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16 Reviews of Audi Columbia - Service Center
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December 15, 2014
Business done the right way I purchased a pre-owned A6 from this dealership. I found a loose part in the sunroof that didn't hinder it's operation, but I figured it may be impor I purchased a pre-owned A6 from this dealership. I found a loose part in the sunroof that didn't hinder it's operation, but I figured it may be important. When I informed the service department they told me that they had to fully replace the sunroof mechanism and did so. When I returned to pick up my car a week or so later, one of the headlights was not functioning. The service department fixed the headlight and replaced the LED strip too. Throughout this 4 week ordeal Audi Columbia made sure I had a very nice loaner and more importantly there was no charge for these pricey repairs. I again would like to thank Bob Adams and DeDe Kinney for doing business the right way. More
by GBoogie
Employees Worked With
Devin Bey, DeDe Kinney
March 27, 2014
This was the friendliest and most helpful service I've ever experienced at a parts department. Jamal was honest and forthright about what I needed for my A4. After a comparison of the prices he quo I've ever experienced at a parts department. Jamal was honest and forthright about what I needed for my A4. After a comparison of the prices he quoted on parts and installation, I discovered this was the best place to buy from. Thanks for the excellent service Audi Columbia! More
by 5speed
February 06, 2013
I've only visited the parts department at the Audi dealership and the customer service was awesome. Keep up the great work Jamal. Success is never limited! dealership and the customer service was awesome. Keep up the great work Jamal. Success is never limited! More
by sayyoung
Employees Worked With
Jamal Despatch
March 15, 2012
I had a battery issue with a recently purchased Certified Pre-Owned. It was handled very professionally - exactly what I expect from a luxury dealer. I HIGHLY recommend Chris Arthur and the entire Audi Col Pre-Owned. It was handled very professionally - exactly what I expect from a luxury dealer. I HIGHLY recommend Chris Arthur and the entire Audi Columbia team. It is a top-notch organization. More
by m2012
Employees Worked With
Christina Arthur
June 22, 2011
Service department manager said while on conference call with Audi of America " I prefer you not bring your care here because there is always an issue with you." with Audi of America " I prefer you not bring your care here because there is always an issue with you." More
by Barbara134
Employees Worked With
Steve Service manager
June 05, 2010
I took my TT in to have it looked at for making a noise in the suspension (not rocket science). I made an appointment for 730 in the morning, telling them that I wanted a call w/ the diagnosis, and that I in the suspension (not rocket science). I made an appointment for 730 in the morning, telling them that I wanted a call w/ the diagnosis, and that I would likely tell them to do the rear end service (Haldex) at that time. At 3pm no call, so I called, the car hadn't been looked at yet. At 6pm when I showed up to pick up the car, it was still on the lift. I was given no diagnosis and promised a call the next day. No call. The day after I called and was told I would get an email, no email. Three days later I called again and was promised an email by noon the next day, no email. It is now two or three weeks later, still no contact. To top it off, whatever was done to "diagnose" this car made the noise much worse... and I still don't know what is wrong with it... Through all this, I remained patient and polite... but this is totally beyond reasonable. Audi of Columbia has the worst customer service (although seemingly very polite when talking to them) I have experienced. Neither Chalmers or Scott value me as a customer or a person. Very clearly, they want my business to go somewhere else... and it will. By the way, I love my TT, I think Audi's are great, I want buy a brand new one within a year or two... but not from Audi of Columbia... given the lack of other Audi dealers locally, that may mean I have to choose a different car... what a shame. More
by quema
Employees Worked With
Scott & Chalmers in service
