Audi Dallas - Service Center

Overall nice job. Some better communications at times would have been nice. Was told my car was ready and made a 40 min drive to pick it up but then was told it needed more work. Also after the car had would have been nice. Was told my car was ready and made a 40 min drive to pick it up but then was told it needed more work. Also after the car had been there two weeks had some difficulty getting an answer on when it would be ready. Despite this, Brandon was very easy to deal with. He even went the extra mile to track down the history of my engine. I think this probably helped us identify the overall problem. The coronavirus quarantine also became an issue with the Audi tech’s shifts so that made communication toward the end difficult. I appreciated the week long loaner car. It made a big difference for us. I’m still assessing if the problem has been fixed. Been coming to this service dept for 4 years and I’ll be back. More

When I visited their service department I found him to be very helpful they were prompt and they got my car out as soon as they said they would have no delays in the in the work was perfect so I rated a 10 o very helpful they were prompt and they got my car out as soon as they said they would have no delays in the in the work was perfect so I rated a 10 out of 10 More

I’ve been coming here for years and love their service. They get you in and out fast and everyone is professional and friendly. My guy Marvin is the best! They get you in and out fast and everyone is professional and friendly. My guy Marvin is the best! More

Very disappointed in the way my service was managed. Made an 8:00 am appointment for 55K maintenance was told 4 hours were needed. Started calling at 2:00 and leaving messages. At 4:40 was told my advisor ha an 8:00 am appointment for 55K maintenance was told 4 hours were needed. Started calling at 2:00 and leaving messages. At 4:40 was told my advisor had gone home but car was ready. Then got a Alto to dealership in rush hour traffic. Picked up my car after 6:00 and had to cancel evening plans. Was obviously forgotten More

Been several times to service my car and they were aways helpful to my needs. The car was ready when promised and cleaned inside and outside. helpful to my needs. The car was ready when promised and cleaned inside and outside. More

The service at Audi Dallas was simply wonderful....Andy was the representative assigned to me who was also amazing ......thank you Andy for everything and for keeping me in the loop as we moved through the was the representative assigned to me who was also amazing ......thank you Andy for everything and for keeping me in the loop as we moved through the repairs.... More

They are very professional, courteous and skilled at what they do. Even my sales guys saw me and greeted me. It was a pleasant experience! they do. Even my sales guys saw me and greeted me. It was a pleasant experience! More

Horrible!! It took nearly 3 hours just to get my oil changed and I had an appointment. What the xxxx is the point making the appointment?? changed and I had an appointment. What the xxxx is the point making the appointment?? More

Marvin Clayton went above and beyond explaining why the tire rotation would be a better move due to lots of miss information from another Audi Dealer (Shreveport). I was happy with the in-depth discussion tire rotation would be a better move due to lots of miss information from another Audi Dealer (Shreveport). I was happy with the in-depth discussion and will schedule future services with Audi Dallas. However, it did take longer to get service completed than what was projected, but still I was very happy overall. Thank you. More

I always receive kind, efficient service at Audi Dallas thanks to fantastic advisors like Brandon. Scheduling an appointment over the phone is easy. And thanks to choosing Audi Care when I purchased my veh thanks to fantastic advisors like Brandon. Scheduling an appointment over the phone is easy. And thanks to choosing Audi Care when I purchased my vehicle, most services are free. They always offer a complementary car wash, too! I will always bring my car to the dealership because of these factors. More