Audi Dallas - Service Center

Audi Dallas has a courteous and professional staff in a spacious and beautiful new facility. This is one dealership that’s a pleasure to visit for any reason! spacious and beautiful new facility. This is one dealership that’s a pleasure to visit for any reason! More

I brought my vehicle in for an oil change, but waited on it. My service advisor, Andy Mireles, provided excellent customer service by explaining everything that would be done. He also gave advise on some ot it. My service advisor, Andy Mireles, provided excellent customer service by explaining everything that would be done. He also gave advise on some other issues that were found, and scheduled the additional service to be done and completed by the next day. More

Great Dealership! Great Dealership!Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! More

Kyle is the best... but Audi synthetic oil prices are through the roof!! Service was completed well before promised time. Nice waiting area and coffee station. through the roof!! Service was completed well before promised time. Nice waiting area and coffee station. More

Brandon Assistant service advisories went over and beyond along with his support to make sure my vehicle was detailed to my liking. They also took the extra step to put my tags on my vehicle due to me beyond along with his support to make sure my vehicle was detailed to my liking. They also took the extra step to put my tags on my vehicle due to me relocating to Dallas. I will definitely be back so that Audi Dallas can continue to take care of my S5. Thank you ! More

Just wanted to write and thank everyone at Audi of Dallas for their superb customer service. My Service Advisor Marvin always provides me excellent service and meets or exceeds any timeline he sets. The new for their superb customer service. My Service Advisor Marvin always provides me excellent service and meets or exceeds any timeline he sets. The new facility is looking great and everyone is a pleasure to deal with. More

Audi Dallas has been a great place to have our 2013 Audi serviced since the day we bought it new. Having said that, we are extremely disappointed in the disconnect between the dealership and Audi corporate serviced since the day we bought it new. Having said that, we are extremely disappointed in the disconnect between the dealership and Audi corporate as respects warranty matters. In late 2018, we had to replace the water pump on our Allroad and had only 65,000 miles on the vehicle. Unbeknownst to us, Audi had extended the warranty on the water pump to 100,000 miles. Had the dealer known this, we would have saved approximately $1600. It is unknown at this time if Audi Dallas will intervene on our behalf to secure a reimbursement of the $1600 we spent for a covered repair or, alternatively, secure a credit for forthcoming service work. Now, to add more fuel to our disappointment, we learned this week when going the 75,000 mile service, we needed all of the engine gaskets replaced because the engine was leaking oil. In our opinion, we believe the gaskets may have been compromised when the water pump was replaced just months earlier at 65,000 miles. It is unfathomable that a 2013 Allroad would need both the water pump and all engine gaskets replaced in such a short time interval of 7000 miles. Moreover, if there had been any indication of a gasket issue, it would have been noticeable at 65000 miles when the water pump was being replaced. We were planning on upgrading to a new Allroad in the near future but that is out of the question now given our recent experience. We would be very grateful if Audi Corporate or Audi Dallas could step up to provide a material degree of restitution. Don and Elizabeth McLaughlin More

Everything was seamless! Friendly, easy, and timely.Job well done from all touch points. Thank you for a great experience in a beautiful new facility. well done from all touch points. Thank you for a great experience in a beautiful new facility. More

Issue resolved on time and with professionalism. I like that they use Alto to take you where you want to go if not getting a loan car. that they use Alto to take you where you want to go if not getting a loan car. More

Everyone has great customer service and location remodel is nice, modern, nice amenities and huge waiting area for customers. I will always a customer of Audi Dallas is nice, modern, nice amenities and huge waiting area for customers. I will always a customer of Audi Dallas More