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Audi Charlotte - Service Center

Matthews, NC

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100 Reviews

100 Reviews of Audi Charlotte - Service Center

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May 17, 2011

I love this service department and it will be a reason to keep buying Audi. They are friendly, helpful and knowledgeable. They have always been good about explaining the service needed and also helping me More

by kathwelsh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Erwin, Ken, Kenny, Kenny Blackwelder, Ernesto Bonita
March 08, 2011

I just went in for my 130,000 mile service on my 2001 Audi TT. What a great car-and ZERO problems. I sell books and haul a significant amount of weight through all types of weather and this car has been More

by Holleyed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Irwin and Kenn and others, Ernesto Bonita
March 04, 2011

We recently moved to Charlotte and unfortunately my A5 was damaged by the moving company. When I called the dealership I spoke with Kenn and the car was on a flatbed within 45 minutes. Kenn went above and More

by patriciakb
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kenn Hooker
February 25, 2011

CJ picked up my car (30 mi from dealership) and got it washed before returning it the same day. Walter (my saleman) coordinated with the service department to arrange for pick up, service and return. Al More

by RKline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : C J; Walter Shelton, Martin Bradshaw
February 03, 2011

The service department did an excellent job to timely perform my 5000 mile service and were very accomodating as I waited for the service to be completed. Kenn made time to explain Audi's warranty inform More

by jtv107
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kenn Hooker
February 01, 2011

Always treated as if I am their most important customer....impression I get from everyone in for severice...other customers in for service that is feel that way as well......always delivered on ti More

by rminer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keen & CJ, Martin Bradshaw
January 28, 2011

Went in to have my front left headlight replaced (Jan 27, 2011). Dealer was timely, friendly, and helpful. They allowed me to purchase the bulb and replaced it for me on the spot. TODAY, they did an AWESO More

by fpd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ, Martin Bradshaw
January 27, 2011

Repair work was done in a timely fashion, and car was detailed nicely at pickup. Also, months ago I lost $7 out of a jacket but did not realize it fell out in the car. That money was in my car at picku More

by nckite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kenn, CJ, Martin Bradshaw
January 26, 2011

CJ gave me prompt and courteous service in replacing a part. Hardly any wait at all and he also washed my car - now, THAT's Service. Rather than having to make an appointment, I was instructed just to More

by ciskids1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ in Servicr, Martin Bradshaw
January 25, 2011

Every time I show up to get my car serviced it seems like Im going in to see old friends. These guys are great! My car is always ready on time and they do a great job of cleaning my car. My next car will be More

by bruceyt77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle and CJ, Martin Bradshaw
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