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100 Reviews of Audi Charlotte - Service Center
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September 08, 2017
Excellent dealership I would recommend this dealership to everyone. All people we dealt with in sales, finance and service were very polite and professional. Makes car buy I would recommend this dealership to everyone. All people we dealt with in sales, finance and service were very polite and professional. Makes car buying enjoyable instead of stressful. Will definitely go back. While waiting for my car to be inspected, we ended up buying another Audi for my husband. Ben, Peppi and Kyle along with the service department were great! More
by MMR
Employees Worked With
Other Employees :
Charles Hinshaw, Kyle Andes, Ben Lakatos
July 13, 2017
Excellent customer service. Knowledge Staff. I just moved to the area from Canada. I have dealt with the same dealership for years. I was very concerned with finding another dealership that would I just moved to the area from Canada. I have dealt with the same dealership for years. I was very concerned with finding another dealership that would make me feel like my comfortable. One of my clients suggested I take my Audi A6 S line to Audi of Charlotte. He gave me the name of Mark Price. This guy was incredible. He made me feel welcome from the first phone call. He fit me in the service dept tight schedule and even took car a few recalls that I was not aware of. The staff were friendly and all introduced themselves to me. I was offered Starbucks coffee or water. I had a few conference calls to make and was offered to take them in the Audi cafe. They offered me the free wifi and i felt like i was in my office. The car was fixed and they even washed it for me. I will make this dealer my first choice even though i live in Raleigh. I will recommend this dealership time and time again to anyone. More
by ulord
June 30, 2017
I love Audi of Charlotte Coming from a Toyota where I was made to feel like one OF a million, Audi of Charlotte makes me feel like I am one IN a million and I love that! They Coming from a Toyota where I was made to feel like one OF a million, Audi of Charlotte makes me feel like I am one IN a million and I love that! They take such good care of me and my Q5! I couldn't be happier from the moment I purchased and each time I service my car. You are the best! More
by TrishQ5
Employees Worked With
Greg Butler, Chris Gorczynski
June 02, 2017
Integrity and Great Service are Priceless!!! I moved 2.5hrs away, but I will still buy my next car here and have it serviced here. Thanks Charles and Kenny! See why below. I have a 2012 Aud I moved 2.5hrs away, but I will still buy my next car here and have it serviced here. Thanks Charles and Kenny! See why below. I have a 2012 Audi Q5 ordered Oct 2011 and delivered Dec 2011. Until Feb 2017 nearing my 100,000 anniversary, I had not had a single issue with my car. Performance wise, it has been my best car to date!!! I noticed an issue with my oil light in late Feb 2017. To make things a little more complicated, I no longer lived in Charlotte and there was not an Audi Dealer in my new town now 2.5hrs away. When I called the dealership 3 different times to: first, learn what kind of oil my car required; second, how to read the oil level; and finally how to open the hood, it was probably obvious that I was much in need of help! This is where Car Super Hero Charles Hinshaw stepped in to assist. Based on my calls, he recognized this issue and realized that while I had a 2012, my car was actually built in 2011. This issue was something that had a documented cure..........if only I had a 2011 and not a 2012. So, Charles asked that I give him a day to check on something. Apparently he took these findings to Kenny the Service Manager. After reviewing the issue with my car, both agreed that it should be covered due to the year it was built. My Q5 was grandfathered in to cover whatever this issue is called!!! That is not only fair but exceptional service because I assure you, most would have not gone any further than that 2012 date. I took them my Lady Q and they stood by their product as promised! I get her back today!!! Happy to drive my 2.5 commute to 9300 Independence Blvd, in Charlotte NC to pick up my Lady Q! Next year I will get my 2018 A5 manual shift. I admit, I almost hesitated once I realized there was no Audi dealership here. But integrity and great service are priceless so, I will drive my 2.5hrs to see Pat for my next purchase! Honorable mentions to CJ, Pat, and Kyle based on other great Audi experiences . Thanks All and see you soon! More
by Lady Q
Employees Worked With
Charles Hinshaw
June 02, 2017
Excellent Services Mark was very polite & helpful. The service was thorough and speedy! The price for parts & service was very reasonable as well. I was beyond pleased w Mark was very polite & helpful. The service was thorough and speedy! The price for parts & service was very reasonable as well. I was beyond pleased with Audi of Charlotte. More
