Audi Danbury - Service Center

Excellent Customer Service & Technical Experience Audi, I would like to send you a note for Gabriel. I had been driving a car for over 25 years and I need to highlighted that I serviced my cars i Audi, I would like to send you a note for Gabriel. I had been driving a car for over 25 years and I need to highlighted that I serviced my cars in many dealer shops and worked with many technical advisors but Gabriel from Audi In Danbury, CT support blows my mind, he can hit the ground running and come up to speed faster than anyone I know.  EXTREMELY helpful. His ethics, amazing attitude, always smile and most important above and beyond support for the car repair or annual checkup or service cannot go without the noticed. I am really please and as a customer’s we all are so fortunate to have Gabriel in Danbury Audi as technical advisor. I am not trying just to highlight the recent experience where Gabriel prove that his customer skills and approach are top notch. I arrived to drop the car for hatch installation. No question asks the loaner car was ready for me, the hatch has been ordered and set up next day, car has been cleaned and in perfect shape BUT exceptional experience for the past 6 years. What else I could possibly ask for, absolutely nothing. Next day returned loaner car and Gabriel was already waiting with car and keys ready for me. Truly a huge asset to Audi. Thank you Gabe. More

Always a Good Experience Al is always on top of making sure my vehicles are serviced in a timely and efficient manner. He is in constant contact with service status updates an Al is always on top of making sure my vehicles are serviced in a timely and efficient manner. He is in constant contact with service status updates and is transparent in all his communication. He is easy to work with and always very accommodating. More

Professionalism at its best Nate at Audi service in Danbury is the best service advisor I have ever had. He goes above and beyond to take care of customers and doesn’t rest until Nate at Audi service in Danbury is the best service advisor I have ever had. He goes above and beyond to take care of customers and doesn’t rest until it’s right. it is because of him and him alone that my family will continue to use Audi of Danbury for all of our service needs. I hope Audi of Danbury sees what kind of asset he is to the company and he has built a customer for life. More

Service that goes the extra mile I have been servicing my Audis (2005 A6,2015 Q5) since 2006. My experience with their service and John Hansen is another reason why I bought a 2018 Q5 I have been servicing my Audis (2005 A6,2015 Q5) since 2006. My experience with their service and John Hansen is another reason why I bought a 2018 Q5 this past month. Over the years he has gained my trust because he is truthful, ethical and goes the extra mile to make sure you get the treatment you expect when buying a fine automobile. I have never had to make a return trip for any service. It has always been done the right way the first time in. Knowing we were leaving for a long trip and my concern over a cooling system/ turbo recall, he went out of his way when he saw me in the dealership to come over and reassure me that it was safe to make the trip. That reassurance meant a lot! More

John Hanson is the reason I keep coming to Danbury Audi to have my various Audi vehicles serviced. He is very knowledgable and tells it like it is. is the reason I keep coming to Danbury Audi to have my various Audi vehicles serviced. He is very knowledgable and tells it like it is. More

They Can't Schedule Appointments The Service Department has contacted me and scheduled a Takata airbag recall repair on three different occasions. The first two times, I was contact The Service Department has contacted me and scheduled a Takata airbag recall repair on three different occasions. The first two times, I was contact either a day or two before the scheduled appointment and told that the appointment had to be cancelled because they didn’t receive the part. Last week I was contacted by the service department and again scheduled for the recall repair on Friday, June 15, 2018. Given my past experiences, I specifically asked and was told that the part was available. I also received a call on Thursday, June 14, 2018 confirming my appointment. I arrived at the Service Department and dropped the car off at 8:00 am on Friday, June 15, 2018. I got in my wife’s car (she had followed me there because no loaner cars were available) and we were less than a few hundred yards away from the dealership when I received a call and told that the permanent repair could not be done. When I ask why that is so I am told some gibberish about the massive size of the recall and the difficulty getting the necessary parts. Frankly, the issue and solution is not that complicated! Call and schedule the service when you have the parts necessary to do the repair and stop scheduling repairs that you are not ready to perform! More

