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100 Reviews of Audi Charlotte - Service Center
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December 06, 2024
I am writing to express my disappointment with the service I’ve received regarding my Audi Q7, which recently experienced an electrical malfunction. I trusted Audi for its reputation of quality and pr service I’ve received regarding my Audi Q7, which recently experienced an electrical malfunction. I trusted Audi for its reputation of quality and premium service, but my recent experience has been far from satisfactory. My Audi Q7 was towed by Audi Road Assistance to Audi Charlotte due to an Electrical Malfunction that completely stopped the vehicle. However, I was informed that it would take three weeks just to review the vehicle because the dealership does not have sufficient staff to handle the workload. This delay is both unreasonable and unacceptable, particularly for a brand that prides itself on luxury and customer care. Is most incredible thing is that the Service Manager said regarding the 3 weeks “you can go ahead and came and pick it up” knowing that the car does not work. A delay of this magnitude not only leaves me without reliable transportation but also undermines my confidence in Audi’s ability to support its customers. I respectfully request that Audi USA intervene to expedite the review and repair process for my vehicle. Additionally, I believe it would be appropriate to address the staffing issue at Audi Charlotte to prevent such delays from impacting other customers in the future. More
by boteroj
Employees Worked With
Todd
December 06, 2024
I am writing to express my disappointment with the service I’ve received regarding my Audi Q7, which recently experienced an electrical malfunction. I trusted Audi for its reputation of quality and pr service I’ve received regarding my Audi Q7, which recently experienced an electrical malfunction. I trusted Audi for its reputation of quality and premium service, but my recent experience has been far from satisfactory. My Audi Q7 was towed by Audi Road Assistance to Audi Charlotte due to an Electrical Malfunction that completely stopped the vehicle. However, I was informed that it would take three weeks just to review the vehicle because the dealership does not have sufficient staff to handle the workload. This delay is both unreasonable and unacceptable, particularly for a brand that prides itself on luxury and customer care. Is most incredible thing is that “Tod” the Service Manager of Audi Charlotte said regarding the 3 weeks “you can go ahead and came and pick it up” knowing that the car does not work. A delay of this magnitude not only leaves me without reliable transportation but also undermines my confidence in Audi’s ability to support its customers. I respectfully request that Audi USA intervene to expedite the review and repair process for my vehicle. Additionally, I believe it would be appropriate to address the staffing issue at Audi Charlotte to prevent such delays from impacting other customers in the future. More
by boteroj
Employees Worked With
October 04, 2022
Tried to schedule a service for a problem with my A6 and was told they were booked out 4-6 weeks. Didn’t even ask what my problem was. Wow. How does that happen? So glad there is a place like Dynamic Auto was told they were booked out 4-6 weeks. Didn’t even ask what my problem was. Wow. How does that happen? So glad there is a place like Dynamic Auto Tune around that specializes in Audi service and repair. In and out in same day. Great service and great people. More
by Charlie
Employees Worked With
Advisors
September 09, 2022
If purchased extended service contract with your new vehicle be prepared to wait three months, no return calls or follow to even get an appt for service. The contact states service to be preformed at mi vehicle be prepared to wait three months, no return calls or follow to even get an appt for service. The contact states service to be preformed at mileage mark or 1 year. why would purchase a luxury be hike and treated so poorly by their service support. Audi should embarrassed by customer and be child service performance. Great job lost a 20 year customer! More
by Lost Customer of 20 Years
Employees Worked With
Service
March 23, 2021
If you go to Audi Charlotte shopping for a new car ask for Karen - she's awesome! The service department drafted her to help me fix a phone issue on my new Q7- she really knows the Audi technology. Th for Karen - she's awesome! The service department drafted her to help me fix a phone issue on my new Q7- she really knows the Audi technology. Thanks Karen! More
by NikkiG
Employees Worked With
March 30, 2020
Great customer service! Took care of me and my family they made a way out of no way. Highly recommend this dealership you will walk away with a smile! they made a way out of no way. Highly recommend this dealership you will walk away with a smile! More
by Candacethomas92
Employees Worked With
Patrick "MAX" Montoya
March 29, 2020
The best experience. Great customer service. From start to finish Max was no pressure and very helpful. Not your typically car salesmen. He is the one to ask for without a doubt. Go see Max to finish Max was no pressure and very helpful. Not your typically car salesmen. He is the one to ask for without a doubt. Go see Max More
by Tootalou1975
Employees Worked With
Patrick "MAX" Montoya
December 09, 2019
Another excellent experience with Walter and Audi Charlotte. This is the second Audi we have leased with the assistance of Walter. He the perfect combination of pleasant, knowledgeable, patient and no pressure. This is the second Audi we have leased with the assistance of Walter. He the perfect combination of pleasant, knowledgeable, patient and no pressure. When the time comes for our next car Walter, and Audi Charlotte, will be our destination. More
by Kbell58
Employees Worked With
December 04, 2019
Walter was very professional and down to earth. He was so patient with me and my two small children during the entire buying experience. He really made sure I got everything I wanted in my new Q7! Will defin patient with me and my two small children during the entire buying experience. He really made sure I got everything I wanted in my new Q7! Will definitely shop with him for my next AUDI ! More
by kristiehalstead
Employees Worked With
October 10, 2019
Shout out to Marina Krivolapova for a wonderful experience of buying a Audi she's very knowledgeable and sweet thanks for everything Mr& Mrs Burch experience of buying a Audi she's very knowledgeable and sweet thanks for everything Mr& Mrs Burch More
by Happy Dude
