Audi Charlotte

I NEVER thought I would "miss" auto dealer's service department but boy I sure do appreciate the way in which these guys have handled my service needs for my 2005 S4. I recently had a clutch problem whi department but boy I sure do appreciate the way in which these guys have handled my service needs for my 2005 S4. I recently had a clutch problem which necessitated transporting the vehicle to the nearest Audi Dealer. Unfortunately that dealer WAS NOT AUDI of CHARLOTTE (AOC)! The service department at the dealership where my car was towed needs to take Customer Service lessons from the guys at AOC. When my car has been in for service at AOC they ALWAYS call me promptly to let me know exactly what is wrong and WHEN it will be fixed. I have even had them tell me " Bring it in and we'll take a look at it" ...What no Appointment???? I don't think they work on any other cars but if they did I would take all of my cars to them. The dealer ship where my car was towed (not AOC)??? I have been waiting for over 12 business hours to find out what is wrong with my clutch, the service guy told me he would call befor 6pm last night and I never heard from him. I called today and he said it might be 3 or 4 pm today before anyone can even look at it...much less than start working on it. I am sure not used to this kind of treatment form MY audi Dealer ...Audi of Charlotte. More

Every visit has had an issue. Once, they didn't put Every visit has had an issue. Once, they didn't put the car back together properly, leaving me stranded on the side of the road a mere 15 minutes Every visit has had an issue. Once, they didn't put the car back together properly, leaving me stranded on the side of the road a mere 15 minutes after leaving the dealership. Last visit, I called ahead to check on loaner car availability, and was told yes, they had loaner cars, and to bring my car on in to diagnosis the problem. I did bring the car in that day, only to be told that, now my car doesn't run, (bad alternator) and they had to order the part, none in stock, and there are NO loaner cars available. But they would be glad to shuttle me home. (How will I get to work tomorrow?) Sales manager was argumentative with me, stating he had 30 loaner cars, and all were out. Not a nice person. I left in tears after being quoted over $1200.00 to replace an alternator. More

My 2007 Audi A4 Cabrio has been a great car, but as it nears 50,000 miles, the wear and tear is becoming evident. The personal care and quality service I have seen from this dealership, and from Kenn in p nears 50,000 miles, the wear and tear is becoming evident. The personal care and quality service I have seen from this dealership, and from Kenn in particular, has been the best I've ever experienced from any Audi service center. The problems were quickly diagnosed and resolved, the parts that were backordered were installed promptly upon receipt, the car came back to me detailed and shining like new. Problems I did not even know existed were diagnosed and resolved under warranty, and I wasn't even charged for labor. This dealership far exceeded my expectations with their personal care and communication. I would recommend Audi to friends and family based solely upon the service I've received from Audi of Charlotte. More

Fantastic service, worth paying a premium for the car. Plus Audi just makes a superior product. Deryck was very helpful with my first time new car purchase. I think I paid up for the car, but Audi is no Plus Audi just makes a superior product. Deryck was very helpful with my first time new car purchase. I think I paid up for the car, but Audi is not making any more 2010 models, and 2011's are arriving in the Fall. More

Cyrus did a great job. We drove 250 miles to Charlotte to trade vehicles. We had planned to purchase a Saab 9-3 at another dealership in Charlotte but Cyrus at Audi of Charlotte convinced us otherwise to to trade vehicles. We had planned to purchase a Saab 9-3 at another dealership in Charlotte but Cyrus at Audi of Charlotte convinced us otherwise to purchase an Audi A4 Convertible. Cyrus was very enthusiastic, friendly and knowledgeable about the Audis. The Saab dealership in Charlotte would not negotiate on a price and did not seem to care whether they sold us an automobile or not. Cyrus made us feel that he wanted our business and cared whether we were able to work out a trade and drive out with an Audi. We enjoyed working with him and have appreciated his follow-up since the purchase. More

