Audi Charlotte - Service Center

We recently moved to Charlotte and unfortunately my A5 was damaged by the moving company. When I called the dealership I spoke with Kenn and the car was on a flatbed within 45 minutes. Kenn went above and was damaged by the moving company. When I called the dealership I spoke with Kenn and the car was on a flatbed within 45 minutes. Kenn went above and beyond to get the car repaired quickly and properly and we appreciated his high level of detail and professionalism. I have been back for service several times since and I would highly recommend this dealership. More

CJ picked up my car (30 mi from dealership) and got it washed before returning it the same day. Walter (my saleman) coordinated with the service department to arrange for pick up, service and return. Al washed before returning it the same day. Walter (my saleman) coordinated with the service department to arrange for pick up, service and return. All of the work was completed quickly and under warranty. A part needed to be ordered and when the car is returned next week for that part the dealership is providing a complementary detail. Great job guys!! More

The service department did an excellent job to timely perform my 5000 mile service and were very accomodating as I waited for the service to be completed. Kenn made time to explain Audi's warranty inform perform my 5000 mile service and were very accomodating as I waited for the service to be completed. Kenn made time to explain Audi's warranty information to me and make me aware of the Audi maintenance plan. More

Always treated as if I am their most important customer....impression I get from everyone in for severice...other customers in for service that is feel that way as well......always delivered on ti customer....impression I get from everyone in for severice...other customers in for service that is feel that way as well......always delivered on time and anything I missed calling to their attention is promtly brought to mine....actually enjoy waiting for my car if at all possible... More

Went in to have my front left headlight replaced (Jan 27, 2011). Dealer was timely, friendly, and helpful. They allowed me to purchase the bulb and replaced it for me on the spot. TODAY, they did an AWESO 2011). Dealer was timely, friendly, and helpful. They allowed me to purchase the bulb and replaced it for me on the spot. TODAY, they did an AWESOME job! The unfortunate part is I went to the same dealer to have my scheduled maintinance on December 6, 2010 and had to have my right head light replaced as well. In December they added a $32.00 labor charge to install that bulb!!! Very concerned on trusting that bringing my car to the dealership is in my best interest! Today was a GREAT experience, but that opened up my eyes to the way this dealer treated me in past visits! More

Repair work was done in a timely fashion, and car was detailed nicely at pickup. Also, months ago I lost $7 out of a jacket but did not realize it fell out in the car. That money was in my car at picku detailed nicely at pickup. Also, months ago I lost $7 out of a jacket but did not realize it fell out in the car. That money was in my car at pickup -- obviously someone had found it when detailing. How cool is that?!! More

CJ gave me prompt and courteous service in replacing a part. Hardly any wait at all and he also washed my car - now, THAT's Service. Rather than having to make an appointment, I was instructed just to part. Hardly any wait at all and he also washed my car - now, THAT's Service. Rather than having to make an appointment, I was instructed just to drive in. I was very pleased with the manner in which this matter was handled. More

Every time I show up to get my car serviced it seems like Im going in to see old friends. These guys are great! My car is always ready on time and they do a great job of cleaning my car. My next car will be Im going in to see old friends. These guys are great! My car is always ready on time and they do a great job of cleaning my car. My next car will be an Audi because of the great service after the sale. More

I was able to schedule an appointment on the day of my choice despite being last minute. The staff were knowledgeable, courteous, and professional. I had brought my car in for a standard service and it choice despite being last minute. The staff were knowledgeable, courteous, and professional. I had brought my car in for a standard service and it was returned washed and vacuumed. They had a clean new loaner readily available for me with no questions if I had purchased my car at the particular dealership. My car was serviced properly and promptly returned. The overall service was expensive, but no more than other Audi dealerships as the car itself is just expensive to maintain. The level of service and professionalism exceeded other dealerships I have been to in the past. I would recommend and I will be going back. More

Staff were very friendly and I had an appointment on a day to suit me. The car was handed back to me washed and vacuumed. I was given a loaner car for the duration of the service. I received a phone ca day to suit me. The car was handed back to me washed and vacuumed. I was given a loaner car for the duration of the service. I received a phone call to say when the car was ready. A slight noise I was concerned about turned out to be to do with tires and it was something which did not require attention. The invoice was less than originally estimated and a coupon I had printed off was honored although I handed it in after the invoice had been made and caused extra work making a new invoice. The loaner car was very clean. A good, efficient experience. More