommend Wesley for a service consultant. Will request him again. More

by JLOOTS4125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad Welsey was able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

October 17, 2023

I really appreciate the technicians video assessment and recommendations. It helps to prioritize recommended vs required maintenance needs. More

by TMPEAK2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Cross
Report | Print
Oct 18, 2023 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Katie met your expectations. Thank you again for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Brett Schettler General Manager

October 13, 2023

Very professional and detailed explanation of any problems. Very responsive and got my car in and out very quickly. More

by PAUL
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
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Oct 17, 2023 -

Audi Des Moines responded

Thank you so much for your excellent review, Paul! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

October 10, 2023

Wonderful and efficient service provided in a timely and very friendly way. All my questions were fully answered More

by RENAEOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

Audi Des Moines responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

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