Audi Cincinnati East

Always a great experience at this Audi dealer, unlike the other dealership in town. Well worth the additional drive for me. Scheduling an appointment was simple, even with the approaching holiday. I called o other dealership in town. Well worth the additional drive for me. Scheduling an appointment was simple, even with the approaching holiday. I called on a Friday afternoon and was able to get in the following Monday. Complimentary loaner car was a very definite plus, my option this time (A very low mileage 2020 Toyota from one of their other dealerships. Really makes you appreciate your Audi more!), but if you choose to wait, the waiting area is very comfortable with a nice TV and beverages. In the middle of the pandemic, everyone is masked, and it is clear that all steps are being taken to protect everyone from the virus. Chris is an outstanding service advisor, and I have dealt with him on previous visits, which made me feel comfortable. He has an excellent mix of personality and knowledge which is perfect for the job. I was barely home with my loaner car an hour later, when I received an e-mail with a detailed report analyzing my car and the services I needed (along with pictures!) and prices, for my approval. I called back, we discussed my options, and about four hours later, I received a call back my car was ready, about the time expected. I arranged to pick it up the following day, my preference, no problem! When picking up the car, I stopped by parts to get some touch-up paint. When I told the parts manager, John, the color name, he knew the part number before I could tell him! These guys really know their stuff. If you have an Audi that needs parts or service (or are even considering buying one, like I did in 2012), rest assured you will be in good hands and treated excellent at Audi Cincinnati East. More

Excellent experience overall. Dylan was able to find me the exact car I wanted and arranged to have it brought to the dealership. The car is phenomenal. The service was fantastic. The whole experience was the exact car I wanted and arranged to have it brought to the dealership. The car is phenomenal. The service was fantastic. The whole experience was quick and easy as well as professional. More

Customer service is outstanding. Chris is one of the best service person I have ever dealt with. I'll be back because of him and Audi's attention to detail service person I have ever dealt with. I'll be back because of him and Audi's attention to detail More

quick and easy process. quick and easy process. quick and easy process.quick and easy process. quick and easy process. quick and easy process. quick and easy process easy process.quick and easy process. quick and easy process. quick and easy process. quick and easy process More

i had no problems, staff was there when I arrived, work was done in timely manner, waiting area was acceptable. Just wish there was an Audi dealership in Northern Kentucky was done in timely manner, waiting area was acceptable. Just wish there was an Audi dealership in Northern Kentucky More

The service was completed in a very timely fashion. The staff was very attentive and professional. The showroom was very welcoming, which allowed me to work while my vehicle was being serviced, staff was very attentive and professional. The showroom was very welcoming, which allowed me to work while my vehicle was being serviced, More

Fantastic from start to finish. The service department was polite and explained everything in detail. They communicated regularly on the status of the service. A pleasure to work with them was polite and explained everything in detail. They communicated regularly on the status of the service. A pleasure to work with them More

AJ, Chris, and Rodney were friendly, knowledgeable, and professional, as always. My service was completed very quickly. The printed report of my vehicle was handed to me, and another was emailed. professional, as always. My service was completed very quickly. The printed report of my vehicle was handed to me, and another was emailed. More

AJ and Chris were so nice. Even kept my portfolio I accidentally left safe until I could return the next day. Love my Audi and Audi East accidentally left safe until I could return the next day. Love my Audi and Audi East More

It was not like before. The waiting area didn’t have any hospitality. I had early morning appointment and had walk to get coffee from Starbucks but what can you do. staff still very friendly and profession hospitality. I had early morning appointment and had walk to get coffee from Starbucks but what can you do. staff still very friendly and professional. Just wondering why audi doesn’t allow a loaner car to customers with Progressive or Geico. More