Back

Audi Creve Coeur

Creve Coeur, MO

4.8
369 Reviews

11830 Olive Blvd

Creve Coeur, MO

63141

Directions

By Type

Showing 369 reviews

April 07, 2021

Working with Sean was a pleasure. Sean was very knowledgeable about the car I was buying. He was patient with me and not once pressured me into purchasing the vehicle. Most of all he was profession More

by shrondawatkins
Recommend Dealer
Yes
Employees Worked With
Sean Borg
Apr 09, 2021 -

Audi Creve Coeur responded

Thank you again for taking the time to let us know how we did!

April 06, 2021

I expected more from this dealership but man was I disappointed. No follow up. Won't return emails or phone calls. Go someplace else because you won't get what you're looking for here. They could care More

by unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Borg
May 11, 2021 -

Audi Creve Coeur responded

Hello and thank you for sharing your feedback. I am sorry to hear you did not have a good experience with us and are disappointed. I cannot locate you in our system based on the information you have provided. Please give me a call at 314-635-9536 so we can discuss. I look forward to speaking with you. -Murali Narendran, General Manager

May 11, 2021 -

unhappy responded

I can add that my car was supposed to be certified used. Had to return within 3 weeks of owning it because it needed rotors. Guessing it never went through the inspection. Lies, lies, lies. I tried calling the number above and it is invalid. I’ve left you a voicemail before though and the call was never returned. I assume that’s just the general practice of this dealership. If I could give them zero stars I would.

March 08, 2021

The actual purchasing of the vehicle was fine. However after it took 24 DAYS to receive the check for the money they owed me for the difference between my trade in and the vehicle I purchased. I was tol More

by Tammie
Recommend Dealer
No
Employees Worked With
Lauren Johnson
Jul 21, 2021 -

Audi Creve Coeur responded

Tammie, please give me a call at 314-635-9536 to discuss this. -Murali Narendran, General Manager

June 11, 2020

I live in the Chicago-area and contacted several dealerships in the Midwest in pursuit of a brand new Audi Q5 for my wife after test driving it at a local dealership. Not only was Audi Creve Coeu More

by philipnowak
Recommend Dealer
Yes
Employees Worked With
Carlos Ruiz, Johnny Farmand
March 05, 2020

My experience with Sean was top notch. By far the best car buying experience. Definitely plan on coming back to see him in the future. More

by Carlos.Ruiz
Recommend Dealer
Yes
Employees Worked With
Sean Borg
Mar 06, 2020 -

Audi Creve Coeur responded

Carlos.Ruiz, thanks so much for rating us so high! Be safe on the road!

January 07, 2020

Responded right away to my inquiry. Great deal and easy process in purchasing a vehicle. Good people at this dealership, starting with sales all the way to finance. Go see Sean and see for yourself. More

by murnew
Recommend Dealer
Yes
Employees Worked With
Sean Borg
Jan 14, 2020 -

Audi Creve Coeur responded

murnew, we are delighted to see this rating! Have a great day!

January 06, 2020

Great experience! Left really impressed! I purchased a used car from Sean this past Saturday at Audi Creve Coeur and had a great experience! My father and I went to the dealership together an More

by johnb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Borg
Jan 14, 2020 -

Audi Creve Coeur responded

We always appreciate positive reviews! Thank you, and happy motoring!

January 02, 2020

Awesome service at Plaza due to Sean Borg My lease was not due until March of this year, curious with end of year deals, looked at the Infinity--test drove it, sales person did not seem too th More

by raul.flores
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Borg
Jan 08, 2020 -

Audi Creve Coeur responded

Hi raul.flores, thanks so much for rating us so high! Be safe on the road!

September 11, 2019

Be warned if you are not under warranty. This service department misdiagnosed my vehicle and charged me over $1044 for an unneeded repair. After my third time to the service department the se More

by Runner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jed Nelson Brent Deady
Oct 17, 2019 -

Audi Creve Coeur responded

Thank you for taking the time out to write a review of our dealership. I am sorry to hear that you had a negative service experience. I take pride in my team and we always want to exceed the expectations of our customers because you are our top priority. I would like to speak with you about your visit. Please contact me at your earliest convenience at 314-635-9536. I hope that we can regain your trust back and service your car in the near future. -Matt Prunty, Service Manager

Oct 24, 2019 -

Runner responded

When I called the phone listed on the response above, it was not Matt Prunty the Audi Service Manager of Audi Creve Coeur. I look forward hearing how this was a simple typo. Clearly not exceeding my expectations.

Jan 01, 2020 -

Runner responded

Update: The service manager, Matt, called me and we came to an agreement to what would resolve this issue. I appreciated him personally making a mends to this since it all started back in June 2019.

December 13, 2018

Great customer service! Very professional and polite people to deal with. Go out of there way to service you. I'm just a everyday joe blue collar working stiff and they treat More

by Ibethekid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Borg
Jan 21, 2019 -

Audi Creve Coeur responded

Thank you for giving us the opportunity to earn your business. Every guest that walks through our doors deserves the premium experience we strive for at Audi Creve Coeur and I am thrilled to hear that was the case for you. I hope we have the opportunity to serve you again in the future. - Mike Margas, General Manager

...
27
...