Audi Creve Coeur
Creve Coeur, MO
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The service at this dealership is excellent. Adam did a fine job checking me in and getting my service going. Certainly not his fault that the service took longer than I expected. Even routine s Adam did a fine job checking me in and getting my service going. Certainly not his fault that the service took longer than I expected. Even routine service took a while as they had to run some sort of computer check that took another hour. More
November 21: I brought my A4 to check out the windshield wipers and a few other things and Benny greeted me. It's always the most pleasant experience when Bennie is there to greet you. Caressa was busy so J wipers and a few other things and Benny greeted me. It's always the most pleasant experience when Bennie is there to greet you. Caressa was busy so Jed stepped right in and helped me get my vehicle checked in quickly all very thorough and professional as are all the people in the service department.. Caressa kept me abreast of what was going on with my vehicle and let me know when it Was ready. As always, it was a first class service very professional. Then today, November 22 I was looking for a part for another vehicle. I called the service department there and they help me quickly locate the part number and place it on order for me. Shout out to Mike, our technician, who was able to get the windshield wipers working correctly. It's wonderful that you have such professional staff with such broad knowledge. Always five out of five stars for Professionalism and five out of five stars for promptness. More
If I could give more stars I would. Daniel Ward was my Brand Advisor and I can’t say enough good things about him and Drew Polenchar the Sales Director. They went above and beyond to no Daniel Ward was my Brand Advisor and I can’t say enough good things about him and Drew Polenchar the Sales Director. They went above and beyond to not only find the car I really wanted but were professional and very friendly. More
Very accommodating with my service needs. The Service representative was prompt and professional, the waiting area was very clean and comfortable. I especially like the visibility into the se The Service representative was prompt and professional, the waiting area was very clean and comfortable. I especially like the visibility into the service area through the glass walls. More
I am writing to share my disappointment with the experience I recently had at Audi Creve Coeur. Despite being told in advance that the car I wanted to see would be available, I was informed upon arr experience I recently had at Audi Creve Coeur. Despite being told in advance that the car I wanted to see would be available, I was informed upon arrival that it could not be located. So, I was shown a different vehicle. I left to think it over. Upon my return the next day, I again inquired about the original vehicle. I again was repeatedly given conflicting information by the salesperson. It reached the point where I had to directly call out the salesperson’s dishonesty to finally be shown the vehicle. This disingenuous behavior was frustrating and a poor reflection of the service I expected. Additionally, the finance manager’s rude and unprofessional behavior was completely unacceptable and left me feeling disrespected. I hope you take this feedback seriously and address these issues to improve the customer experience at your dealership. More
Great experience. Daniel Ward is awesome. The process was so easy. Highly recommended. I told so many friends about my experience. Daniel Ward is awesome. The process was so easy. Highly recommended. I told so many friends about my experience. More
The dealership is excellent, clean, up to date, modern looking, and I love the fact that I'm about to see the vehicles being worked on. Customer service is excellent as well, and it's awesome that when th looking, and I love the fact that I'm about to see the vehicles being worked on. Customer service is excellent as well, and it's awesome that when the technicians find something that needs to be done, they'll take pictures and videos that are high quality in resolution. More