Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Charlotte
Matthews, NC
1,139 Reviews
Thank you for considering us for your automotive needs. We sell the exciting new Audi models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the Audi Charlotte new and used car inventory online, submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, Audi auto parts, or Audi repair and service, by using our contact form or by calling the number above.
The Audi Charlotte Car Finder form is a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new Audi and used car dealership is located at 9300 E. Independence Blvd, Matthews, NC. We have served customers from Matthews, Concord NC, Rock Hill SC, Fort Mill SC and all over the greater Charlotte Metro area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,139 reviews
December 06, 2024
I am writing to express my disappointment with the service I’ve received regarding my Audi Q7, which recently experienced an electrical malfunction. I trusted Audi for its reputation of quality and pr service I’ve received regarding my Audi Q7, which recently experienced an electrical malfunction. I trusted Audi for its reputation of quality and premium service, but my recent experience has been far from satisfactory. My Audi Q7 was towed by Audi Road Assistance to Audi Charlotte due to an Electrical Malfunction that completely stopped the vehicle. However, I was informed that it would take three weeks just to review the vehicle because the dealership does not have sufficient staff to handle the workload. This delay is both unreasonable and unacceptable, particularly for a brand that prides itself on luxury and customer care. Is most incredible thing is that the Service Manager said regarding the 3 weeks “you can go ahead and came and pick it up” knowing that the car does not work. A delay of this magnitude not only leaves me without reliable transportation but also undermines my confidence in Audi’s ability to support its customers. I respectfully request that Audi USA intervene to expedite the review and repair process for my vehicle. Additionally, I believe it would be appropriate to address the staffing issue at Audi Charlotte to prevent such delays from impacting other customers in the future. More
by boteroj
Employees Worked With
Todd
December 06, 2024
I am writing to express my disappointment with the service I’ve received regarding my Audi Q7, which recently experienced an electrical malfunction. I trusted Audi for its reputation of quality and pr service I’ve received regarding my Audi Q7, which recently experienced an electrical malfunction. I trusted Audi for its reputation of quality and premium service, but my recent experience has been far from satisfactory. My Audi Q7 was towed by Audi Road Assistance to Audi Charlotte due to an Electrical Malfunction that completely stopped the vehicle. However, I was informed that it would take three weeks just to review the vehicle because the dealership does not have sufficient staff to handle the workload. This delay is both unreasonable and unacceptable, particularly for a brand that prides itself on luxury and customer care. Is most incredible thing is that “Tod” the Service Manager of Audi Charlotte said regarding the 3 weeks “you can go ahead and came and pick it up” knowing that the car does not work. A delay of this magnitude not only leaves me without reliable transportation but also undermines my confidence in Audi’s ability to support its customers. I respectfully request that Audi USA intervene to expedite the review and repair process for my vehicle. Additionally, I believe it would be appropriate to address the staffing issue at Audi Charlotte to prevent such delays from impacting other customers in the future. More
by boteroj
Employees Worked With
September 26, 2024
We were interested in a particular vehicle and Brandon found it and sent a video and met us today. We couldn’t be more please with his courtesy, professionalism and attention to detail. We highly recomm found it and sent a video and met us today. We couldn’t be more please with his courtesy, professionalism and attention to detail. We highly recommend asking for Brandon if you’re interested in owning an Audi, and don’t you deserve an Audi ! More
by jlkolff
Employees Worked With
September 24, 2024
Audi gives me the run around over charge you and don't stand behind there parts stand behind there parts More
by calibarchue
September 02, 2024
We had an excellent experience with Brandon! He went above and beyond to help us. We just moved to NC from OH! There was an issue with insurance and our new NC State Farm agent didn't reply to He went above and beyond to help us. We just moved to NC from OH! There was an issue with insurance and our new NC State Farm agent didn't reply to any of our messages. Brandon was able to secure insurance through another source and got us into our new vehicle. In my opinion, this dealership needs more employees in the finance dept. More
by mrsark2u
May 08, 2024
Always a very friendly atmosphere. Everyone was very helpful and the paperwork was quick which is a plus Everyone was very helpful and the paperwork was quick which is a plus More
by whelms76
March 05, 2024
Just finished purchasing my second Audi Q5 from Audi Charlotte. Wonderful place to purchase a car! Charlotte. Wonderful place to purchase a car! More
by mwp3901
January 16, 2024
After much research, I found a car that greatly interested me and visited the dealership to see it, drive it. We arrived at an agreed upon price and I left the dealership within 3 1/2 hours, drivi interested me and visited the dealership to see it, drive it. We arrived at an agreed upon price and I left the dealership within 3 1/2 hours, driving home in a "new-to-me" vehicle. Overall, I was very pleased with my experience at Audi Charlotte. More
by bjrainville275
August 17, 2023
Purchased vehicle in 2019. Not much good to say about dealership. Promises were not kept (loaner was not available as promised; service took up to 6 weeks for an oil change) Not much good to say about dealership. Promises were not kept (loaner was not available as promised; service took up to 6 weeks for an oil change); vehicle problems were literally ignored; service was way overpriced; the stole my wheel lock and denied that they would ever touch it; after service I had problems - put back in line for 20 days out before they could look at it. I would never buy another vehicle from this dealer. More
by Eriknc31
July 15, 2023
I continue to be impressed with the professionalism experienced at the dealership. I especially appreciate working with Slaes person Dima, Sales Director Daniel and Finance Manager Marcus. They are a experienced at the dealership. I especially appreciate working with Slaes person Dima, Sales Director Daniel and Finance Manager Marcus. They are all stellar people and I will continue to work with them on any future Audi purchases. I recently bought an RS5 Sport back from them which is my 3rd Audi in the last year. The absolutely rock! More
by joey.montebello
