Audi Dallas

We had a horrible experience with this dealership and will NEVER go back. We ordered a brand new beautiful car and waited 3 months for it to come in. Once the car finally arrived, the agreed upon price will NEVER go back. We ordered a brand new beautiful car and waited 3 months for it to come in. Once the car finally arrived, the agreed upon price increased by 10%. In addition once the car arrived, the discount we were suppose to receive, and the dealer had agreed to previously, was no longer accepted. Therefore the agreed upon price now rose by 16%. To top it off, we asked them to hold the car for 1 day while we discussed our options, and they sold it that day. Before they notified us they were selling it. This is a dealership with no loyalty and terrible sales skills. I would not recommend your time, money, or heart ache!! More

Cat Reyna and Josh were wonderful to deal with, as always. Great dealership. Good, reliable service, fast response, was notified exactly what was going on and they met the expectation of the amount of always. Great dealership. Good, reliable service, fast response, was notified exactly what was going on and they met the expectation of the amount of time I was going to have to wait. Always kept me in the loop on the status of my service. Excellent! More

BUYERS BEWARE!!! BAIT AND SWITCH!!!!!!!!! BUYERS BEWARE!!! BAIT AND SWITCH!!!!!!!!! After working with a very good sales person, Tom Hutton over at this Audi Dealership I had the BUYERS BEWARE!!! BAIT AND SWITCH!!!!!!!!! After working with a very good sales person, Tom Hutton over at this Audi Dealership I had the unfortunate chance of having to work with his manager Brett Honeycutt. Audi Corporate had been involved trying to help locate a certified car for me. They had two cars listed as certified on their site, cars.com and Auto trader. . The ad even made mention of the rigorous mechanical check and standards that it had to meet to be Audi certified. The one I was interested was listed as a 2010 with 15k on the clock for 56,998. I went through the process of having them evaluate my trade on Wednesday with Brett, we got close to a price on the car they had. Brett showed me the computer screen affirmed it was certified, had new tires and told me of the 1700 dollars they needed to send to Audi. Tom, the sales rep had followed up with me via email a day later encouraging me to take the deal. In the matter of a week this all took place. On that Saturday I spoke with Brett again who tried backing out of the deal saying that even though the car was advertised on their website and other outlets that it had not even been through their shop yet. Keep in mind all negotiations had been done on the basis this was a CPO car, which would be financed at a CPO rate and advertised as CPO. I told him I would just come down rather than have that conversation on the phone. That Saturday I went into Audi of Dallas with a friend who is in the business as well and spoke with Wayne Wright, the GM. The sales rep, Manager, Wayne myself and friend all went through the story. Wayne than said I could pay him an additional 3 grand if I wanted to buy the car certified, even though it had been listed as such. The GM Wayne was quite arrogant and continued to tell me “their business was growing so fast they didn’t need my business”. Keep in mind this car is 63 new, was a yr old and had 15k on the clock. So essentially he was now asking 60k for a car that he had listed for 57k, where his sales team had previously presented 53k for this car listed at 57k. I presented Wayne with all the documentation, including emails, ads etc. He referred to the disclaimer at the bottom of the ad and said I can get 56 for the car. I am not selling it to you for 53k which was presented din the email. He played a game of semantics and said it doesn’t say certified in those emails. After a 20 minute discussion the truth had come out. Two weeks later they still have it listed as certified for 56,998 on all three sites, including their own. Wayne has poor manners and even worse customer service skills. Shame on you. I could not be happier I did not do business with them. Wayne forgets in business you should always treat the customer with respect. I sent all the documents to the Attorney General. Thankfully I had a witness for the meeting. More

Run as fast as you can AWAY from University Park Audi unless you want to be confronted with hard-sale tactics, as those offered up to me by Mr. Al Moten, the then-manager of Pre-Owned Vehicles. While h unless you want to be confronted with hard-sale tactics, as those offered up to me by Mr. Al Moten, the then-manager of Pre-Owned Vehicles. While he kept reassuring me prior to the completion of the transaction that his ultimate goal was to make sure that I was a happy customer, despite his repeated hounding of me with "are we going to do business today?", he did not even offer up a simple "thank you" to me for the business once I entered the finance manager's office to complete the paperwork. As far as he was concerned, his job was done and it was no longer necessary to have any dialogue with me. Within the first 48 hours after having taken possession of the "new" car, I decided I was unhappy with the vehicle and contacted Mr. Moten about returning it and getting my trade-in back. I was told that my car had already been sold (how is this possible between Saturday at 3:00 p.m. and the following morning at 8:30 a.m.?). What a crock of b.s., particularly given that the title for my trade-in still reflected my information, as confirmed by my previous lender that very Monday morning. The dealership's General Manager (his name escapes me) was equally as disinterested in ensuring that I was a happy customer, which was nothing less than highly frustrating and disappointing. If anything, his attitude toward me was smug and arrogant. There was absolutely NO GOODWILL demonstrated by this dealership, and the malarcky about ensuring that I was happy customer was about as sincere as a friendship between Hillary Clinton and George Bush. Without question, I would never recommend this dealership to anyone, nor will I ever be a repeat Audi driver, period. Had my experience with UP Audi not been so disenchanting, I might not feel the same way about the Audi brand as I do today. PS...for whatever it's worth, UP Audi might want to demonstrate some proof-reading skills regarding their free promotional items (e.g., the cheesy leather keyring) and signage in their service area for spelling areas. It should be a red flag that if a luxury car dealership cannot master the simplest of things such as spelling, the chances that they have mastered the art of customer service are highly doubtful. In their words, I am "EXTREMLY" disappointed with my experience at this dealership. More

