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Audi Dallas - Service Center

Dallas, TX

4.8
1,009 Reviews

1,009 Reviews of Audi Dallas - Service Center

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June 02, 2021

Had AC service to remove musty smell. Kyle was informative and efficient with explanations. Nice touch with getting a complimentary ride to and from dealer. More

by SSC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Jun 03, 2021 -

Audi Dallas responded

SSC, we appreciate your 5-stars and mention of your recent service with Kyle. Thank you for taking a moment to share praise. See you next time. Best wishes!

May 31, 2021

They are great. As long as you pay for everything they ask you to. If you decline any of their add-ons then all of the sudden your experience declines dramatically. More

by jbaileyadjuster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan
Jun 01, 2021 -

Audi Dallas responded

jbaileyadjuster, we apologize that you feel negatively about your service experience after choosing to decline items noted from your visit. We invite you to contact our managemnet at social@AudiDallas.com with details regarding who you worked with, when and what they did to make you feel like the level of quality of your appointment declined after turning down suggested items. We yearn to look into the details and see what we can do to better serve you moving forward to ensure more positive experiences. Talk soon. Best wishes.

May 22, 2021

My car broke down after repair. Bad service. No updates on what's happening to your car. I requested for a couple of repairs which was not done. Poor communication. More

by Homer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isaac Nieto
May 23, 2021 -

Audi Dallas responded

Homer, apologies that your service experience did not go as smoothly as planned. We are passing your feedback along to our senior management for review and want to provide you direct contact to our Service Director, Daniel McClure at daniel.mcclure@audidallas.com or 214.561.1850 if you need to speak to management. We look forward to getting this turned around and providing improved experiences moving forward. Best wishes!

May 18, 2021

Convenient and fast service scheduling. The Audi Dallas team does a great job at making sure you’re being taken care of from the moment you arrive to the moment you drive off the lot. More

by Ncantu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Mireles
May 19, 2021 -

Audi Dallas responded

Ncantu, we appreciate your 5-stars and noting our convenient scheduling. Thank you for taking a moment to share praise regarding our customer service. See you next time. Thanks again!

May 11, 2021

Excellent service. Isaac gets an A+for treating me with kindness and curtesy in a time when everyone is hiding behind their masks. My car was ready before I knew it. Well done. Audi is the way to go. Ask f More

by susansharp1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katherine drove me home. she was excellent too, Isaac Nieto
May 12, 2021 -

Audi Dallas responded

Susansharp1, thank you for your mention of A+ experience with Isaac! We love hearing you had a timely, successful service visit. Let us know when we may serve you additionally. Thanks again. Best wishes!

May 09, 2021

I came in for an oil change. The whole process was quick and easy. I was in and out in about 30 minutes on a Saturday no less. More

by Jhub95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Clayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Audi Dallas responded

Jhub95, thank you for sharing praise regarding your experience working with Marvin in service! Thanks for choosing Audi Dallas for your service needs. Let us know when we may serve you additionally. Thanks again!

April 17, 2021

Jordan Windham has been my long term Audi service rep for a reason. He provides excellent, cost effective service and advice. He embodies the level of service one would expect from a luxury label. He strives More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Windham
Apr 18, 2021 -

Audi Dallas responded

Rich, thank you for sharing praise regarding your experiences with Jordan in service! We greatly appreciate your 5-stars and note of his excellence. See you on your next visit. Thanks again!

April 16, 2021

Everything about Audi Dallas is excellent. My salesman Artie is the first car salesman I have ever really liked. My service advisor Eric is great and very communicative. I refer everyone looking for a qua More

by Scott E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Huneycutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Timin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2021 -

Audi Dallas responded

Scott, thank you for sharing praise and noting your experience in sales with Artie and in service with Eric. We greatly appreciate your 5-stars! See you on your next visit. Thanks again!

April 12, 2021

Great service, Isaac is the best .very friendly, knowledgeable and does his best to keep me informed. I would love to keep him as my service rep. More

by Zackmustafa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Nieto
Apr 13, 2021 -

Audi Dallas responded

Zackmustafa, we appreciate your 5-stars and mention of working with Isaac! Thank you for taking a moment to share praise. See you next time. Thanks again!

April 09, 2021

Great job and service. I am very happy with my experience. Will definitely recommend to anyone that is looking to get a new vehicle or get their vehicle serviced. More

by ptissac
Recommend Dealer
Yes
Employees Worked With
Michael Eagleburger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Nieto
Apr 09, 2021 -

Audi Dallas responded

ptissac, thanks for your praise and mention of working with Michael and Isaac! We appreciate your praise and look forward to serving you additionally when the time comes. Best wishes!

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