Audi Clearwater - Service Center

Not the greatest experience I took my car in to have an issue looked at. I was informed the issue was not covered warranty and the service. I was offered to pay for the part out I took my car in to have an issue looked at. I was informed the issue was not covered warranty and the service. I was offered to pay for the part out of pocket and I declined. When I went to pick up my car there were two scratches on my car, one of them being on my windshield right on the line of view when I’m driving. The manager at Audi stated he can’t fix it until 1/29 at the earliest. Not very pleased with this experience. More

Jessica Geneva was fantastic! Jessica went above and beyond to help me get a loner car while my Audi was being serviced. She was amazing to deal with and I would highly recommend Jessica went above and beyond to help me get a loner car while my Audi was being serviced. She was amazing to deal with and I would highly recommend her to anyone. More

First time visit I would like to express how much I enjoyed my first service with Mandy Walters. She made my visit so simple and carefree. I will be returning in the f I would like to express how much I enjoyed my first service with Mandy Walters. She made my visit so simple and carefree. I will be returning in the future for other services on my 2016 SQ5. More

Jessica Geneva was great in service department! Jessica Geneva was professional, courteous, & pleasant when I took my car in to be serviced! She called as soon as it was ready to be picked up, & I w Jessica Geneva was professional, courteous, & pleasant when I took my car in to be serviced! She called as soon as it was ready to be picked up, & I was thrilled it was within the time frame she quoted! More

Waiting and wondering We took our car in for repairs on Dec. 10. We required a oil flange gasket and O ring replacement. . The repair was made and something went wrong. W We took our car in for repairs on Dec. 10. We required a oil flange gasket and O ring replacement. . The repair was made and something went wrong. We were told that the O ring was damaged and so they had to repeat the work. A one day job turned into a disaster; the repair leaked oil onto the engine and the repair had to be redone. Upon receiving the car, I found that there were paint bubbles around the valve covers. Pointing out this fresh bubble to the service advisor, Shawn., I was told it was nothing. My concern was that the engine may have been damaged by overheating upon the loss of oil. I contacted a mechanic and was told that the use of a degreaser on a hot engine would be a likely cause for a blistering of the paint. I brought this concern up to the service advisor Shawn but he denied that any kind of degreaser had been used for my car. He simply said all cars get that. The bubbles were so fresh that it was flexible as I gently pressed it to show him otherwise. So, although we were informed that the first O ring failed upon driving the car to another branch, (for other repairs), and that the oil leaked onto the engine, which then had to be cleaned, this was not done using a power wash or degreaser according to the advisor. In the end, we got the car back Dec, 22. The only saving grace was that we had a courtesy car for the entire time. More