Audi Dallas - Service Center

Excellent Audi Service My service tech help me with all my questions. He was honest and very helpful. Couldn't of had a better person for the job. My service tech help me with all my questions. He was honest and very helpful. Couldn't of had a better person for the job. More

well done Jordan always tells 66 Sakely what these to be done and how long it will take .He does it quickly and efficiently and with a smile. Jordan always tells 66 Sakely what these to be done and how long it will take .He does it quickly and efficiently and with a smile. More

Treated like dirt...ADAM is a condescending jerk! I took my 2015 A3 in for the only maintenance issue I've had outside of regular service. It was minor but a sensor defect caused the battery to die. R I took my 2015 A3 in for the only maintenance issue I've had outside of regular service. It was minor but a sensor defect caused the battery to die. Roadside assistance jumped the battery and when I took it in for service the asst. service mgr., Adam, explained that they would not have a loaner. I made other arrangements thinking it would be a quick fix. But I was very clear that it was NOT a battery issue - they needed to fix the root of the problem. Adam ignored me and kept my car for 36 hours without contacting me. When he finally returned my call he insisted that is was a battery issue that had been repaired. After complaining to the sales manager and the service manager, the repair manager was called in and asked if the car was repaired based upon my description of the problem. He said, "Only if you want the same thing to happen again." They sent me home, kept the car, ordered a new part over a holiday weekend and returned the car to me a week later. They were condescending, rude and incorrect with their initial feedback which caused this delay but still no loaner car for the duration of the nightmare! I will never work with them or lease/purchase and Audi based upon this experience. To add insult to injury: while I was waiting on the the service manager every single person in the crowded waiting area was having a similar disappointing experience. More

Easy and effecient Always a great experience at Audi dallas' service department. Jordan Windham is a star! They are always quick and always provide a great Audi loan Always a great experience at Audi dallas' service department. Jordan Windham is a star! They are always quick and always provide a great Audi loaner car More

Best Service Department ever! I've bought three Audi's from Audi Dallas because of my favorite salesman Don, and my new favorite serviceman, Issac. They are the best in metroplex! I've bought three Audi's from Audi Dallas because of my favorite salesman Don, and my new favorite serviceman, Issac. They are the best in metroplex! More

Exceptional service Audi Dallas is and always has been exceptional. Any time I need service they are prompt courteous, professional, and treat me like I am important to Audi Dallas is and always has been exceptional. Any time I need service they are prompt courteous, professional, and treat me like I am important to them. I would reccomend the dealership to any and everyone. More

Service as it should be We llve much closer to another dealership, but will always drive here as long as Jordan is here to provide the great service that he does. he had his We llve much closer to another dealership, but will always drive here as long as Jordan is here to provide the great service that he does. he had his team do a great job and will go to great lengths to make sure you are happy. No one likes to bring their car in for service, but he almost makes it pleasurable. More

Audi Dallas Professional,organized, communicated timely and they did all the work requested and no surprises when time to pay. One reason this is my 3rd Audi. Professional,organized, communicated timely and they did all the work requested and no surprises when time to pay. One reason this is my 3rd Audi. More

Audi Dallas worked with me on the pricing for a new battery Once again Audi Dallas has given very good customer service. I highly recommend service advisor Eric Muniz. He gave very competitive pricing on my new Once again Audi Dallas has given very good customer service. I highly recommend service advisor Eric Muniz. He gave very competitive pricing on my new battery. More

Very professional Great customer service Enjoy the new technology to communicate work completed. Very professional and ontime work Friendly customer service and hel Great customer service Enjoy the new technology to communicate work completed. Very professional and ontime work Friendly customer service and helpful through the process of work done More