Audi Chantilly

I purchased a used A6 that I found on-line a month ago. I negotiated a resonable price and went in to the dealership to close the deal. I was assigned to Lily who was low keyed and nice to deal with, alth I negotiated a resonable price and went in to the dealership to close the deal. I was assigned to Lily who was low keyed and nice to deal with, although not as knowledgeable on the vehicles as she should be. I was later introduced to Shahid the used car sales manager who also was nice and thanked me for my business. After completing the paperwork and leaving a deposit, I made arrangements for my non-local bank to send the remainder of the payment. I offered to have the money wired the next day to expedite the payoff process and requested wiring instructions. They responded that I should provide my bank information and they would contact them to have the money wired. This is not how it works. I don't know if they're inexperienced or too cautious, but we settled on having a bank check issued to them sent by the bank. They offered to let me take the car home and I accepted. This is where the relationship soured. I notified my bank the next day to send the funds. A snafu on their end delayed processing for a week. Once that was resolved it took an additional 10 days to get the check in hand. During this time I had received numerous calls from Shahid, someimes within the same day demanding payment or return of the car. I had provided proof, which they verified, that I instructed my bank to send the funds and it was in the mail (really). Their position was they didn't care, they wanted their money now. I was to get a loan from them immediately and I could pay off the loan when the check came. Although the check was made out to them, they told me cashing, redepositing, clearing or signing it back over to me was not an option. The check was my problem not theirs. I realize it was a series of events that are not usual and they are a business, but to treat me like a dead beat and harass me for payment, when delivery was out of my control and the "I demand my money now" attitude ensures I will never purchase from these people again. They are not about customer service or building a relationship at all, they just want your dollars. More

Gil was great through the entire process. He helped me find the exact car I was looking for (2012 A3 TDI), and when it was on order he stayed in constant communication with me. He was very professional, find the exact car I was looking for (2012 A3 TDI), and when it was on order he stayed in constant communication with me. He was very professional, gave me a great price, I would definitely do business with him again! More

Joe was very patient in the whole 7-8 month process and didn't make me feel rushed or pressured to make a purchase. He was much more knowledgeable about the cars than i've experienced with other dealers. didn't make me feel rushed or pressured to make a purchase. He was much more knowledgeable about the cars than i've experienced with other dealers. The overall attitude, delivery, and professionalism would push me to refer anyone looking to purchase an Audi, to go to Joe. More

I stopped in to test drive a used 2009 A4. Joe and I went for a ride. He was very professional , yet down to earth and extremely easy to deal with. As it came time to negotiate price and terms, Joe kept the for a ride. He was very professional , yet down to earth and extremely easy to deal with. As it came time to negotiate price and terms, Joe kept the atmosphere calm and enjoyable. In the end we were able to reach an agreement that I was completely satisfied with. The overall experience and professionalism at Audi Chantilly was outstanding. I would recommend, that if you are in the market for a new/used car, please visit Audi Chantilly and specifically ask for Joe Najm, he is the real deal when it comes to creating a great car buying experince. Excellent Experience, excellent outcome!!!!!! More

I have had several problems with my 2004 A4 and each time I have taken it to be serviced Matt and his team have gone out of their way to explain the problem to me and be very precise in what work needed to b I have taken it to be serviced Matt and his team have gone out of their way to explain the problem to me and be very precise in what work needed to be done and the exact cost. There have never been any surprises. As Service Manager Matt is busy making sure everything runs smoothly but he always takes the time to personally explain things and make sure I get the service he thinks each customer deserves. It is a hike to drive to Chantilly for service but because of the quality of service I gladly do it whenever my car neeeds service. Matt is the consumate professional who understands what customer service is and he and his team are good examples of what more people should practice. More

Great dealership and terrific experience for us. My wife and I stopped in to check out exterior/interior colors and ended up buying a 2012 A6 owing to the helpfullness of Matt and Gil, the ease of the purch and I stopped in to check out exterior/interior colors and ended up buying a 2012 A6 owing to the helpfullness of Matt and Gil, the ease of the purchase experience and, of course, the quality of the car. Both Matt and Gil were extremely knowledgeable about the features of the car and seemed to have limitless patience and time to make sure we were happy with our purchase and to demonstrate the full functionality of the various systems in the vehicle. More

Outstanding dealership with outstanding personnel. My son and I worked with Danny Feagans. He is a consummate professional and was exceptionally responsive. He followed up with every call and every emai son and I worked with Danny Feagans. He is a consummate professional and was exceptionally responsive. He followed up with every call and every email. He worked tirelessly to find a used Audi A4 for my son. I highly recommend his service and this dealership. If I ever find myself in the market again for an Audi, I will definitely look up Danny Feagans at Audi Chantilly More

I researched cars at length and spoke to many dealers. Joe was the best; knowledgable, straight dealing, and generous with his time and expertise. I would highly recommend him Jane Joe was the best; knowledgable, straight dealing, and generous with his time and expertise. I would highly recommend him Jane More

I purchased an A3 in March of 2011. I went into the dealership looking to purchase an A3 however I was very concerned with getting a car that had a specific set of options and getting it for price that dealership looking to purchase an A3 however I was very concerned with getting a car that had a specific set of options and getting it for price that was within my budget. I met with Danny Feagans and discussed what I was looking for and what criteria the car had to meet for me to consider purchasing it. The car I wanted ended up being a little out of price range. This however was not something that Danny Feagans or the gentleman in the finance department was going to let keep me from driving off the lot in a new Audi. I discussed with them the monthly payment limits I had, the amount I had to put down, and the car I had to trade in. In the end they worked out a deal that got me behind the wheel and within the monthly payment cap that I wanted. Even as they were finalizing the paperwork and I was signing my name I was asked if I was sure I was comfortable with the deal they had given me. I can't think of a moment or reason that this dealership did not exceed my expectation. I never felt pressured. I never felt uncomfortable. I bought a car and had no second thoughts about weather or not I was getting a great deal. Clearly the Audi Chantilly dealership understands the correlation between customer satisfaction and selling product. I will be back to this dealership the next time I need to buy a car and Danny Feagans is the guy I will see to sell it to me. More

Lily was very knowledgeable and professional. When I went into the dealership, I was torn between the Audi A6 and BMW 5 series. In fact, I was leaning more towards getting the BMW. Lily was patient with me into the dealership, I was torn between the Audi A6 and BMW 5 series. In fact, I was leaning more towards getting the BMW. Lily was patient with me and helped me work through my concerns. She also was good to work with in getting the price I was comfortable paying for the car. Overall, I would recommend Lily to anyone going to Audi of Chantilly. More