Audi Dallas - Service Center

Audi Dallas Great work, friendly staff..... highly recommend The staff at Audi Dallas.... however making someone fill out a specific length review is somewhat an Great work, friendly staff..... highly recommend The staff at Audi Dallas.... however making someone fill out a specific length review is somewhat annoying..... a better process is recommended More

Service Visit Incomplete Took my S5 in for state inspection and service per Audi Care guidelines. Was told immediately I would need an ecm update. Instead of inspecting the ca Took my S5 in for state inspection and service per Audi Care guidelines. Was told immediately I would need an ecm update. Instead of inspecting the car first they flashed and reprogrammed the ecm and performed service per Audi Care. Was not communicated to me prior to picking up vehicle that state inspection was not completed. The service writer just looked at me and said we couldn’t do that because of the ecm reprogram. I asked why they didn’t inspect the vehicle first instead of performing the other items first since the main reason for taking it in was for the inspection, I was given a very poor answer as to why it was sequenced that way and subsequently told, in a matter of fact manner, I could just run down the street anywhere to get a state inspection after the ecm had a chance to reset. Bottom line, very poor communication and sequencing of tasks on the service departments part. Very disappointed with my experience with this dealership. Also- horrible swirl marks on the car as returned to me post maintenance wash. More

Wonderful Service Kyle in service takes great care of my car. He is always very pleasant and courteous to deal with. I appreciate his professionalism and knowledge. Th Kyle in service takes great care of my car. He is always very pleasant and courteous to deal with. I appreciate his professionalism and knowledge. The greeters and cashier are also nice to deal with. More

Great service provider Really helpful assistance and high quality service. The service assistance show me all the best options to get the best service at the best price. Really helpful assistance and high quality service. The service assistance show me all the best options to get the best service at the best price. More

Service Isaac always get a 5-Star review for excellent customer service. Outstanding Audi employee that guarantees my loyalty to Audi Lemmon. Thank you for al Isaac always get a 5-Star review for excellent customer service. Outstanding Audi employee that guarantees my loyalty to Audi Lemmon. Thank you for all your help Isaac!! More

Great Service Anyone can sell you a car but this dealership earns your business by providing what really matters, great service. This is my 5th Audi and I wouldn't Anyone can sell you a car but this dealership earns your business by providing what really matters, great service. This is my 5th Audi and I wouldn't take it anywhere else More

Service repair I had a nice experience..the service and staff was professional n nice .. I think the service guy name was Kyle, he is the best I had a nice experience..the service and staff was professional n nice .. I think the service guy name was Kyle, he is the best More

Overall great experience. Audi Dallas is the best place to go to get your Audi serviced. Very friendly and knowledgeable staff. They pinpointed the problem with my SIM card n Audi Dallas is the best place to go to get your Audi serviced. Very friendly and knowledgeable staff. They pinpointed the problem with my SIM card not being read by my MMI System. More

Exceptional Customer Service I had a flat tire that needed to be replaced. I arrived and spoke with Marvin Clayton who, as always, made this a painless experience. He arranged for I had a flat tire that needed to be replaced. I arrived and spoke with Marvin Clayton who, as always, made this a painless experience. He arranged for a replacement tire and I had my car back good as new in less than 2 hours. More

Excellent service I was in a pinch with a nail in my tire and late to an important meeting and Issac got me in right away with a loaner and had my car done by the end o I was in a pinch with a nail in my tire and late to an important meeting and Issac got me in right away with a loaner and had my car done by the end of the day. Very professional and friendly. More