by VellaBess1
Employees Worked With
Mark Hurst
April 11, 2017
Service Department Took my car in to have an oil change, and came out with a bill filled with many other "services" I did not ask for. Took my car in to have an oil change, and came out with a bill filled with many other "services" I did not ask for. More
by AudiMatthews
Employees Worked With
Mark Price
February 03, 2017
Best Service experience I've ever had I took my Audi in for the regular 45/55k mile service and I couldn't have been more pleased with my service. Mark was absolutely fantastic and a real I took my Audi in for the regular 45/55k mile service and I couldn't have been more pleased with my service. Mark was absolutely fantastic and a real pleasure to work with! My car was serviced in no time at all and cleaned to perfection. Not to mention, he was able to get me an amazing deal - he provided my service at no cost as the previous owner of my car failed to get the required service!! I will never go anywhere but Audi of Charlotte again! Thanks, Mark!!! More
by melcliver
Employees Worked With
Mark Price
December 26, 2016
Yes Virginia, There Is A Car Dealer WhoWill Make House Calls After the purchase of our most recent Audi, a 2017 Q5, we had trouble getting the automatic garage door link to work properly with the new car. While After the purchase of our most recent Audi, a 2017 Q5, we had trouble getting the automatic garage door link to work properly with the new car. While I am sure that this was operator error on my part, we were treated with great patience and professionalism by Kyle Andes, who eventually came out to our home in S. Charlotte after hours one night during the holidays, to make sure that the issue was resolved to our satisfaction. It was. Thank you very much! More
by Donja2
Employees Worked With
Kyle Andes
September 15, 2016
Don't bite the hand that feed you. I posted a review expressing how disappointed and upset I was with AUDI of Charlotte because I purchased a 2015 Audi A3 in March of 2016 and I had air I posted a review expressing how disappointed and upset I was with AUDI of Charlotte because I purchased a 2015 Audi A3 in March of 2016 and I had air conditioner problems in June 2016. In addition, in September the transmission had to be replaced. I was very upset. Unfortunately, my anger was aimed at Jim Magnano. From the very beginning Jim empathized with my situation. He was trying to help make the situation better but I was so blinded by my own anger to actually realize it. I wanted it to be resolved my way. Which Jim explained what I wanted was just not possible. Hind sight is 20/20. I simply directed my anger to the wrong person. I would like to apologize to Jim and his staff. They remained very professional thru all of my rants. Jim also made sure I got an awesome new interest rate. Quincy Cornish understood and worked very hard to make everything right. Doing everything Jim advised. Now I am in a new 2017 A4 and I love it. Thank you Jim and Quincy More
by VERY DISAPPOINTED SC AUDI OWNER
Employees Worked With
Kenny Blackwelder, Charles Hinshaw, Quincy Cornish
September 03, 2016
Luxury car, average service I don't usually do reviews, but after dealing with Audi of Charlotte's service department for 3 years, I feel compelled to share my thoughts. I believ I don't usually do reviews, but after dealing with Audi of Charlotte's service department for 3 years, I feel compelled to share my thoughts. I believe that when you buy a luxury car, you should get luxury service. This has not been my experience with Audi of Charlotte. I agree with many of the other negative reviews that cite a less than friendly attitude and unreturned calls. There seems to be a basic lack of desire on the part of employees at this dealership to please the customer. The car I bought from this dealer is my first Audi. I love the car and it is truly a joy to drive. But I dread servicing it. Updates on the status of your car are promised but not actually given. When I drop my car off I have come to understand that I will have to be the one to call and check on it. Loaner cars are also not offered very often, despite the fact that it seems clear that the wait for the vehicle will be a lengthy one. Although this is my first Audi and I have no experience with other Audi dealers, I can say that I had an Acura for 11 years and their service was far superior in EVERY WAY to what I've seen at Audi of Charlotte. If Acura can do it, then Audi can too. I'm not sure if management or ownership of this Audi dealer is to blame, but I think these beautiful cars and their owners deserve better. Long story short, I will probably look at BMW or Mercedes for my next vehicle. They at least seem to want happy customers. More
by 13lucky
Employees Worked With
