Audi Dallas - Service Center

Excellent Service So Far Based on my experience with Audi Dallas service, I would recommend them. Work done right the first time, finished when promised. I will continue to us Based on my experience with Audi Dallas service, I would recommend them. Work done right the first time, finished when promised. I will continue to use their service department. More

Customer service My car has had 2 recalls very recently and both times I had issues with the new Uber service. You shouldn’t be using uber and def. need Don the driver My car has had 2 recalls very recently and both times I had issues with the new Uber service. You shouldn’t be using uber and def. need Don the driver back. My Uber didn’t show up the first time and the second ride the driver made a joke about just leaving the bar after 4 drinks and then her had a horrible smell of gas in the car. Some type of maintenance issue. Also my car was supposed to be fixed by noon and I never heard from Andrew all day. I finally called about 4:15 and couldn’t get a hold of anyone to help. When I finally got a hold of him after sitting waiting on my car the whole day I asked him why he didn’t ever call me and his response was well it wasn’t ready. I then said you told me it would be ready by noon. He has no response to that. ... I’m also sick of all the recalls on Audi but I guess that’s not something you can avoid. I once again had to wait for Uber and when it never came I called the dealership back and was told Andrew went home. The uber was sent finally and then I got a hold of Andrew . The service has gone way down hill from my first year owning this car More

As always they deliver the best Just had one issue with them and they immediately responded back to me to ensure they provide even better service. Will surely recommend to friends. Just had one issue with them and they immediately responded back to me to ensure they provide even better service. Will surely recommend to friends. More

Great service Great service. Got my car back in less than two hours very clean and shiny. The the shuttle service is great. Eric was very helpful and knowledged. Great service. Got my car back in less than two hours very clean and shiny. The the shuttle service is great. Eric was very helpful and knowledged. More

Excellent service from an in town service center The service is efficient and friendly. I very much appreciate the ease of having a service center which is close to home and close to work. The service is efficient and friendly. I very much appreciate the ease of having a service center which is close to home and close to work. More

Friendly experience I never felt pressured into buying a vehicle. We were in for service and an inspection but knew we might want to consider making a trade. Everyone was I never felt pressured into buying a vehicle. We were in for service and an inspection but knew we might want to consider making a trade. Everyone was extremely helpful and pleasant even though a new vehicle wasn’t a “must” for us. We appreciate the patience and service in an uncertain situation. More

Scheduled service interval Adam Seely Service advisor was extremely efficient- waiting for me w literally finger on his tablet to check me in- quickly walking me waiting loaner Adam Seely Service advisor was extremely efficient- waiting for me w literally finger on his tablet to check me in- quickly walking me waiting loaner car and efficiently describing Service to be completed and likely timing to finish repair and when to expect a text notifying me of completion. All efficient means of communication and check out equally the same. Just wish they got rid of rattle under dash created when they replaced a speaker from previous visit- Still rattles but over all everything went good More

Always a great experience! The Audi service team is always friendly, answer any questions or concerns, and seem to really care. It is worth making the drive from Heath. The Audi service team is always friendly, answer any questions or concerns, and seem to really care. It is worth making the drive from Heath. More

Excellent client service! Audi Dallas service center is simply the best. I will change my 10 year old Audi in the next 6 months. Although the offer in the market is diverse pla Audi Dallas service center is simply the best. I will change my 10 year old Audi in the next 6 months. Although the offer in the market is diverse plan to stay with an Audi. The main reason is their Service Center in Dallas. They build brand loyalty with their excellent service. My service advisor goes above and beyond taking care of my car. Thank you! More

Kyle Jackson excellent Kyle kept me informed throughout the process. Love the friendly service. Kyle was understanding of my urgency to get my car back quickly as possible Kyle kept me informed throughout the process. Love the friendly service. Kyle was understanding of my urgency to get my car back quickly as possible More