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Audi Des Moines - Service Center

Johnston, IA

4.5
750 Reviews

750 Reviews of Audi Des Moines - Service Center

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November 08, 2024

This dealership is arrogant and narcissistic, and they need to understand that people are human and treat them as such. More

by KURT.BOGSETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
2.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2024

Bryan is simply the best. In a world that nothing else can be packed into a day...Bryan makes things work. Knowledge... Process... Respect... Regards, Brent More

by BSCHIPPER0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2024

Serviced quickly,friendly customer service and convenient location- really enjoy driving this vehicle- love gas mileage More

by DRBRBST
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robyn Olson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

October 31, 2024

After the last review and seems much better, thanks to the man who scheduled the appointments and worked with my schedules and gladly to notice that the reviews are effectively. More

by ANDYVO33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Audi Des Moines responded

Andy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Brett Schettler General Manager

October 29, 2024

My experience with the service representative was exceptional. However, I purchased the executive car wash and noticed some dust on the passenger side dashboard and there was a noticeable amount of d More

by Jeknoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Audi Des Moines responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Brett Schettler General Manager

October 23, 2024

Thanks to Wesley and the tech for taking care everything I asked them to do AND also noticed the oil change was due and took care of that too! More

by Tmckinley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know the name of anyone else
Oct 24, 2024 -

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

October 21, 2024

All employees at the dealership are welcoming and professional. They attend to your needs and respond to questions without without hesitation. More

by svtchap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

October 18, 2024

It was quick, on time, and good service. The advisor, Bryan Adams, helped me claim to extended coverage. Thanks to him. More

by luuminhkinh1
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Audi Des Moines responded

Thank you so much for your kind words for Bryan, and for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

October 17, 2024

Appreciated the texting feature to keep up to date on the progress of repairs. Estimate price was exact. More

by CG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Brett Schettler General Manager

October 15, 2024

My car was bought from another dealer but it was new so they honored the warranty at Audi Dealers and they looked everything over when I didn’t ask them to. Wesley was very nice and professional. My car h More

by Kenji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Wesley and the team met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Brett Schettler General Manager

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