Audi Dallas - Service Center

Superb experience, attention and service Eric Muniz is my service Rep at Audi Dallas now for 3 and half years. He's level of service continues to surprise me every time. I would highly recom Eric Muniz is my service Rep at Audi Dallas now for 3 and half years. He's level of service continues to surprise me every time. I would highly recommend this Audi dealership over any other in the metroplex. They know how to keep their customers satisfied in all areas of service, attention and experience. Thank you to Eric Muniz from Service Dept., Aaron Rogers Sales Specialist, and Tom Hutton from Finance Dept. Thank you for the great experience every single time. I'm going on my second Audi and it will not be the last one! Juan, Frisco, TX More

Excellent customer service Everyone form the scheduling dept, service tech and cashier were knowledgeable and courteous. The repairs to my car were for a recall and a warranty s Everyone form the scheduling dept, service tech and cashier were knowledgeable and courteous. The repairs to my car were for a recall and a warranty service. I will use Audi of Dallas again. More

The service work is good The service dept from the roots seem to know their stuff. The appointment set up experience was a little cumbersome though. All in all Marvin made u The service dept from the roots seem to know their stuff. The appointment set up experience was a little cumbersome though. All in all Marvin made up for any appointment set up confusion and saved me some money in the long run. Car was done on time- check out process was seamless and easy! More

Great service experience. Efficient. Took care of everything I needed and anticipated what might be upcoming to prepare me and save me time. Kudos to my service advisor Eric M Efficient. Took care of everything I needed and anticipated what might be upcoming to prepare me and save me time. Kudos to my service advisor Eric M for keeping me updated and understanding my busy work schedule. Highly recommend. More

Quick & Efficient Took my Q3 in for the 15,000 service. Eric was my advisor. I had scheduled a loaner but he told me he could get it done in 1hr. So I waited. It was do Took my Q3 in for the 15,000 service. Eric was my advisor. I had scheduled a loaner but he told me he could get it done in 1hr. So I waited. It was done in under an hour. During that time I used their wifi to catch up on emails and texting friends. I also looked over some of the cars in the Lobby. The time flew and I'm very happy with Eric. He did the service on my Q5 the week before and that day I did get a loaner. I purchased my Q5 from Dallas Audi and my Q3 from Plano Audi. I much prefer how I'm treated and the quality of the services I get from Audi Dallas. So now I only use their service department for both cars. I live in Plano and it's worth the drive. More

Isaac Is amazing! He always goes above and beyond for me! If you ever get your car serviced here always ask for him. Isaac will take good care of you. He always goes above and beyond for me! If you ever get your car serviced here always ask for him. Isaac will take good care of you. More

Marvin was great Marvin was our service manager. He was very professional and very informative. He answered all our questions and followed up on the status of the work Marvin was our service manager. He was very professional and very informative. He answered all our questions and followed up on the status of the work via text messages. More

5 Stars for Marvin Clayton in the service department For the last 18 years that I've been driving Audi brand automobiles, I have never dealt with a more personalized and dedicated Service Advisor at ANY For the last 18 years that I've been driving Audi brand automobiles, I have never dealt with a more personalized and dedicated Service Advisor at ANY dealership. EVER! My first and final impression of Mr. Clayton is that he clearly takes pride in his work and values his customers. January 14, 2017: I arrived at the service department a bit apprehensive because it was my 1st ever visit to this establishment's service department. Also, it is definitely not the most aesthetically pleasing, or the largest Audi dealership In the DFW metro area. In the past I've been lucky enough to encounter professional service advisors, so I went in with a positive mindset. I had setup my appointment with Marvin and he genuinely seemed interested to help me with my concerns, and was engaging enough that my initial discomfort and fear of shoddy workmanship, as well as possible price gouging were eased. Oil and filter change, along with visual inspections were completed within reasonable time. I was out the door in 45 minutes. April 15, 2017: Marvin took care of me on this day, a hectic Saturday, and went above and beyond what I expected from him. While many of his peers were having a "good time" (goofing off) and generally being very unprofessional, or not showing up to work (literally & figuratively), he was running like a well-timed, self-motivated machine. What impressed me the most was that after I mentioned to him my time constraints to complete the recall I had come into the shop for, Marvin personally drove my car into the service bay, instructed the mechanics the type of maintenance to be performed, and rerurned my car to the front where I could pick it up so I could be on my way! This was all completed within 60 minutes he had estimated. The technicians working on my car also seemed knowledgeable and efficient when it came to basic maintenance. However, I can't comment on their skills/knowledge dealing with major repairs yet. May 17, 2017: I began hearing squeaking noises coming from my steering wheel in the morning, and the noise progressively became worse as the day went on. So, I reached out to Marvin to see when I could come in to have the problem diagnosed? He asked me to come in as soon as possible since I let him know that I was free for the rest of the day. I arrived at 2:30 p.m. and he had already researched the possible TSB associated witht the discrepancy, and completed most of the paperwork in preparation of my arrival (this certainly put a smile on my face). I was out of the dealership at 3:30 p.m. with an attempted repair, re-diagnosis, replacement part placed on hold, and a repair scheduled for the following day! Before rerurning my car to me, Marvin double checked and verified that the problem persisted after the attempted repair, and took the time to communicate with me in detail what had been done to my car. Marvin, again, took the initiative to drive my car to the bay himself and bring it back to me without sweating it. May 18, 2018: I plan on taking my car in for it's 4th maintenance visit with Marvin helping me. I have no doubt that I, and my car will be well looked after by him. I would be very surprised if my prediction were to be incorrect. 🌟 Keep up the amazing work, Marvin! 🌟 Note to Audi of America, Owner(s) and Management: Your customers keep you in business, so please take care of employees like MARVIN CLAYTON, who in turn take care of your customers. In my opinion, he has set the bar very high as to what true customer service should be like. I know I'll be entrusting my car and my time with Marvin as long as I drive an Audi, therefore, avoiding driving to your competitors in Plano, Arlington, Fort-Worth, or even Houston. P.S. I am willing to edit my overall rating in the future if and when I see an improvement in the overall demeanor and atmosphere of the employees working here. More

Great Service I brought my 2013 A4 in for a recall service recently. Every time I come see Audi Dallas, my expectations are surpassed. The atmosphere is great, sale I brought my 2013 A4 in for a recall service recently. Every time I come see Audi Dallas, my expectations are surpassed. The atmosphere is great, salespeople non-smothering, it really is an exceptional dealership. More