Back

Audi Charlotte - Service Center

Matthews, NC

not yet
rated
98 Reviews

98 Reviews of Audi Charlotte - Service Center

Sort by
October 04, 2022

Tried to schedule a service for a problem with my A6 and was told they were booked out 4-6 weeks. Didn’t even ask what my problem was. Wow. How does that happen? So glad there is a place like Dynamic Auto More

by Charlie
Recommend Dealer
No
Employees Worked With
Advisors
Oct 08, 2022 -

Audi Charlotte responded

Charlie, we appreciate your review and regret that we fell short of the 5 star standard we strive for. We understand the frustration that wait times have created across Audi dealerships Nationally and apologize for any communication errors on our part. Please call Kevin Koteles, our Service Manager, or myself at your earliest convenience as we would like to find a resolution together (704) 535-8800. We look forward to hearing from you and appreciate the opportunity! Sincerely, Jeff Simmons General Manager

September 09, 2022

If purchased extended service contract with your new vehicle be prepared to wait three months, no return calls or follow to even get an appt for service. The contact states service to be preformed at mi More

by Lost Customer of 20 Years
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service
Sep 12, 2022 -

Audi Charlotte responded

We appreciate your review and regret that we fell short of the 5 star standard we strive for. We apologize for the delays we are all facing due to supply chain issues and will do our best to accommodate your schedule. Please call Kevin Koteles, our Service Manager, or myself at your earliest convenience as we would like to find a resolution together (704) 535-8800. We look forward to hearing from you and appreciate you being a part of the Audi Charlotte Family! Sincerely, Jeff Simmons General Manager

March 23, 2021

If you go to Audi Charlotte shopping for a new car ask for Karen - she's awesome! The service department drafted her to help me fix a phone issue on my new Q7- she really knows the Audi technology. Th More

by NikkiG
Customer Service
Recommend Dealer
Yes
Employees Worked With
Bill Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Audi Charlotte responded

Thank you so much for that vote of confidence in us, Nikki! We greatly appreciate your choosing us and I will be sure to pass the good news on to Karen. We hope you continue to enjoy your new Q7 and will look forward to seeing you the next time you are in service. Please let me know if I can ever be of assistance and thank you for being a part of our Audi Charlotte Family! Sincerely, Jeff Simmons General Manager

March 30, 2020

Great customer service! Took care of me and my family they made a way out of no way. Highly recommend this dealership you will walk away with a smile! More

by Candacethomas92
Recommend Dealer
Yes
Employees Worked With
Patrick "MAX" Montoya
March 29, 2020

The best experience. Great customer service. From start to finish Max was no pressure and very helpful. Not your typically car salesmen. He is the one to ask for without a doubt. Go see Max More

by Tootalou1975
Recommend Dealer
Yes
Employees Worked With
Patrick "MAX" Montoya
December 09, 2019

Another excellent experience with Walter and Audi Charlotte. This is the second Audi we have leased with the assistance of Walter. He the perfect combination of pleasant, knowledgeable, patient and no pressure. More

by Kbell58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joy Tayco
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2019

Walter was very professional and down to earth. He was so patient with me and my two small children during the entire buying experience. He really made sure I got everything I wanted in my new Q7! Will defin More

by kristiehalstead
Recommend Dealer
Yes
Employees Worked With
Joy Tayco
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2019

Shout out to Marina Krivolapova for a wonderful experience of buying a Audi she's very knowledgeable and sweet thanks for everything Mr& Mrs Burch More

by Happy Dude
Recommend Dealer
Yes
Employees Worked With
Peppi Bonocore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ariana Javidi, Marina Krivolapova
June 24, 2019

A6 Service visit Max was extremely helpful and not only with showing us various car selections but giving us the best financial arrangements choices. Entire team was More

by Fungi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenn Hooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peppi Bonocore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick "MAX" Montoya
May 25, 2019

Great experience Max delivered top quality service when I had a unique car need. He went above and beyond to fulfill my customer request. Overall geat experience More

by Carguy 25
Recommend Dealer
Yes
Employees Worked With
Patrick "MAX" Montoya
1
...