Audi Dallas

My wife and I first went to University Park Audi in the fall to enquire about a 2007 A4 Avant. We got a sales lady who was very uninformed about both cars, and couldn't answer any of our questions. She in fall to enquire about a 2007 A4 Avant. We got a sales lady who was very uninformed about both cars, and couldn't answer any of our questions. She introduced us to the General Manager, Chuck Austein, who made off-color comments to us, so we got turned off and left. A few weeks later, we wanted to reconsider the Audi. So, we went back to University Park Audi and got Debra Davidson this time. She seemed more knowledgeable about Audi, though she wasn't very friendly. We drove the A4 Avant and liked it, but really liked the Q7. Within a day, we thought we'd decided on the car. My wife called Chuck Austein to enquire about price; he assured her that he would match the price of any dealer in Texas. We knew exactly what options we wanted on the car, and wanted to stay within our price range. Since University Park Audi didn’t have a Q7 with exact equipment in inventory, my wife spoke to a couple of other dealers in the area/region, one of whom had one, and offered (unsolicited) to sell it at invoice. A day later, my wife and Debra had a conversation; my wife explained that she’d found a car in the area with the color and equipment we wanted, and that the dealer offered it to us at invoice. She also told her that we would buy the car from University Park Audi, if they offer us a good price. Later that day, Debra called her back and gave her UP Audi’s best price, which was over $2,500 above invoice. When my wife told her that we would then get the car from another dealer around invoice, Debra rudely told her that she'd found the car we wanted and had already requested it, and that University Park Audi was now the only way to get it! Shocked by the approach, my wife called Chuck a day later to discuss the issue with him directly. She reminded him that he had personally offered to match the price of any dealer in Texas. He didn’t discuss price with her; rather, he replied that maybe, with our budget, we shouldn't be driving an Audi, and that perhaps we should consider another car! Then, Chuck added that he does not want to do business with people who are price sensitive, and that we (price-conscious types) are not the types of customers he wanted to work with, so we can go get our car somewhere else! My wife told him that we could buy anything he has on the lot, but that we had set what we wanted to pay. She protested that this is no way to deal with customers, and that this approach is what turned us off Audi the first time we visited. He hung up on her mid-sentence! Absolutely shocking! Note that I do not take issue with the Chuck’s refusal to sell the car at the price we want. I can respect his decision to sell his products at whatever price makes sense for his business. This is about his base attitude, treatment and insults. he and Debra exemplify the worst in sleazy used car sales people. Having people of this caliber in charge of sales reflects poorly on the dealership, its owners and on the Audi brand. If this is how he deals with people when he sells cars, imagine how they deal with you when you service your car. My wife and I are both young, educated professionals with high incomes. We both drive BMWs and everyone we know drives cars over $40K. With this treatment, these idiots have cost the dealer (and Audi) our business and those of our friends and family. We really liked the car, and were virtually sold on it until Cheeseball Chuck showed his charms. This poor experience has overshadowed the high quality of Audi’s products. With so much competition for our dollars, no one should have to endure this type of treatment. In short: Stay away from University Park Audi; what they lack in honesty and integrity, they make up for in ignorance and belligerence. More

I had gone to the dealership since I had noticed some oil spots from the rear diff. I told them to look over the rear diff or in that area to see if there was a leak. I got the call that my car was ready and spots from the rear diff. I told them to look over the rear diff or in that area to see if there was a leak. I got the call that my car was ready and there was nothing wrong. I said ok, and took the car home. A few days later I see fresh spots on the ground again(was double checking), took the car to baillargeon this time. They called me later on that day telling me that the rear diff. seal was going to be replaced. Never been to University park since. More

I had researched the exact car I wanted on their website and when I got there, I test drove it, decided I wanted it, and bought it. I bought an Audi A6 Quattro.<br><br>Phil was incredibly accomodating and e and when I got there, I test drove it, decided I wanted it, and bought it. I bought an Audi A6 Quattro.<br><br>Phil was incredibly accomodating and even went through every detail of the car's capabilities and the Warranty, their service hours, even Audi's history. He was exceptionaly pleasant to work with and I would recommend him to anyone wanting to buy an Audi from UP Audi. <br><br>Although I had pre-arranged financing from an outside source, their "finance manager" kept trying to get me to finance with them even though I made it very clear that I wasn't interested in outside financing. He was not pleasant to deal with, all smiles and sighs but underneath it all you could tell he was peeved by the fact I wouldn't allow them to finance my car instead. I understand his confusion as he was offering me a better interest rate, but he wasn't aware that my car's payment is a tax write off for my business and the higher the payment the more of a tax deduction it is. I didn't bother telling him that because he kept trying to make me feel like an idiot. So, as far as their finance guys go, the one I dealt with, Oma or something, it wasn't a pleasant experience AND I DIDN'T EVEN NEED FINANCING!<br><br>But as far as everyone else, especially Phil, it was a great car buying experience and I intend to go back to them in a couple of years when I buy my next Audi. He had my car washed and detailed and put a full tank in the car before I left. <br><br>Highly recommended!<br><br>Thanks! More