My wife and I first went to University Park Audi in the fall to enquire about a 2007 A4 Avant. We got a sales lady who was very uninformed about both cars, and couldn't answer any of our questions. She in fall to enquire about a 2007 A4 Avant. We got a sales lady who was very uninformed about both cars, and couldn't answer any of our questions. She introduced us to the General Manager, Chuck Austein, who made off-color comments to us, so we got turned off and left. A few weeks later, we wanted to reconsider the Audi. So, we went back to University Park Audi and got Debra Davidson this time. She seemed more knowledgeable about Audi, though she wasn't very friendly. We drove the A4 Avant and liked it, but really liked the Q7. Within a day, we thought we'd decided on the car. My wife called Chuck Austein to enquire about price; he assured her that he would match the price of any dealer in Texas. We knew exactly what options we wanted on the car, and wanted to stay within our price range. Since University Park Audi didn’t have a Q7 with exact equipment in inventory, my wife spoke to a couple of other dealers in the area/region, one of whom had one, and offered (unsolicited) to sell it at invoice. A day later, my wife and Debra had a conversation; my wife explained that she’d found a car in the area with the color and equipment we wanted, and that the dealer offered it to us at invoice. She also told her that we would buy the car from University Park Audi, if they offer us a good price. Later that day, Debra called her back and gave her UP Audi’s best price, which was over $2,500 above invoice. When my wife told her that we would then get the car from another dealer around invoice, Debra rudely told her that she'd found the car we wanted and had already requested it, and that University Park Audi was now the only way to get it! Shocked by the approach, my wife called Chuck a day later to discuss the issue with him directly. She reminded him that he had personally offered to match the price of any dealer in Texas. He didn’t discuss price with her; rather, he replied that maybe, with our budget, we shouldn't be driving an Audi, and that perhaps we should consider another car! Then, Chuck added that he does not want to do business with people who are price sensitive, and that we (price-conscious types) are not the types of customers he wanted to work with, so we can go get our car somewhere else! My wife told him that we could buy anything he has on the lot, but that we had set what we wanted to pay. She protested that this is no way to deal with customers, and that this approach is what turned us off Audi the first time we visited. He hung up on her mid-sentence! Absolutely shocking! Note that I do not take issue with the Chuck’s refusal to sell the car at the price we want. I can respect his decision to sell his products at whatever price makes sense for his business. This is about his base attitude, treatment and insults. he and Debra exemplify the worst in sleazy used car sales people. Having people of this caliber in charge of sales reflects poorly on the dealership, its owners and on the Audi brand. If this is how he deals with people when he sells cars, imagine how they deal with you when you service your car. My wife and I are both young, educated professionals with high incomes. We both drive BMWs and everyone we know drives cars over $40K. With this treatment, these idiots have cost the dealer (and Audi) our business and those of our friends and family. We really liked the car, and were virtually sold on it until Cheeseball Chuck showed his charms. This poor experience has overshadowed the high quality of Audi’s products. With so much competition for our dollars, no one should have to endure this type of treatment. In short: Stay away from University Park Audi; what they lack in honesty and integrity, they make up for in ignorance and belligerence. More

I had gone to the dealership since I had noticed some oil spots from the rear diff. I told them to look over the rear diff or in that area to see if there was a leak. I got the call that my car was ready and spots from the rear diff. I told them to look over the rear diff or in that area to see if there was a leak. I got the call that my car was ready and there was nothing wrong. I said ok, and took the car home. A few days later I see fresh spots on the ground again(was double checking), took the car to baillargeon this time. They called me later on that day telling me that the rear diff. seal was going to be replaced. Never been to University park since. More

I had researched the exact car I wanted on their website and when I got there, I test drove it, decided I wanted it, and bought it. I bought an Audi A6 Quattro.<br><br>Phil was incredibly accomodating and e and when I got there, I test drove it, decided I wanted it, and bought it. I bought an Audi A6 Quattro.<br><br>Phil was incredibly accomodating and even went through every detail of the car's capabilities and the Warranty, their service hours, even Audi's history. He was exceptionaly pleasant to work with and I would recommend him to anyone wanting to buy an Audi from UP Audi. <br><br>Although I had pre-arranged financing from an outside source, their "finance manager" kept trying to get me to finance with them even though I made it very clear that I wasn't interested in outside financing. He was not pleasant to deal with, all smiles and sighs but underneath it all you could tell he was peeved by the fact I wouldn't allow them to finance my car instead. I understand his confusion as he was offering me a better interest rate, but he wasn't aware that my car's payment is a tax write off for my business and the higher the payment the more of a tax deduction it is. I didn't bother telling him that because he kept trying to make me feel like an idiot. So, as far as their finance guys go, the one I dealt with, Oma or something, it wasn't a pleasant experience AND I DIDN'T EVEN NEED FINANCING!<br><br>But as far as everyone else, especially Phil, it was a great car buying experience and I intend to go back to them in a couple of years when I buy my next Audi. He had my car washed and detailed and put a full tank in the car before I left. <br><br>Highly recommended!<br><br>Thanks! More