Buyer Beware BUYER BEWARE The moral of the story IMHO: Anyone purchasing an Audi with the 4.0 TSFI engine in it (S6/7, RS6/7, A8, S8) has 2 options if they BUYER BEWARE The moral of the story IMHO: Anyone purchasing an Audi with the 4.0 TSFI engine in it (S6/7, RS6/7, A8, S8) has 2 options if they don’t want Audi leaving them out in the cold well things go wrong because of poorly designed/manufactured parts should EITHER buy the extended warranty package OR sell the vehicle when it reaches 40,000 miles. I got lucky, my S6 lasted almost 80,000 miles before needing repairs equal to 20% of it’s original cost, that’s twice as long as some of the other horror stories I’ve read about. The story: As a loyal Audi fan & customer, having purchased 20 new vehicles in the past 20 years for business and personal use, I feel obligated to share a recent experience with other consumers considering purchasing an Audi. In 2013 I purchased a new Audi S6 as well as 2 new Q5’s. I typically expect to get about 100,000 miles out of any Audi before any major issues come up and this is especially true on a $100,000.00 “precision-engineered for performance” S6. At 60,000 miles the drivers side cam adjuster on my S6 shredded itself to pieces, that was a $2500 out-of-pocket fix. This is a known issue both online and within Audi. At Audi, this issue is known within the Techline circles (they are very careful to not let the techs put anything in writing). Since I can not rely on Audi to stand behind their product, I am now left praying that the passenger side cam adjuster doesn’t shred itself as well. Now the S6 has 70,000 miles on it and the turbo shaft has desintigrated, causing the fans of both turbos to strike their respective turbo housings. Again, this should not happen on ANY car with less than 100,000 miles on it and is also a known issue within Audi circles, A quick Google search will bring up different Audi forums with cars having the same issue with as little as 44,000 miles on them. There is even a bulletin out for the techs (at least something in writing this time). Like with the cam adjuster issue, a recall for this kind of manufacturers fault is not in sight. Audi will not stand behind this design failure either. Their excuse in my case is a TD1 fault. A TD1 fault is an indication of the ECU being tampered with. For Audi, that “indication” is incontervertable proof of the vehicle being tuned, though I doubt that would hold up in court because this fault could also be caused by a techs own incompetence when the vehicle is being serviced. Either way, the vehicle was never tuned and certainly does not have a tune in it now. I would know, I’m the only owner the vehicle has ever had. When I asked if other vehichles with this problem were tuned or exhibited the same fault, I was told no they did not. Then today I was told they didn’t have ANY cars with this issue. It’s difficult to reconcile such contradicting information so, fortunately, direct information from the techs servicing the vehicles is not hard to come by, that’s where the information on the bulletin comes from. So, to use a TD1 fault as an excuse when other vehicles not having a TD1 fault are having identical issues is a poor business practice at best and intentional slimeball tactics at worst and should be taken into consideration by any potential customer. That being said, I was offered a very generous 10% discount on parts for my troubles. So not only will Audi not stand behind their product, they expect to make money fixing their design flaws??? That kind of reminds me of Audi in the 80’s with all of the electrical problems they were having. I’d rather have Audi do the right thing and then be slapped in the face, at least then I could consider buying the next 20 vehicles from Audi. More

Repairs on the run Mr. Cretacci is a professional and a promise-keeper. while on a trip from Boston to Atlanta, a minor problem occurred to our car. we called ahead to Mr. Cretacci is a professional and a promise-keeper. while on a trip from Boston to Atlanta, a minor problem occurred to our car. we called ahead to Audi of Danbury, scheduled an appointment on the run and met Al Cretacci on arrival. Mr. Cretacci marshaled staff and replacement parts and within one hour we were back on the road. Great job Al. You are a true asset to Audi. Thank you. More

Unethical Service Department While great for small jobs and very convenient, the ethics in the Audi Danbury service department is horrendous. I had an Audi that I had been complai While great for small jobs and very convenient, the ethics in the Audi Danbury service department is horrendous. I had an Audi that I had been complaining about burning oil for months just prior to my warranty expiring. They could find no issue. At the next visit, after having to put in a quart after less than 1,000 miles since the last quart, I was told I needed a piston job that would cost $5200. They knew this was a problem and if I had been informed that they need to meticulously track and document oil consumption in order to try to get this covered, I would have done that rather than just calling. I spoke to Corporate Audi, who spoke to the service manager and it went around in circles and I am left holding the bag. If I could give them less than one star I would. I considered a lawyer, but the cost of that would add up quickly. My only option, which I will take when the car can't be pushed along with frequent oil, is to ruin my credit by stopping payment on the loan and letting them repossess it. Watch them, they are snakes. More

The Service Consultant makes a difference I have generally been happy with the quality and timeliness of the repairs and service here-- the actual work done on my cars. But I have had a miser I have generally been happy with the quality and timeliness of the repairs and service here-- the actual work done on my cars. But I have had a miserably bad experience with one of the service advisors who consistently and persistently failed to keep me advised, failed to return phone calls multiple times and was generally rude. Once I got smart and asked to be reassigned to a different service advisor (why did I wait so long?), things improved markedly. And David Guertin exemplifies the type of timely service response that one looks for and hopes to get always. More