Audi Danbury - Service Center

I've worked with John in the service dept. for over a year, he's extemely knowledgeable and very fair with any service related issues. He and his team consistantly underpromise yet always overdeliver! Da year, he's extemely knowledgeable and very fair with any service related issues. He and his team consistantly underpromise yet always overdeliver! David T. More

I like the staff and their professionalism. I am concerned that un-needed repairs were suggested. The cost of the repair if needed would have been completed. But repairing something that is not ne concerned that un-needed repairs were suggested. The cost of the repair if needed would have been completed. But repairing something that is not needed to a poss cost of $1200 or more is wasteful. Last visit on 2004 A6 for blinker issue which was taken right in and corrected without an issue. However when talking to the service tech he explained that the front boot was leaking grease and was on the right side of my car. Along with this I had bad upper control arms. This I found real interesting since I had my axle, boots and control arms replace less than 2 months ago((not by Audi). At this point I nicely explained I will have it done the next visit. I took it back to the certified mechanic that did the work and explained what I was told by Audi. He smiled put my car on the lift and actually showed me the boot and the control arms and that they were not and did not need to be replaced. He further explained that the grease was not from the boot and he did not know where it came from at this point. He reinspected the boots and allowed me check the boots and together the inspection resulted in no issues with either of the recommended repairs. The mechanic also said that when he did the work he also removed any grease that was left from the original bad boot at the time he replaced it. So bottom line make sure the repairs are needed. sometimes it is better to have someone else check to confirm. More

I brought my 06 TT in for service to this dealer several times, most significantly for a serious recurring electrical panel problem. Despite the fact that there was a TON of info available on this issue, t times, most significantly for a serious recurring electrical panel problem. Despite the fact that there was a TON of info available on this issue, the service manager always denied there was anything wrong with the car. I had to bring copies of the service bulletins in before they would acknowledge the problem. I was told later by an ex employee that they were well aware of the issue but did not want to risk an intermittent failure on the bench that would mean they would not receive their payment on the warranty service. Several times I got my car back with things not fixed and would have to turn around and return the car after driving it only a few miles. I eventually had the car repaired at the Fairfield Audi dealership (which I highly recommend) and got rid of it shortly thereafter. I am otherwise a huge Audi fan but the service issue became such a nightmare I gave up and bought a Lexus SC430. It doesn't have the same level of driving performance as an Audi, but the sales and service experience were both outstanding and I am extremely happy with my choice. More

Although I expected to pay quite a bit for a 70/75k Service, it was explained to me what I really needed and what was optional - and when I could come back /or when it might be a critical problem. In Service, it was explained to me what I really needed and what was optional - and when I could come back /or when it might be a critical problem. In addition, the service advisors were professional and, granted my request for a loaner, and finished exactly when they promised! More

When I worked with this dealer I had a number of problems including once where they forgot to tighten down a suspension part after a wheel alinement, this could have been a disaster but when we (my wife and including once where they forgot to tighten down a suspension part after a wheel alinement, this could have been a disaster but when we (my wife and I) started to hear noise I took it to a close friend who has a race shop. He put it on the lift and was amazed at the bad work done. As soon as my car was no longer under warrantee I never took it there again. There were a number of incidences like that. I would stay FAR away from this dealer. PS I am a HUGE Audi fan and own 3 currently and have owned 4 others... More

This is a modern / new dealership location. They seem professional and service is adequate. They quote you on the service they are about to perform and send out reminders for service. I am not too happ professional and service is adequate. They quote you on the service they are about to perform and send out reminders for service. I am not too happy about the price of service, nor do I appreciate it when they tell me the car is working great, when I find problems after the service. What would be helpful is if this dealership told you when you can expect to get your car back, and stick to it. Often I am able to wait and get the car back during the wait period. More

VERY IMPERSONAL. ONLY WANTED TO DEAL WITH PEOPLE THAT WERE SPENDING OVER 30,000. PASSED PROBLEMS FROM ONE PERSON TO THE NEXT AND NOTHING EVER GETS DONE. THEY NEED SOME MANAGEMENT CLASSES. DONT THEY REALI WERE SPENDING OVER 30,000. PASSED PROBLEMS FROM ONE PERSON TO THE NEXT AND NOTHING EVER GETS DONE. THEY NEED SOME MANAGEMENT CLASSES. DONT THEY REALIZE A SERVICE CUSTOMER IS A FUTURE BUYING CUSTUMER. WELL NOT ANYMORE IM GOING ELSEWHERE More