Audi Charlotte

My experience with Tony, the new car salesman was pretty good. He was informative, listened and made an effort to build rapport. However, when he turned me over to Bob the Sales Manager, it quickly went d good. He was informative, listened and made an effort to build rapport. However, when he turned me over to Bob the Sales Manager, it quickly went downhill. Bob was trying to corner me on a price and I answered his questions as clearly as I was going to. He then proceeded to tell me that he was confused and that he didn't understand on a 3 separate occasions, which was belittling and condesending. My 14 year old son said he understood my response to Bob's questions and that he thought that Bob was a jerk. Enough said. More

Wonderful Service! We would highly recommend this dealership. They did a great job detailing our car and the service performed was good. The sales staff is also very helpful. dealership. They did a great job detailing our car and the service performed was good. The sales staff is also very helpful. More

Brought my Q5 in for service and had a great experience - Kenn and CJ were very friendly, went ahead and gave my car a good wash while i was waiting and i was very comfortable in the lounge during the servic Kenn and CJ were very friendly, went ahead and gave my car a good wash while i was waiting and i was very comfortable in the lounge during the service. More

This dealership did the classic bait and switch tactic on me and sold me a 08 Audi A4 2.0T when they new i was only looking for an Audi Quattro. When i woke up to this realization i went to speak to the deal me and sold me a 08 Audi A4 2.0T when they new i was only looking for an Audi Quattro. When i woke up to this realization i went to speak to the dealership and they told me sorry and "what are you going to do we are the only Audi Dealer in town". I was so amazed at how i was treated by this dealership that I had no other choice but to hire an Attorney to Handle this for me! I WOULD COMPLETELY STAY AWAY FROM THIS DEALERSHIP PERIOD!!!!! More

I will be leaving town in two days, and was experiencing a noise on the passenger side of my A6 that concerned me. Although I had a service appointment scheduled for tomorrow, my personal schedule changed i a noise on the passenger side of my A6 that concerned me. Although I had a service appointment scheduled for tomorrow, my personal schedule changed in a way that meant I could not make that appointment. I called this afternoon, asking if someone could at least take a ride in my car and let me know if the noise was one that put my trip at risk. Irwin was very accommodating, and when I arrived, had one of the mechanics (John) ride with me. He heard the noise and offered to put my car on the lift to determine the source. About 25 minutes later, he came out to tell me it was loose bolts at the right front brake caliper. He also let me know he had tightened them and had taken a short test ride to ensure that had solved the problem. All that, and no charge. Also, peace of mind for my weekend trip. Excellent service experience! More

Was a horrible experience visiting their dealership, worst new Audi Sales I have ever dealt with all my life!! They know nothing about other non Audi cars especially when a salesman is required to an worst new Audi Sales I have ever dealt with all my life!! They know nothing about other non Audi cars especially when a salesman is required to answer all your questions regarding the direct competitive cars in the market like BMW or MB most of them know nothing, just a job!!!! Don't get me wrong I am a big fan of Audi and can't wait to pull the trigger on a new A4 or A6 soon probably from Atlanta or Greensb. but those guys, they have no idea even what their cars are like!! They need courses, and they need to be a lot more genuine and sincere a bout believing their cars are awesome and why!! All they know is the Navi and the Great rims and luxury interior!! What about 0-60 mph and 60-0 stopping distance, they think and scratch their heads and start reading manuals!!! But when it comes to real Audi car knowledge that any lay person may be able to know after a few minutes of reading an Audi forum may be able to be a lot more knowledgeable about whatever car on there lot especially the newer ones that just came out!! And woe to you if you have a trade in they will suck your last drop of blood and not just that they won't even let you test drive any car without feeling that 100% u r signing papers in a few minutes,,,,, I didn't like Hendrick's BMW either but not as bad though may be 3/5 not 1/5 !!,,, and by contrast Hendrick Automotive Mercedes Benz really you feel the class oozing in this place regardless whether you are felt to be buying or just test driving a car!! Simply because they respect their customers and they have more confidence in their product!!! Though still they don't know the necessary stats required when you ask but with total respect they admit not knowing and he was a new sales person anyway, that I may not blame for not being that experienced, though they still keep calling and calling, but still I understand as long with respect and class that Audi seems to lack even compared to VW my experience their was still better!!! Even Keffer Hyundai was a better place to visit!! And what I hated the most was when somebody starts immediately calling you by your first name just because of age difference, very unprofessional Audi of Charlotre!!! 0/5 Having said that, I used to on Audi car long time ago and their Service Department is the best especially the man named Erwin a guy who is willing to walk the 100 extra miles!! To satisfy a customer!! I gave quality of work 4 because of SEVICE was always good and not fair to ding those hard wring guys! I have been there more than once but the last was the last -:( especially when I found that the manager seems to be the source of all arrogance and rudeness to people, he even yelled at the employee who was trying help me for trying to talking to him about it a second time, RUDE RUDE RUDE M. El More

Took '03 A6 in to get timing belt replaced. At same time, car was throwing a DTC off and on for torque convertor solenoid. Code had cleared, so just got the timing belt done. Took car back a few weeks time, car was throwing a DTC off and on for torque convertor solenoid. Code had cleared, so just got the timing belt done. Took car back a few weeks later and they diagnosed the torque converter malfunction. Kenn explained the cost and also said they found an air valve that was causing it to throw a code for running too lean. Would take 1+ days to fix. Scheduled appt for following week and had everything fixed. They also performed 2 recall services while car was in shop. All work was completed and it actually cost a little less then what they originally figured. Also, was given a free loaner vehicle (A3 and Q5) each time it was in for service. Always treated great and service is top notch. Thanks!!! More

I love this service department and it will be a reason to keep buying Audi. They are friendly, helpful and knowledgeable. They have always been good about explaining the service needed and also helping me keep buying Audi. They are friendly, helpful and knowledgeable. They have always been good about explaining the service needed and also helping me understand what was needed now and what was optional or needed in the future. And I feel like they know me and my car. I am not just a number. More

Walter was very professional and friendly, which really put my fiance and me at ease during the entire process. He is incredibly passionate and knowledgable about his product. Overall--awesome experience put my fiance and me at ease during the entire process. He is incredibly passionate and knowledgable about his product. Overall--awesome experience and I couldn't be happier with my new A4. This is a great dealership that really knows how to take care of their customers. More

I just went in for my 130,000 mile service on my 2001 Audi TT. What a great car-and ZERO problems. I sell books and haul a significant amount of weight through all types of weather and this car has been Audi TT. What a great car-and ZERO problems. I sell books and haul a significant amount of weight through all types of weather and this car has been amazing. For over 10 years I have received excellent service from an attentive team of professionals. More