Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
982 Reviews of Audi Dallas - Service Center
Sort by
July 28, 2017
Audi Dallas Great, easy visit for my Audi, getting a tire with a nail in it changed out! Jordan is great, he is very helpful, friendly, and attentive. Great, easy visit for my Audi, getting a tire with a nail in it changed out! Jordan is great, he is very helpful, friendly, and attentive. More
by Audi777
Employees Worked With
Jordan Windham
July 28, 2017
Outstanding customer service When I need to get my car serviced, I can always trust that Audi Dallas will do a great job. I will not take my car anywhere else. Erik Muniz goes a When I need to get my car serviced, I can always trust that Audi Dallas will do a great job. I will not take my car anywhere else. Erik Muniz goes above and beyond to deliver the best customer service. I appreciate his attentiveness when I am pressed for time and pushing to have my car ready in a timely fashion. More
by EMS
Employees Worked With
July 26, 2017
Superb experience, attention and service Eric Muniz is my service Rep at Audi Dallas now for 3 and half years. He's level of service continues to surprise me every time. I would highly recom Eric Muniz is my service Rep at Audi Dallas now for 3 and half years. He's level of service continues to surprise me every time. I would highly recommend this Audi dealership over any other in the metroplex. They know how to keep their customers satisfied in all areas of service, attention and experience. Thank you to Eric Muniz from Service Dept., Aaron Rogers Sales Specialist, and Tom Hutton from Finance Dept. Thank you for the great experience every single time. I'm going on my second Audi and it will not be the last one! Juan, Frisco, TX More
by Juan
July 22, 2017
Excellent customer service Everyone form the scheduling dept, service tech and cashier were knowledgeable and courteous. The repairs to my car were for a recall and a warranty s Everyone form the scheduling dept, service tech and cashier were knowledgeable and courteous. The repairs to my car were for a recall and a warranty service. I will use Audi of Dallas again. More
by Zachs car
Employees Worked With
July 21, 2017
The service work is good The service dept from the roots seem to know their stuff. The appointment set up experience was a little cumbersome though. All in all Marvin made u The service dept from the roots seem to know their stuff. The appointment set up experience was a little cumbersome though. All in all Marvin made up for any appointment set up confusion and saved me some money in the long run. Car was done on time- check out process was seamless and easy! More
by vma7
Employees Worked With
July 19, 2017
Great service experience. Efficient. Took care of everything I needed and anticipated what might be upcoming to prepare me and save me time. Kudos to my service advisor Eric M Efficient. Took care of everything I needed and anticipated what might be upcoming to prepare me and save me time. Kudos to my service advisor Eric M for keeping me updated and understanding my busy work schedule. Highly recommend. More
by BellaD
June 12, 2017
No response to invited correspondence with the GM See my review from May 6th regarding a total lack of response from the GM to a communication that he invited. It has now been 2 months and 2 weeks si See my review from May 6th regarding a total lack of response from the GM to a communication that he invited. It has now been 2 months and 2 weeks since I originally corresponded with the GM of Audi Dallas. I have still not heard from the individual in any substantive way. While I hate to denigrate the fine employees of Audi Dallas, because of the lack of any substantive response from the GM, I must rate this dealership as completely unacceptable. My leased vehicle ( I prepaid the entire 3 year lease) is being turned in to another Audi dealership. I would never do business with this dealership again. Again, I would state that Mike Woods is a 5 star person as is the service department. More
by Pwt
Employees Worked With
Randy Rogers, Mike Woods
June 09, 2017
Quick & Efficient Took my Q3 in for the 15,000 service. Eric was my advisor. I had scheduled a loaner but he told me he could get it done in 1hr. So I waited. It was do Took my Q3 in for the 15,000 service. Eric was my advisor. I had scheduled a loaner but he told me he could get it done in 1hr. So I waited. It was done in under an hour. During that time I used their wifi to catch up on emails and texting friends. I also looked over some of the cars in the Lobby. The time flew and I'm very happy with Eric. He did the service on my Q5 the week before and that day I did get a loaner. I purchased my Q5 from Dallas Audi and my Q3 from Plano Audi. I much prefer how I'm treated and the quality of the services I get from Audi Dallas. So now I only use their service department for both cars. I live in Plano and it's worth the drive. More
by Luxury Cars
May 30, 2017
Isaac Is amazing! He always goes above and beyond for me! If you ever get your car serviced here always ask for him. Isaac will take good care of you. He always goes above and beyond for me! If you ever get your car serviced here always ask for him. Isaac will take good care of you. More
by Ccione25
Employees Worked With
Isaac Nieto
May 24, 2017
Marvin was great Marvin was our service manager. He was very professional and very informative. He answered all our questions and followed up on the status of the work Marvin was our service manager. He was very professional and very informative. He answered all our questions and followed up on the status of the work via text messages. More
by NB
Employees Worked With