At a time when I most needed someone on my side, who'd have guessed it would be an Audi dealer? Just three weeks earlier I had moved to Charlotte when I was rear-ended then squished between two pick-up t have guessed it would be an Audi dealer? Just three weeks earlier I had moved to Charlotte when I was rear-ended then squished between two pick-up trucks. Without injury, thank God, I began the process of finding a new used car to love. After visiting several other car manufacturer dealers in the area but still looking, I saw an used Audi A3 on the internet. It looked to be just what I'd been searching for. I knew my sister Mary and husband Tom loved their Audi A4 so I gave them a call. Tom said, to test drive it "you won't be disappointed". He was right. From the moment I arrived at Audi Charlotte, I was greeted and asked how they could help. Sal told me that when he returned to selling cars, he had offers from other dealers but he only wanted to sell Audi's. He's been selling them for eight years. Sal showed me many of the features the car had to offer, even the quality of the 'rolled steel edges'. He told me that U.S. Audi's are manufactured in Germany to strict standards; then I test drove the car I found online. It was everything I hoped for and more. The quality and smooth comfortable ride. The powerful engine and the solid sense of safety inside the car. It was at least a foot shorter than the SUV I'd been driving but somehow it didn't feel 'small' at all. After the test drive, Sal introduced me to Bill Taylor, Manager of Pre-Owned. I told them I was waiting to hear from the insurance company about my settlement. They offered to help in any way they could, and told me to be certain they included fees for taxes. When the first offer was received, they helped me increase the settlement. And then they worked to cut the price on the A3 I drove. I can't say enough about my experience. I look forward to bringing my car into Audi Charlotte to service, and to many happy years of ownership! PS. Sal even sent me a 'Thank You' note, but I'm the one who should be thanking Sal!! More

I called Audi of Charlotte and spoke to Cyrus about a used A4 Avant they had listed on Auto trader. To my dismay the car had just sold that morning (if it's true or not who knows). Cyrus then asked me t used A4 Avant they had listed on Auto trader. To my dismay the car had just sold that morning (if it's true or not who knows). Cyrus then asked me to leave contact information because he just saw another Avant on the lot that he had not seen before. I received a call about an hour later from Bill Taylor stating that they had just put a 6 month old Avant on the lot. The communication was great throughout the process and he called me multiple times providing updated information. Bill also answered all of my questions thoroughly and politely. As a result, we negotiated a deal. Meanwhile, I had told him that I lived 3 hours away and that I would have to wait until the next business day to look at the car. Bill took the car off the lot and held it for me until I was able to come in (2 days later). When I arrived at the dealership everyone I worked with was friendly. The process was streamlined and I did not feel pressured at any time. On average I buy a car every year and a half, this specific experience was the best I have ever had. I would recommend everyone to this dealership. I would like to share one recommendation. I recommend that people do their own research on the car they are interested in because I felt they could have been a little bit more knowledgeable on the car. But that goes for any car and dealership. More

THE SALESMAN WAS VERY NICE AND LET ME LOOK AROUND AND KICK THE TIRES AND SIT IN THE CARS WITH NO PRESSURE. HE GAVE ME GREAT SERVICE AND I WAS ABLE TO BUY THE CAR WITH NO PROBLEMS. I HAD A GREAT BUYING KICK THE TIRES AND SIT IN THE CARS WITH NO PRESSURE. HE GAVE ME GREAT SERVICE AND I WAS ABLE TO BUY THE CAR WITH NO PROBLEMS. I HAD A GREAT BUYING EXPERIENCE, THANKS TO DERYCK. COLEMAN PERRY ! More

I LOVE AUDI of CHARLOTTE! Why, you ask!? Well, for starters, I've never had a better car-buying experience! I visited Audi of Charlotte, Mercedes Benz of South Charlotte and Hendrick Lexus. While th starters, I've never had a better car-buying experience! I visited Audi of Charlotte, Mercedes Benz of South Charlotte and Hendrick Lexus. While the other dealerships did a 'good job'. Andrew Mueller at Audi of Charlotte did a "GREAT" Job. Andrew went beyond the call of duty. He searched for over a month for my perfect car; He even shipped in a few cars from other Audi dealers. I had a 'must have' list and he was determined to find a car that met and exceeded all my criteria. He did just that! After finding MY car, the sales/buying process was quick and simple. I drove off with the top down and a smile on my face!:) The dealership was clean and pleasant. Everyone was friendly and willing to help with any and all questions. I returned a few months later for service and WOW, was I impressed! Kenny and Irwin are the service managers I worked with. They are very professional and answer all my questions in layman terms. They also provided me with a loaner car for the day, which was a huge help! I have called a few times as well to ask a few random questions about a certain reading or gadget on the car and they are more than happy to describe, in detail, what needs to be adjusted. Audi cars are true sports cars. They are powerful sleek and beautiful! I love my Audi and the people of Audi of Charlotte! Thank you for letting me share my experience!! More

In short: Once you sign the dotted line, YOYO. They In short: Once you sign the dotted line, YOYO. They will flip you the bird when it comes to delivering what they promised / owe you. It is fair In short: Once you sign the dotted line, YOYO. They will flip you the bird when it comes to delivering what they promised / owe you. It is fairly hard to find a dealer with such bad customer service. Recommendation: Check the owner of Audi of Charlotte and make sure you find another Audi dealer under different ownership. More