Audi Charlotte - Service Center

Exceeded my expecations! I took in our vehicle in for routine maintenance and it was brought to my attention by Charles in the service department that we had not completed a r I took in our vehicle in for routine maintenance and it was brought to my attention by Charles in the service department that we had not completed a recall for our vehicle which could result in a hefty pay out for us. He set me up with Rich in sales who sat down with me and made sure our claim was filed properly. They were very transparent in the fact that we were missing out on a huge monetary settlement due to the recall on our vehicle. They could've just ignored this and done my quick service and moved on, but the fact that they took the time to make sure I was taken care of speaks volumes of this dealership. I would highly recommend this dealership for their honesty and kindness! Thanks again for all of your help! More

Brake Service I made an appointment for brake service and had a very pleasant phone conversation with the scheduler who was able to accommodate my schedule. I usua I made an appointment for brake service and had a very pleasant phone conversation with the scheduler who was able to accommodate my schedule. I usually work with Bill, who is great, but he was out today for a family emergency and Mark took over. Mark was very cordial and quick to get my car back. I was able to wait and my brakes were repaired and my car nicely washed and I was on my way! More

Excellent Kal was very informative and helpful. Overall it was a nice experience and I would definitely recommend him and Audi of Charlotte to my friends and c Kal was very informative and helpful. Overall it was a nice experience and I would definitely recommend him and Audi of Charlotte to my friends and coworkers Thanks Anand Gopalsamy More

Brought in for brakes and was told they could not fix them Why did I drive out there just to be told they couldn't fix my brakes from squeaking on my new Q-7 ? Still squeaking. Why did I drive out there just to be told they couldn't fix my brakes from squeaking on my new Q-7 ? Still squeaking. More

Very pleasant This is the first Audi I have owned. I have owned lexus' volvos, mercedes, and volkswagens prior to the Audi. In the past, if given the opportunit This is the first Audi I have owned. I have owned lexus' volvos, mercedes, and volkswagens prior to the Audi. In the past, if given the opportunity to drop off my car and take a loaner that is what I have always done. Not so with the Audi, although this was my first service and it took about an hour. The waiting area is clean and comfortable and the staff was excellent. More

Courteous and timely Courteous service department and work is done in a timely manner . A nice loaner car is always available . The staff makes servicing your car a painle Courteous service department and work is done in a timely manner . A nice loaner car is always available . The staff makes servicing your car a painless process . More

Great I had recently had my windshield replaced and it needed to be recalibrated. I was there a little longer than I expected to be but all is good. Bill I had recently had my windshield replaced and it needed to be recalibrated. I was there a little longer than I expected to be but all is good. Bill is great! More

Excellent experience as always I've been taking my A6 to this dealership for service since I bought it back in 2012. I have consistently used this dealership for service due to the I've been taking my A6 to this dealership for service since I bought it back in 2012. I have consistently used this dealership for service due to the overall quality of the experience and the level of trust I have in these folks. My experience w/other brands and locations pales in comparison. Bill has been excellent to work with over the years! More

Best care for my Audi When I need service, i can call my service advisor, Bill Atkins. He is very helpful scheduling my appointment, following through that the service is d When I need service, i can call my service advisor, Bill Atkins. He is very helpful scheduling my appointment, following through that the service is done in a timely manner and just generally making it a very good experience. My 2012 Q5 is still in great condition because of the great service at the dealership. Thank you. More

Happy customer I was having an issue with tire pressure so I stopped by Audi service to make an appointment to come back another day. Bill offered to take a look at I was having an issue with tire pressure so I stopped by Audi service to make an appointment to come back another day. Bill offered to take a look at my tire and he immediately found a nail in it, took it right in to repair it on the spot. The service department is usually very friendly, flexible and accommodating but Bill saved the day for me today! More