Audi Charlotte - Service Center

Outstanding Customer Relations I leased my 2017 Audi Q5 one year ago. At that time Richard Gouhin efficiently and professionally facilitated my trading a vehicle for our Audi. We I leased my 2017 Audi Q5 one year ago. At that time Richard Gouhin efficiently and professionally facilitated my trading a vehicle for our Audi. We have spoken during this past year, but have had limited interaction. Last week I took my Audi into the dealership for its annual service (10,000 mi). It was Richard's day off and he had golf plans. Nevertheless, he changed his personal plans to meet me when I arrived. We spent some time discussing the Audi, golf and life in general. He is more than a salesman; he is someone who cares about his customers and wants to be sure they are satisfied. Richard has earned my business, my loyalty and friendship. Rob More

A positive change! Frankly, I had stopped bringing my Audis into this dealership due to some of the worst service I had ever encountered in any dealership. It appeared Frankly, I had stopped bringing my Audis into this dealership due to some of the worst service I had ever encountered in any dealership. It appeared that they were selling a quality product, but with no idea of what quality service was. I spoke with a service manager on a previous visit, and he was honest in telling me they knew there was a problem. Today, I took my Audi in for a recall and was amazed at the difference. Mark Price met me in the bay as I drove in, knew who I was and took control of the matter. He was friendly and well versed in exactly what was to be done. He told me the estimated time if would take to accomplish everything and actually delivered the car ahead of schedule. I had begun taking my cars elsewhere, but based upon this service will try them again. More

Excellent Customer Service I have an Allroad purchased from Audi of Charlotte. My experience there has been very positive. As I take my car in for interval service appointments I have an Allroad purchased from Audi of Charlotte. My experience there has been very positive. As I take my car in for interval service appointments or for something as trivial as batteries for my key fobs, Bill Atkins in Service as always treated me professionally and gone beyond his duties to make sure that I am taken care of. The overall environment at Audi of Charlotte is pleasant and team oriented under the leadership of Kenny Blackwelder. Bill continues to be one of the primary reasons I continue to be in the Audi family. More

Spectacular Service! I got a flat tire first thing this morning, Friday, February 2nd. While waiting for Audi Roadside Assistance, I called Audi of Charlotte and they got I got a flat tire first thing this morning, Friday, February 2nd. While waiting for Audi Roadside Assistance, I called Audi of Charlotte and they got me on the schedule to check out the flat tire and see what needed to be done. Bill Atkins was my Service Consultant and he got me all squared away. There were staples in the tire and it needed to be replaced. While that was being taken care of, I asked whether they could also buff out the white paint transfers I had gotten on both sides of the front of the car from pulling in and out of my garage. Boom - handled and at no charge! While I did not buy my car at this dealership, I would definitely purchase my next Audi there. More

Very knowledgeable staff The staff at Audi of Charlotte was very knowledgeable of the products. They were very helpful listening to my needs and matching me with a car. I rece The staff at Audi of Charlotte was very knowledgeable of the products. They were very helpful listening to my needs and matching me with a car. I recently had to call back in for service questions and the sales person went out of his way to find out the answers for me. More

Excellent Sevice! Bill Atkins is the best! Bill Atkins was my service consultant. I received excellent service on my car. I will only use Charlotte Audi for service on my Audi A6. Bill Atkins was my service consultant. I received excellent service on my car. I will only use Charlotte Audi for service on my Audi A6. More

25k service Exceeded expectations From ease of making appointment to check in and checkout Loaner easily available However decided to wait when arrived Car Exceeded expectations From ease of making appointment to check in and checkout Loaner easily available However decided to wait when arrived Car was ready to go and washed in scheduled timeframe of under 2 hours Service consultant Bill Atkins answered all my questions and took care of every detail I inquired about Staff very accessible More

Great service, John D I visited service this morning regarding my A4 Avant. When I walked in, Charles recognized my car due to the rarity and knew who I was. I had a speci I visited service this morning regarding my A4 Avant. When I walked in, Charles recognized my car due to the rarity and knew who I was. I had a special request and was given the opportunity to speak with Kevin a minute before service. They did a great job with my car doing exactly what I requested. Everyone was friendly at Audi and made me feel welcome. More