Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Audi Des Moines - Service Center

Johnston, IA

4.5
750 Reviews
Call Service Center (515) 446-3583

750 Reviews of Audi Des Moines - Service Center

Sort by
November 29, 2023

Robyn was great and I loved the texting feature to keep me updated! Great service! More

by MAGGIE.N.FLAHERTY
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
Nov 30, 2023 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robyn met your expectations. Thank you again for choosing Audi Des Moines, Maggie, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Brett Schettler General Manager

November 26, 2023

Robin was there at 7:30 with my rental car warmed up and ready for me. She checked me in and I was on my way. More

by HIPHARKER
Recommend Dealer
Yes
Employees Worked With
Robin
Report | Print
Nov 25, 2023 -

HIPHARKER responded

Had everything ready for me when I arrived.? Completed the repair and contacted me when It was done. Robin was very efficient.

Nov 26, 2023 -

Audi Des Moines responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

November 24, 2023

They did a nice job. We're excellent with loaner and helping out. Video of service always helpful More

by JABOUR39
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Nov 26, 2023 -

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Brett Schettler General Manager

November 23, 2023

Always a great experience working with the service team at Audi Des Moines! They do a great job everytime! More

by NICKC50310
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Nov 26, 2023 -

Audi Des Moines responded

Thank you, Nick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

November 21, 2023

Great interaction and very willing to make sure I understood the entire process. Thank you More

by HOFFMAN.JASONW
Recommend Dealer
Yes
Employees Worked With
Emrah and Robyn
Report | Print
Nov 22, 2023 -

Audi Des Moines responded

We are very happy to have provided you with such a positive experience, Jason! We sincerely value your business and look forward to your next visit. Best Regards, Brett Schettler General Manager

November 17, 2023

The dealership and particularly the service department has always been very responsive to my needs and questions. The service department is excellent. More

by PGSPRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Brett Schettler General Manager

November 17, 2023

Unfortunately our experience was not good from not listening, mis-diagnosing, inconveniencing us, and creating a burdensome situation. We will not be back. Thank you. More

by MARYPATMCMAHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley Prudencio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Audi Des Moines responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Mary, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Brett Schettler General Manager

November 17, 2023

We were not satisfied as we not listened to, our problem was misdiagnosed, and we were inconvenienced. The entire process was a disappointment and a burden. We will not return. Thank you, More

by MARYPATMCMAHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley Prudencio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Audi Des Moines responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Mary, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Brett Schettler General Manager

November 08, 2023

I absolutely love my car. Daniel was professional, helpful and friendly during the purchase and now Wesley was the dame through my service appointment! More

by Carlie98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
Report | Print
Nov 09, 2023 -

Audi Des Moines responded

Carlie, Thank you so much for your excellent review! We are so glad that Daniel had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

November 02, 2023

I took my car in for oil change and regular service. One issue I have is the check engine light goes on and off over time. I was told there was a software update applied to fix the problem and the upd More

by Don Seibel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Audi Des Moines responded

Don, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Brett Schettler General Manager

1
...
12
13
14
...
75