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Audi Dallas - Service Center

Dallas, TX

4.8
1,009 Reviews
Call Service Center (214) 561-1800

1,009 Reviews of Audi Dallas - Service Center

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August 24, 2021

Super fast and done correctly best and cleanest service department in town. More

by Airborne1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Elliot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abby Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aisha Roman , Alli Gantt
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Aug 25, 2021 -

Audi Dallas responded

Airborne1977, we appreciate your 5-stars and mention of super fast service. Thank you for taking a moment to share praise. See you next time. Thanks again!

August 21, 2021

Audi Dallas Service department was remarkable, from the loaner car to the videos of service More

by Adreeves1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathelyn
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Aug 22, 2021 -

Audi Dallas responded

Adreeves1, thank you for noting your experience with us being remarkable. We appreciate the endorsement and pleased to hear your experience with us was 5-star. See you next time! Thanks again.

August 17, 2021

Thoroughly professional and very quick to complete service. Excellent communication via text and email. More

by Gregoryprotich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Seely
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Aug 18, 2021 -

Audi Dallas responded

gregoryprotich, thank you for the 5-star feedback. We appreciate your positive rating and look forward to serving you additionally next time. Thanks again!

August 16, 2021

Service is top notch — great facility, knowledgeable and attentive staff, and they are a real customer advocate on dealing with warranty issues. I’ve been a customer for a number of years and will continue More

by TD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Clayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2021 -

Audi Dallas responded

TD, we appreciate your 5-stars. Thank you for taking a moment to share praise and note our great facility and attentive staff. We appreciate your business over the years. See you next time. Thanks again!

August 12, 2021

Best customer service in their service department. My wife has a BMW and frankly BMW Plano has absolutely horrible customer service and treats you more like a number versus a name. Audi will always have More

by Eblabey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Windham
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Aug 13, 2021 -

Audi Dallas responded

Eblabey, thank you for the 5-star feedback regarding your experience working with Jordan in service. We appreciate your praise and look forward to serving you and your wife additionally next time. Thanks again!

August 08, 2021

my only negative is the loaner car only had 35 miles of gas in the tank. Other than that everything was great. Isaac my service tech guy was great. More

by craigvf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Nieto
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Aug 08, 2021 -

Audi Dallas responded

cragivf, thank you for sharing constructive praise and apologies that the loan car was low on gas. We agree that shouldn't be happening and appreciate you bringing it to attention. We look forward to providing an improved experience on your next visit. Best wishes!

August 05, 2021

Audi Dallas consistently provides quality service and excellent care of their customers. More

by floydjahner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Nieto, Jordan Windham
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Aug 06, 2021 -

Audi Dallas responded

Floydjahner, thank you for sharing kind words regarding your experience working with Isaac and Jordan. We appreciate your endorsement and look forward to serving you additionally next time. Thanks again!

July 28, 2021

THIS DEALERSHIP IS HORRIBLE I WOULDN'T BUY A CAR FROM THEM IF THEY WAS THE LAST DEALERSHIP ON EARTH I LOVE THE CAR BUT HATE TO EVEN HAVE TO DEAL WITH THE DEALERSHIP. ThE ENTIRE AUDI DALLAS IS HORRIBLE AN More

by Melinda_Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marvin Clayton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dusty Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2021 -

Audi Dallas responded

Melinda_Sue, we're terribly sorry to hear you experience with us was less than pleasant. We encourage you to follow up with us at social@AudiDallas.com with details regarding how we dropped the ball so that our team can look into the issues you note and see what we can do to make it right and better serve you moving forward. Talk soon. Best wishes.

July 24, 2021

Great service and wonderful people. I needed the car to be repaired and they did a wonderful job. Not only that but also delivered the car the house More

by Berhane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abby Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2021 -

Audi Dallas responded

Berhane, we appreciate your 5-stars and mention of working with Abby and Daniel. Thank you for taking a moment to share praise. See you next time. Thanks again!

July 24, 2021

Jordan always takes the time to evaluate and make good recommendations. The process of serving my car is smooth from beginning to end. I have never had a bad experience. More

by Mjubben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Windham
Report | Print
Jul 25, 2021 -

Audi Dallas responded

Mjubben, thanks for your endorsement of working with Jordan! We sure appreciate your kind words and pleased to hear you've never had a negative experience with us. See you next time. Thanks again!

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