Audi Charlotte - Service Center

Wasnt planning on buying a car Walter, my sales person was able to help me sort out pros and cons of trading my old Audi. In the end when I decided to trade I felt that it was the Walter, my sales person was able to help me sort out pros and cons of trading my old Audi. In the end when I decided to trade I felt that it was the right decision. More

My experience of Audi Charlotte. Always a great experience in visiting the dealership and working with Bill Atkins and Kenny Blackwelder. They have always taken great care of me as if Always a great experience in visiting the dealership and working with Bill Atkins and Kenny Blackwelder. They have always taken great care of me as if I am their most important customer....whether it is helping me schedule a quick appointment, secure a loaner, dropping my car off at my house, etc. And I just met Will Vinson who was very helpful to me regarding my last service visit and planned preventative maintenance. I feel very much a part of the Audi family because of the way that Audi Charlotte treats their customers! More

Great service Another great experience getting my car serviced at Audi of Charlotte. Securing me with a loaner car as well as having my car washed and fixed and rea Another great experience getting my car serviced at Audi of Charlotte. Securing me with a loaner car as well as having my car washed and fixed and ready to roll. It was a very easy process. More

Excellent Service Advisor! I called on Monday 10/1/18 to schedule an appoint concerning my 2011 Audi R8. I was receiving an "Oil Sensor Defect". I spoke with Mark Price who ide I called on Monday 10/1/18 to schedule an appoint concerning my 2011 Audi R8. I was receiving an "Oil Sensor Defect". I spoke with Mark Price who identified that he could get me in on 10/3/18, but due to the short notice, I had an option to wait because there were no loaner cars available. I understood and made my scheduled appointment. After I arrived, Mark was able to not only provide a status update on my problem , but have a loaner car available for me to go to work. It is a great feeling when the Service Advisor knows your name and goes the extra mile to make sure that the customer is happy. Mark Price goes the extra mile. Craig Little, Military Veteran, USMC More

Flat tire-and feeling deflated My front tire of my new Q5 kept losing air. I was convinced it was change of weather, but at a certain point I was truly concerned and needed help. My front tire of my new Q5 kept losing air. I was convinced it was change of weather, but at a certain point I was truly concerned and needed help. I called the service department and they squeezed me in on what I knew was already a busy day for the dealership. Thank Goodness for William Adkins at the service desk! He determined the issue, came up with a solution and I was out within the hour. Great service and so nice! I highly recommend this team for any service you might need for your Audi. You and you vehicle are in very caring, capable hands! More

excellent service department one year ago 2017, I purchased a Q-3 at Audi of Charlotte, this August 2018 I hit a large rock and blew out my tire and damaged the wheel rim, I br one year ago 2017, I purchased a Q-3 at Audi of Charlotte, this August 2018 I hit a large rock and blew out my tire and damaged the wheel rim, I brought the car to the service dept. at Audi of Charlotte, the service consultant Bill Atkins took care of everything needed to repair my car and save me hundreds in unnecessary repair costs, I trust this dealer ship for my future repairs and I am extremely thankful for bill and his honest and caring effort to repair my car. I am very happy with my experiences at Audi of Charlotte. Sincerely Koral Flanagan More

Worst Audi place to get a car or service it! Arrogant receptionists and rip off prices! Took my car there this time, just for the air bag recall, and left w/ a damaged air conditioning and a burn Arrogant receptionists and rip off prices! Took my car there this time, just for the air bag recall, and left w/ a damaged air conditioning and a burned radio. Went back to complain, but he said there was nothing they could do, because I had a after market radio and they were not sure my air conditioning was working to begin with (like calling me lier to my face!). This Dishonest guys probably damaged everything by doing the work without even disconnecting my battery. They know may car and they know my air was working, because I had work done there a few times before, only because it’s the closest dealer, (but never again!) and every time I did, they always come up w/ a rip off ticket of no less than $1000, spent close to $4000 there, with few simple works done. I’m beginning to think that, because I didn’t spend any money this time and did just the free recall thing, they decided to screw me! More

125K service Audi Of Charlotte is always so professional and accommodating. Only place my A7 will Be serviced. Charles goes above and beyond expectations each vi Audi Of Charlotte is always so professional and accommodating. Only place my A7 will Be serviced. Charles goes above and beyond expectations each visit. All concerns are addressed during my visits. More

Exceeded my expecations! I took in our vehicle in for routine maintenance and it was brought to my attention by Charles in the service department that we had not completed a r I took in our vehicle in for routine maintenance and it was brought to my attention by Charles in the service department that we had not completed a recall for our vehicle which could result in a hefty pay out for us. He set me up with Rich in sales who sat down with me and made sure our claim was filed properly. They were very transparent in the fact that we were missing out on a huge monetary settlement due to the recall on our vehicle. They could've just ignored this and done my quick service and moved on, but the fact that they took the time to make sure I was taken care of speaks volumes of this dealership. I would highly recommend this dealership for their honesty and kindness! Thanks again for all of your help! More

Brake Service I made an appointment for brake service and had a very pleasant phone conversation with the scheduler who was able to accommodate my schedule. I usua I made an appointment for brake service and had a very pleasant phone conversation with the scheduler who was able to accommodate my schedule. I usually work with Bill, who is great, but he was out today for a family emergency and Mark took over. Mark was very cordial and quick to get my car back. I was able to wait and my brakes were repaired and my car nicely washed and I was on my way! More