Audi Chantilly

Audi Chantilly has great customer service. They are extremely attentive and helpful. The employees at the service center and the parts department were very friendly and made me as a customer feel impo extremely attentive and helpful. The employees at the service center and the parts department were very friendly and made me as a customer feel important. They also showed initiative and were knowledgable about my A4. More

AMAZING customer service! I bought a used car on Thursday. On Friday it wouldn't start!! I had the car towed back. It started; no problem for them. The service dept. did an intensive search for the Thursday. On Friday it wouldn't start!! I had the car towed back. It started; no problem for them. The service dept. did an intensive search for the problem. All kinds of diagnostics. No dice. 2 days of trying everything. Turns out it's the extra key!! No chip! This is a 4K used car bought "as is". They had no obligation to do this work and research, but did so without blinking an eye. They have my gratitude and loyalty. GO SEE THEM FOR ANY CAR!!! More

I wanted to take the time to give an excellent recommendation to Audi Chantilly's service department, specifically because of the outstanding customer service from David Martin. In my experience, recommendation to Audi Chantilly's service department, specifically because of the outstanding customer service from David Martin. In my experience, the dealership customer service ultimately comes down to my interaction with the service manager. David always goes out of his way to provide me with the service my Audi requires. He is extremely professional, patient, and knowledgeable. I can't say how excited I am to have switched over from BMW to Audi of Chantilly and remain a loyal, satisfied customer. More

Danny was an outstanding sales/customer service person. No pressure; just excellent follow through. Was definitely the best car buying experience I have ever had! The Financing Dept was thorough and no p No pressure; just excellent follow through. Was definitely the best car buying experience I have ever had! The Financing Dept was thorough and no pressure also. And, Danny took considerable time making sure I knew all the specific ways to use the features on the car. More

The second time I have purchased a brand new car, and this was by far the easiest! Jacob is an honest, friendly guy. He is down to earth and easy to deal with. I actually enjoyed the whole process. I lov this was by far the easiest! Jacob is an honest, friendly guy. He is down to earth and easy to deal with. I actually enjoyed the whole process. I love my car and the experience I had at Audi of Chantilly. Thanks Jacob!! More

If I could describe my experience with Audi of Chantilly and Matt Nicol in one sentence, it would be "best experience I've ever had buying a car." I have wanted an Audi since I can remember, and finally and Matt Nicol in one sentence, it would be "best experience I've ever had buying a car." I have wanted an Audi since I can remember, and finally felt ready financially to take the leap. However, I abhor the pressure sales, lack of car knowledge from salespeople, and overall experience of buying a vehicle and find it incredibly frustrating. None of that happened at Audi of Chantilly. In fact, they changed my point of view on car buying completely. I walked into the dealership thinking I would test drive a car and see what fit into my price range. From the moment I walked in, Matt was incredibly helpful. He listened (LISTENED) to what I wanted in a vehicle and what I could afford. He was incredibly knowledgeable about Audi and cars in general, and was honest and open about what to expect from my potential vehicle. I had a few things to think over and told him I would be in touch, and left that night. But here's the kicker - Matt never stopped thinking about trying to help me. He wasn't doing the pressure sales, nor annoying emailing/phone calls - he was patient and very helpful. If I had questions or counter offers, he did his best to meet me somewhere in the middle. And he was always extremely responsive. I went back in a week later after being offered a fantastic offer from Matt and the team at Chantilly Auto, and could not be happier. I've already referred many friends and family members to him and the team there - and hope this is the beginning of a long, happy relationship with this dealership. More

I'm glad my wife and I made the decision to purchase our new Q5 in Chantilly Audi. Chris Overcash our sales person was very helpful and knowledgeable and got a great deal for us. Also we were very please new Q5 in Chantilly Audi. Chris Overcash our sales person was very helpful and knowledgeable and got a great deal for us. Also we were very please with Diana which is the Finance Director at the dealership because she was very patient and very detailed in providing all the important additions for our new Q5. We strongly recommend this dealer to anyone. More

Besides the fact that I have an awesome car, I would like to say thank you to everyone for making me feel comfortable and welcomed. Everyone was extremely hospitable and kind. Of course, I give a special th to say thank you to everyone for making me feel comfortable and welcomed. Everyone was extremely hospitable and kind. Of course, I give a special thanks to Danny, my Salesman, and Diana, the Finance Director. They both worked hard to make a tough deal happen as a win-win situation in a very short period of time. I am extremely pleased! I have visited a few other Audi dealerships, but their inventory did not fit my needs. I would like to say, I enjoyed my experience at each dealership and commend Audi for ensuring such a welcoming and customer-service focused culture throughout their dealerships. There is still no question personally, that Audi of Chantilly is at the top of the list! I recommend this dealership to anyone in the market for new or used car and I will be a continued customer in the future. More

We have been looking for a new car for several weeks and have had some very negative experiences with other auto dealers. From the minute we stepped in the door, the staff was attentive and helpful. The sal have had some very negative experiences with other auto dealers. From the minute we stepped in the door, the staff was attentive and helpful. The sales person was great to deal with and open to show us several models. There were no high pressure tactics. Of course the product sells itself. We were delighted to find a car that finally met our expectations and had that "wow" factor we had been looking for. The business manager was professional and very helpful. The car we bought was delivered to us in fantastic condition and the sales person showed us all the features and answered our many questions. I would definitely recommend this dealership. More

Overall, outstanding job by all at Audi Chantilly. The sales individual I worked with, Jacob Jay, was friendly, knowledgeable, and very easy to work with. In addition, the individual at Audi finance was sales individual I worked with, Jacob Jay, was friendly, knowledgeable, and very easy to work with. In addition, the individual at Audi finance was good to work with as well. I would strongly recommend Audi Chantilly to anyone seeking to purchase a new or used vehicle. More