Audi Dallas - Service Center

Disappointed service - 55k service done on 29k mileage Needed 35k service - on 2012 A5 w/ 29k miles. Prepurchased service in July 2015. Told me I was not sold correct pkg-not aware different pkg as other A Needed 35k service - on 2012 A5 w/ 29k miles. Prepurchased service in July 2015. Told me I was not sold correct pkg-not aware different pkg as other Audi tried to sell same pkg- plus it was expired .. paid $829. Also told me I wasn't doing service intervals correctly .. last service was 8-2016. After lengthy discussion w/ service Mgr - George & new agent Cassie's ( which she told me - good I had a copy of pkg purchased- dealership has copies) told me they would take care. Picked up car & paperwork said "customer wanted 55k ??). I wanted 35k. Why would i skip two services & pay 800$ for 3 oil changes .. i thought 35k was spark plug change .. Cassie ( via phone w/ another service agent said would change spark plugs 85 k miles ??. Very disappointed in Audi & will not go back to Lemmon location. Also asked about oil consumption class action settlement ... said they would start the 1st of possible 3 stage process. Oil gauge was not at max level when I drove car home! I don't drive lots of miles...don't appreciate the way I was treated... Cassie told me she calked but didn't leave vcm.. my phone records all calls .. she didn't call. Also had Called & left her a vcm around 2 pm on 9-28 to confirm 9-29 appt (as need state inspection) done only after I got upset. She thinks I m satisfied.. I told her i wasn't & handle w/ Audi More

Saturday Afternoon Service Thank you Isaac Nieto for all your help. Also for taking my car in without an appointment on a busy Saturday afternoon. Very much appreciated. Thank you Isaac Nieto for all your help. Also for taking my car in without an appointment on a busy Saturday afternoon. Very much appreciated. More

Recall experience Positive experience. They called to let me know of recall. Had to wait longer than expected when dropping off car but once they realized the length of Positive experience. They called to let me know of recall. Had to wait longer than expected when dropping off car but once they realized the length of time, the got a different service professional to start process. They kept me informed of process and costs. They took the time to fix other issue I mentioned when dropping off vehicle for recall part. Excellent service More

Service Center Isaac was great. It was our first time meeting him and he was very professional and great to deal with. I was told it would take 90 minutes for my ser Isaac was great. It was our first time meeting him and he was very professional and great to deal with. I was told it would take 90 minutes for my service and it ended up being 180 minutes but we had a loaner car and everyone there was very kind and polite so it made the experience a good one. More

Maintenance for Q5 I had a warranty that was about to expire - my service advisor took care of everything, including checking any recalls and updating the operating syst I had a warranty that was about to expire - my service advisor took care of everything, including checking any recalls and updating the operating systems. Jordan is extremely knowledgeable, patient , and professional. More

Audi Service The service department at Audi is exceptional. I highly recommend Audi Dallas for your service needs. Marvin Clayton is always very professional and c The service department at Audi is exceptional. I highly recommend Audi Dallas for your service needs. Marvin Clayton is always very professional and courteous. Chloe More

Marvelous Excellent service team, on time and complete. Assisted my travel in lieu of my use of a loaner car. I highly recommend Dallas Audi for all car owners. Excellent service team, on time and complete. Assisted my travel in lieu of my use of a loaner car. I highly recommend Dallas Audi for all car owners. More

Service rip-off It has taken about five tries to fix an electrical issue. The issue would occur within a day each time I drove away. I've not been able to have my car It has taken about five tries to fix an electrical issue. The issue would occur within a day each time I drove away. I've not been able to have my car inspected, registered and sold as I no longer need it. I have lost thousands of dollars and just had to pay over $1100 on top of the hundreds I paid for the initial repair. This time they had my car for over a month. No apology. I have been using this location for many years and bought my current car there, new. More

Great Experience was great. Staff helped me out with what I needed. I was in and out in a matter of minutes, so overall that made me happy. Experience was great. Staff helped me out with what I needed. I was in and out in a matter of minutes, so overall that made me happy. More

Outstanding! To have a recall matter handled. To put it simply, the only reason I continue to use audi Dallas is Eric Muniz. He is unbelievable. To have a recall matter handled. To put it simply, the only reason I continue to use audi Dallas is Eric Muniz. He is unbelievable. More