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Audi Dallas - Service Center

Dallas, TX

4.8
1,002 Reviews
Call Service Center (214) 561-1800

1,002 Reviews of Audi Dallas - Service Center

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December 01, 2024

I had my car dropped off for service, and this location was very professional, and their customer service was A1. They were able to get my car un and fixed before the time frame that was originally stated. More

by talia_9198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsey
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Dec 01, 2024 -

Audi Dallas responded

talie_9198, thank you for sharing 5-stars! We're glad to hear our team is professional and provided A1 customer service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

November 23, 2024

Everyone was very prompt. They were busy but it was calm and pleasant inside. They were great. More

by shlantier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Clayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2024 -

Audi Dallas responded

shlantier, thank you for sharing 5-star praise and noting everyone was prompt. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

November 20, 2024

I have bought 3 cars from this dealership but based on a terrible experience attempting to buy a car for my wife, I will never buy another car from Audi dallas More

by Brent.mccarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dusty Craig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Mireles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Audi Dallas responded

Brent, we'd first like to thank you for your business with three prior purchases. We are so sorry to hear that your recent experience trying to purchase a fourth vehicle was not as well received. We passed your feedback along to our leadership and our General Sales Manager, Thomas Hornsby noted he reached out to your phone number on file a couple times trying to connect, but your voicemail was full and he was unable to catch you or leave a message. Thomas would like to speak with you regarding your experience to better understand what happened and work to make it right. We invite you to contact Thomas directly at thomas.hornsby@audidallas.com or 214-561-1822. Thomas is anticipating your contact. Talk soon. Take care.

November 16, 2024

Dallas Audi is always neat and clean. They provide great service. Also have snacks and drinks for there customer while they wait. More

by beverlyjohnson11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Clayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2024 -

Audi Dallas responded

beverlyjohnson11, thank you for sharing 5-star praise and noting our neat and clean facilities. We appreciate your business and your feedback. See you next time. Thanks again!

November 12, 2024

The Audi Management team always does a good job whenever I bring my car in for service. I was actually provided with a video in real time of what was done to my car. I was really blown away. Thanks Audi Da More

by Mia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Audi Dallas responded

Mia, thank you for sharing 5-stars! We're glad to hear our team always does a good job and takes great care of you! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

November 11, 2024

The service team at Audi Dallas is great. They have always been very helpful and accommodating. More

by alejandromsierra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Pace
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Nov 11, 2024 -

Audi Dallas responded

alejandromsierra, thank you for sharing 5-stars and noting that our service team is great. We appreciate your feedback and pleased to hear our team has always been helpful and accommodating. See you next time. Thanks again!

November 07, 2024

Great place, quick service. My service rep was great very professional and knowledgeable. Thank you all. More

by dwane_edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Clayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Audi Dallas responded

dwane, thank you for sharing 5-stars! We're happy to hear our team is professional and knowledgeable! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

November 06, 2024

Over priced. I took my car in for over heating, $4,000 later each I was in SHOCK. Detail on invoice I see screws for $6. They said they would discount the evalua More

by Craigdailey2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel McClure
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Clayton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Muniz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Abby Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Mireles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Cavin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katelyn Neu
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Audi Dallas responded

Craig, we are sorry to hear that you are still discontent with the pricing of your recent service visit and appreciate your continued feedback. Unfortunately, there is was active recall on your car and the vehicle is out of factory warranty by both time and mileage by a substantial margin. We checked in with our team and understand that Eric reached out to discuss your frustration and ultimately ended up providing you a $200 refund towards the total to assist with the costs you were concerned about including miscellaneous parts like screws. If you would like to follow up additionally, you may always reach our Service Manager, Brandon Hunter directly at bhunter@audidallas.com or 214-561-1849 and he would be happy to discuss your concerns. We appreciate your business and your feedback and look forward to serving you additionally. Take care and best wishes!

November 06, 2024

Excellent repair service. Service Advisor Matt T. is knowledgeable listens and communicates well Excellent experience More

by Q5 guy, Raul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Truong, Service Advisor
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Nov 07, 2024 -

Audi Dallas responded

Raul, thank you for sharing 5-stars! We're happy to hear Matt T is knowledgeable and communicative! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Nov 07, 2024 -

Q5 guy, Raul responded

Audi Dallas' Service Advisor Matt Truong provided excellent customer service during my most recent visit for repair of my 2010 Audi Q5. I highly Matt T and Audi Dallas for their quality of repair and customer service.

October 31, 2024

Great customer service! I was kept informed about my vehicle. Everyone went above and beyond! More

by lindawilliams51
Recommend Dealer
Yes
Employees Worked With
Daniel McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jalun was great!
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Oct 31, 2024 -

Audi Dallas responded

lindawilliams51, thank you for sharing 5-stars! We're happy to hear our team provided great customer service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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