Audi Charlotte

Experience with this dealership and service representative goes back several years. The service and work performance during this period had been excellent and superior in every way. Timeliness representative goes back several years. The service and work performance during this period had been excellent and superior in every way. Timeliness of the work is always good and well forecasted. Pricing is higher than I would like it to be. More

Very friendly, especially CJ when I returned the loaner car. Quick checkout. They did initially charge me for rotating the tires when free rotation was included since I purchased the tires from them. Th car. Quick checkout. They did initially charge me for rotating the tires when free rotation was included since I purchased the tires from them. They took the charge off immediately when I mentioned it. That was the 2nd time it happened though. More

Without a doubt, the best service team I have EVER met. Would recommend to anyone, as salesman come and go, but the people in the service team are the real "salesman". Have purchased multiple vehicles f Would recommend to anyone, as salesman come and go, but the people in the service team are the real "salesman". Have purchased multiple vehicles from this dealership, mostly because of the experience I have with the service team (and the Audi brand of course). I have referred people to the dealership on many occasions and will continue to do so. Kudos Audi of Charlotte Service Team! More

I have taken my 2006 audi a4 to audi of chlt for a few years now, and they continue to impress me with their workmanship, professionalism, and most of all, their honesty. Here are a couple examples. Up years now, and they continue to impress me with their workmanship, professionalism, and most of all, their honesty. Here are a couple examples. Up until about five months ago i was under warranty. Right after my warranty went out, so did my power steering pulley, and pump. The pulley came off while i was driving. Kenny at Audi of chlt worked with Audi USA, and got me a new power steering pump/pulley, and new belts and hoses. He did this free of charge, based on the unusual circumstances, even though i was out of warranty. Also, not long ago i got new front brakes and rotors, and ever since the day they were put on they made a loud noise when going slow and turning slow especially. It was a very strange noise from the brakes/rotors, and would not go away. I went to Audi chlt a few times to see if we could remedy the problem. They tried a couple things, but in the end couldnt get the sound to go away, so Kenny decided to just swap out the rotors and brakes completely, so we did, and now my new brakes and rotors work great with no noise. Both these instances, all the service guys, including Ken, and Irwin, and the techs, John, and Kevin and others were very helpful, and diligent in fixing my problems. They do great work, and when a problem arises, they go over and above to fix it. They really care and want to earn your business. They have mine... More

Kyle and CJ greeted me as I exited my car. Both were extreamely nice and showed great customer service. I was called promtly after they diagnosed the problem and got me back on the road. Car was clean extreamely nice and showed great customer service. I was called promtly after they diagnosed the problem and got me back on the road. Car was cleaner then when I dropped it off after the service. More

Kenny is amazing! He is ALWAYS honest with me about repairs and maintenance. I would buy another Audi from this dealership because I know that the service team is great. Kenny always fits me right in w repairs and maintenance. I would buy another Audi from this dealership because I know that the service team is great. Kenny always fits me right in when I need service done and has me ready to go in less than an hour. He also makes sure my car is pulled around clean (free car wash=Bonus!!)and personally rings me up. I would recommed Kenny in service any day of the week!! More

The service reps go out of their way to be friendly and helpful. CJ (the service porter), who gave me a lift to work and then back to the dealership, was awesome - friendly, got me to work quickly and eve helpful. CJ (the service porter), who gave me a lift to work and then back to the dealership, was awesome - friendly, got me to work quickly and even had an iced tea waiting for me when he picked me up. On the negative side, I've been waiting about a week for a sales rep to call me regarding a new car (after leaving my business card and a request for him to call). More

I've bought two (2) Audi's from these guys. They do a great job. I had a short amount of time to get some work done on my A8. They were able to get me into the shop, get the work done in an hour and ge great job. I had a short amount of time to get some work done on my A8. They were able to get me into the shop, get the work done in an hour and get me on my way with a clean and repaired car. Hard to beat that. More

When I first got there I was directed to the service department to Irwin and he knew exactly who I was and what I was there for. They took the keys and started to work promptly. As I was browsing I met department to Irwin and he knew exactly who I was and what I was there for. They took the keys and started to work promptly. As I was browsing I met a extreemly nice receptionist named lesley, we talked for a little bit and she just made me feel welcomed. As I was waiting Irwin approached me and introduced CJ the service porter to me and said that he will take me where ever I need to go! But CJ showed great customer service, also exeptional people skills, his level of professionalism was outstanding, he made you feel like a person instead of just another customer. Overall he does make Audi of Charlotte look very well. More

Irwin is always such a help to me when I go into have my car serviced. This visit was a situation where my check engine light went on unexpectedly over a weekend. I just showed up on Monday morning really car serviced. This visit was a situation where my check engine light went on unexpectedly over a weekend. I just showed up on Monday morning really early (without an appointment) and he said--no problem--they would take care of me. He always keeps me informed about what is going on with my vehicle and helps me through the process since I don't know a lot about cars. I really appreciate Irwin and all of the service guys at Audi Charlotte. More